Paul Leodler SHRM Seattle 1/17/2013

Sent Home, Worker Returns And Shoots 3 June 5, 1998 | From Tribune News Services June 5, 1998 | From Tribune News Services ALLENTOWN, PENNSYLVANIA — A worker at a food-service plant was sent home for disciplinary reasons Thursday, then returned to shoot three supervisors before killing himself, police said. William Muth Jr., 41, who worked in the warehouse at the U.S. Foodservice Inc. distribution center for 12 years, was told to take the rest of the day off in what officials called a disciplinary action. He returned with a handgun to confront the supervisors, according to police. They said Muth shot warehouse manager Earl Moritz, 48, and human resources manager Timothy Kita, 37; Moritz was killed. He then shot John Leodler, 46, vice president of operations, in the face and shot himself. Leodler was in stable condition and Kita, who was shot in the chest, was listed as critical.

Agenda Workplace Violence – Defined Workplace Violence – Defined Scope of the Issue Scope of the Issue Understanding Pre-incident Indicators Understanding Pre-incident Indicators Developing a Model WPV Program Developing a Model WPV Program Training Training

Criminal Risks to Workplace Criminal Risks to Workplace Workplace Violence Workplace Violence Robberies Robberies Hijackings Hijackings Thefts Thefts Product Tampering Product Tampering Fraud Fraud Bomb Threats Inappropriate Use of and Internet Misappropriation of Assets/Resources Breaching/Tampering IT Networks

Statistics of Note WPV Resulting in Homicide 21 st Century we average 522 workplace homicides annually 21 st Century we average 522 workplace homicides annually 2010 saw 270 workplace suicides 2010 saw 270 workplace suicides Per BLS 1992 – 2010 saw 13,872 workplace homicides - average 700 per year Per BLS 1992 – 2010 saw 13,872 workplace homicides - average 700 per year Highest year 1994 – 1080, lowest Highest year 1994 – 1080, lowest In % homicides by shooting In % homicides by shooting 86% workplace killings occur in private sector 86% workplace killings occur in private sector 18% deaths in workplace though WPV 18% deaths in workplace though WPV

Non-Lethal WPV Incidents Estimated non-lethal WPV incidents: 2 million annually Estimated non-lethal WPV incidents: 2 million annually Nonlethal incidents Nonlethal incidents  Aggravated assault  Simple assault  Rape  Hostage taking  Hijacking  Kidnap Highest incidence of WPV (39%) – Trade, Transportation, and Utilities Highest incidence of WPV (39%) – Trade, Transportation, and Utilities

WPV Impact on Women 33% women killed in workplace at hands of former intimate partner 33% women killed in workplace at hands of former intimate partner 2005 phone survey found 44% personally experienced impact of domestic violence in workplace 2005 phone survey found 44% personally experienced impact of domestic violence in workplace 21% reported being victim of domestic violence in workplace 21% reported being victim of domestic violence in workplace WPV is THE leading cause of death for women in the workplace (OSHA) WPV is THE leading cause of death for women in the workplace (OSHA) More than half ER nurses assaulted at work More than half ER nurses assaulted at work

Origin of WPV

Cost of Workplace Violence NIOSH estimates $121 billion annual cost to business NIOSH estimates $121 billion annual cost to business Domestic violence causes 175,000 lost work days annually Domestic violence causes 175,000 lost work days annually Non-fatal assaults account for 876,000 lost work days annually Non-fatal assaults account for 876,000 lost work days annually Average out of court settlement for WPV is $500,000 Average out of court settlement for WPV is $500,000 Fatal WPV ranges from $800,000 to $5 million each Fatal WPV ranges from $800,000 to $5 million each VA Tech shooting (32 victims) cost the University $8mm in expenses alone not including OSHA fines and financial settlements VA Tech shooting (32 victims) cost the University $8mm in expenses alone not including OSHA fines and financial settlements Cost of reacting to a serious WPV incident is 100 times greater than preventing an incident Cost of reacting to a serious WPV incident is 100 times greater than preventing an incident

Intangible Cost of Workplace Violence Loss of morale and productivity Departure of employees Damage to brand and company reputation

What is Workplace Violence? Harassment Harassment Intimidation Intimidation Threats Threats Violence Violence

Harassment – Definition To annoy or torment repeatedly and persistently

Intimidation - Definition A statement of condition that must be met in order to avert harm. Contains IF, UNLESS, UNTIL, OR ELSE. Contains IF, UNLESS, UNTIL, OR ELSE.

