2. Viol_oh5/02/00 1 Building A Safe Workplace: Preventing Workplace Violence Employee Training Cooperatively Developed By and The Commonwealth of Pennsylvania

3. Viol_oh5/02/00 2 Program Objectives 1. Participants will understand the mutual responsibility of employer and employee to maintain a safe place to work. 2. Participants will be able to identify workplace situations which may be potentially violent. 3. Participants will recognize the warning signs for potential workplace violence. 4. Participants will learn how to respond to actual or potentially violent workplace situations.

4. Viol_oh5/02/00 3 Employer Responsibility The Commonwealth is committed to providing is committed to providing a safe work environment. a safe work environment.

5. Viol_oh5/02/00 4 Employee Responsibility All employees are responsible for making and reporting observations and taking measures which help to facilitate and ensure a secure workplace which is free from threats of violence.

6. Viol_oh5/02/00 5 Definitions Workplace Violence Assault Domestic violence Intimidating or harassing behavior -Psychological intimidation or harassment -Physical intimidation or harassment Threat SEAP

7. Viol_oh5/02/00 6 Types of Violent Episodes  Stranger Violence  Client Violence  Employee Violence  Domestic Violence

8. Viol_oh5/02/00 7 Domestic Violence Domestic violence accounts for 27% of all workplace violence Early warning signs include:  increased fear  emotional episodes  physical injury  phone calls  performance decline

9. Viol_oh5/02/00 8 If You Know a Victim of Domestic Violence... Ask Express concern Listen Offer help Support

10. Viol_oh5/02/00 9 Continuum of Violence Early on in the process there may be: Refusal to cooperate Rumors and gossip Arguing Belligerence Swearing Sexual comments As feelings grow there may be: Increasing arguments Refusal Sabotaging Threats to self/ others Sending sexual, violent, or inappropriate notes Stalking As behavior escalates there may be: Threatening/attempting/ committing suicide Physical fights Destruction of property Criminal activity Threatens to use/ uses weapons to harm others.

11. Viol_oh5/02/00 10 What to Watch For Everyone has his or her own “normal” behavior. Be a good observer of unusual behavior, routine, and changes from the usual.

12. Viol_oh5/02/00 11 Warning Signs n History of violence n Mental illness n A romantic obsession n Chemical dependency n Chronic blaming n Impaired neurological functioning n Increased frustration with one’s circumstances n Fascination with weapons n Threats of revenge n Absence of emotional control

13. Viol_oh5/02/00 12 Triggers of Workplace Violence n Domestic disputes n Job performance counseling or disciplinary action n Job stress n Harassment n Racial, ethnic, cultural, gender or lifestyle conflicts n Furloughs n Terminations

14. Viol_oh5/02/00 13 Possible Motivations Individuals exhibiting violent behavior may have the following motivations: n Face-saving n Attention-seeking n Manipulating n Retaliating

15. Viol_oh5/02/00 14 Assault CycleFirst: A traumatic experienceSecond: Projection of responsibility; externalization of blameThird: Self-protection and self-preservationFourth: Internal conflict followed by committing or attempting to commit violence

16. Viol_oh5/02/00 15 Avoiding Victimization  Be alert.  Avoid unnecessary risks.  Always have a plan.  Let someone know where you are.  Report any potential or actual incidents to your supervisor.

17. Viol_oh5/02/00 16 Agency Workplace Violence Coordinator Purpose: Assess Prevent Implement Communicate Recommend/ implement training Workplace hazard assessment Trauma Team.

18. Viol_oh5/02/00 17 How to Address Violence  Early Warning Signs  When the Situation Has Escalated  In an Emergency

19. Viol_oh5/02/00 18 Addressing Potential Violence Employees have a responsibility to maintain a safe workplace. We recommend the following process to assist employees in addressing uncomfortable situations: -Think before you act. -Assess your feelings. -Describe behavior observed. -Assess behavior. -Determine whether you need assistance. -Report the threat/behavior to your supervisor.

20. Viol_oh5/02/00 19 Responding to a Threat: During a Confrontation When in physical jeopardy,seek safety and call law enforcement as soon as possible. n Remain calm. n Try not to escalate the situation. n Establish an escape route. nInvolve witnesses. nActivate response plan. nGive your full attention. n Restate/validate their concerns. n Ask for their suggestions. n Let them know what you can do. n Follow through.

21. Viol_oh5/02/00 20 Preparing to Deal With Violence Aggressive Behavior Bomb Threats Telephone Threats Mail & Packages

22. Viol_oh5/02/00 21 Employees are to report any workplace situation which may contribute to the occurrence of violence to their supervisor in accordance with agency policy. Supervisors are to take appropriate action and report back to the employee in a timely manner. The Obligation to Report Incidents