1. Our webinar begins shortly
The annual tab for violence and stress—inducing hostility in the workplace—comes to about $13.5 billion in medical costs, and 500,000 workers missing 1.75 million days of work.
-National Center for Health Statistics
Ready and Prepared: Your Commitment to
Respect, Service, and Safety at Work®
Our webinar begins shortly 1

2. Brockton, Massachusetts
In the News
Daily News-Tribune
March 24, 2008
Brockton, Massachusetts
Former employee sues major retailer over alleged harassment and bullying

3. In the News Metropolitan News-Enterprise March 28, 2008
Orange County, California
Employer may be liable for worker’s attack on customer

4. In the News Daily-News Record November 29, 2007 Harrisonburg, Virginia
Mall tenant accused of failing to provide for a safe work environment

5. Have you been exposed to workplace violence incidents?
Poll: Workplace Violence
Have you been exposed to workplace violence incidents?

6. Definition of Workplace Violence
National Institute of Occupational Safety and Health (NIOSH)
Canadian Centre for Occupational Health and Safety (CCOHS)

7. Definition of Workplace Violence

8. Poll: Definition of Workplace Violence
Which of the following are included within your organization’s current definition of workplace violence??
Assault
Harassment
Bullying
Intimidation
Threats
Robbery
Property damage
Fighting

9. ILO Definition
The International Labour Organization expands on NIOSH and CCOHS to include:
All forms of harassment
Bullying
Intimidation
Physical threats or assaults
Robbery
Other intrusive behaviors

10. Workplace Violence Continuum
Discourtesy
Disrespect
Intimidation
Harassment
Retaliation
Verbal
Assault
Physical Aggression

11. Scope of Workplace Violence
An average of 33,000 workers assaulted on the job every week in the United States
Assaults and violent acts: second leading cause of workplace related deaths
Over 356,000 violent incidents in the Canadian workplace
55.2% of employees surveyed: victims of workplace bullying

12. Scope of Workplace Violence
Lost work days: 1,176,000 by 500,000 employees.
Overall cost of workplace violence: Over $36 billion.

13. Impact of Workplace Violence
Discourtesy
Disrespect
Intimidation
Harassment
Retaliation
Verbal
Assault
Physical Aggression
Productivity
Employee Retention
Reputation

14. Developing a Comprehensive Workplace Violence Strategy
Respect, Service, and Safety at Work® Assessment System
Policy Review and Development
Best Practices
Training
Ongoing Training

15. Developing a Comprehensive Workplace Violence Strategy
Respect, Service, and Safety at Work® Assessment System
Establishes organizational baseline
Explores employee responses and interventions
Includes ongoing embedded assessments, audits, and other follow up to measure for continuous quality improvement

16. Developing a Comprehensive Workplace Violence Strategy
Policy Review and Development
Examines definition of Workplace Violence
Determines consistency of policy
Provides legal templates, ensuring compliance with applicable laws and regulations

17. Developing a Comprehensive Workplace Violence Strategy
Best Practices
Commitment at all levels
Policies and procedures
Strategic plan and process for ongoing training
Training as a process

18. Developing a Comprehensive Workplace Violence Strategy
Training
Highly interactive and reality-based
Extensive demonstrations, simulations, role-plays, practice, written exams, peer teaching, and competency-based testing

19. Developing a Comprehensive Workplace Violence Strategy
Ongoing Training
Fosters a culture of Respect, Service, and Safety at Work®
Company-wide commitment
Intersecting workplace elements
Training as a process

20. Vice President, Corporate Preparedness
Contact Information
Terri Howard
Vice President, Corporate Preparedness