Threat - Definition A statement or indication of intention to do harm: Offers no conditions, exceptions or options Offers no conditions, exceptions or options It is like a promise It is like a promise

Violence - Definition Physical force exerted for the purpose of violating, damaging, or abusing another

Escalation to Violence Discourtesy Disrespect Intimidation Harassment / Bullying Retaliation Verbal Assault Physical Aggression

Pre-Incident Indicators Distorted perception of being picked on Distorted perception of being picked on Holding grudges Holding grudges Non-violent criminal behavior Non-violent criminal behavior Belligerence, insubordination Belligerence, insubordination Inappropriate communications Inappropriate communications Spoken words Spoken words Gestures Gestures Notes/letters Notes/letters

Pre-Incident Indicators Morbid jealousy (i.e., false belief spouse is cheating) Morbid jealousy (i.e., false belief spouse is cheating) Repeated, strong racist or sexist behavior Repeated, strong racist or sexist behavior Unreasonable grievances Unreasonable grievances Substance abuse Substance abuse Alcohol, over-the counter drugs, prescription drugs, illegal drugs Alcohol, over-the counter drugs, prescription drugs, illegal drugs Preoccupation with violence, police, military, or survivalism Preoccupation with violence, police, military, or survivalism Pictures of guns and gun range targets in the office Pictures of guns and gun range targets in the office Pictures of movie violence that have been altered with real-person faces Pictures of movie violence that have been altered with real-person faces Intimidating comments about violence/weapons Intimidating comments about violence/weapons

Pre-Incident Indicators Threatening or intimidating behavior Threatening or intimidating behavior Bluster, forceful language, pictures, gestures, screensavers Bluster, forceful language, pictures, gestures, screensavers Anger, hostility, temper tantrums Anger, hostility, temper tantrums Persistent pursuit or stalking/Aggressive sexual behavior Persistent pursuit or stalking/Aggressive sexual behavior Misuse of firearms Misuse of firearms Prior violence Prior violence Homicidal or suicidal thoughts Homicidal or suicidal thoughts Active psychotic symptoms Active psychotic symptoms Voices Voices Delusions Delusions

Myths WPV is an “epidemic,” or a “public health crisis” WPV is an “epidemic,” or a “public health crisis” U.S. Post Office has a unique WPV problem U.S. Post Office has a unique WPV problem WPV doesn’t exist at my company WPV doesn’t exist at my company WPV is only committed by disgruntled employees WPV is only committed by disgruntled employees He just snapped! He just snapped!

Stakeholders in WPV Program Executive Leadership Executive Leadership Human Resources Human Resources Security Security Legal Counsel Legal Counsel EHS EHS Union Leaders Crisis Management Risk Management Corporate Communications

Precursor to Model WPV Program Assess organizational vulnerability to violence Assess organizational vulnerability to violence Evaluate current intervention practices Evaluate current intervention practices Evaluate physical security Evaluate physical security

Components of a Model WPV Program Effective policy: Zero Tolerance, Requirement to Report, Requirement to Act Effective policy: Zero Tolerance, Requirement to Report, Requirement to Act Interdisciplinary threat management team Interdisciplinary threat management team Team approach and use of external experts Team approach and use of external experts Incident management process Incident management process Formal protocols to address situations of heightened risk and emergencies Formal protocols to address situations of heightened risk and emergencies Training, training, training Training, training, training

Resources for Help Available on the Rampart Group website or by request: or ASIS/SHRM WPV Prevention and Intervention American National Standard ASIS/SHRM WPV Prevention and Intervention American National Standard Risk Escalation sequence Risk Escalation sequence Rampart Group WPV Training Rampart Group WPV Training Virtual Security Director Program™ Virtual Security Director Program™ OSHA Guide to Preventing WPV in Hospitals OSHA Guide to Preventing WPV in Hospitals Our Workplace Violence Blogs/RSS Feed Our Workplace Violence Blogs/RSS Feed

Your Role Critical And Trusted

Thank you Rampart Group is happy to stay after the meeting to stay after the meeting to answer specific questions.