| The IIT Transformation SunGard & NWTC 5 Year Anniversary The IIT Transformation Jim Blumreich - Sandy Ryczkowski Daniel Mincheff - Mike Mathews

NWTC’s Goals for the Information and Instructional Technology Division as stated in October 14, 2004 NWTC wanted SunGard to provide: Staffing Need for strong, efficient, cohesive IT organization Reservoir of expertise upon which to call Less risk when key positions become open Less reliance on consultants Operational Performance Better strategic, tactical and project planning Ability to cost effectively provide 24/7 operations Less budget uncertainty Collaboration and Use of Best Practices Less “re-inventing the wheel” “Experts” bring extensive network of resources |

IT Management Process Maturity Model Chaotic Ad hoc Undocumented Unpredictable Multiple help desks Minimal IT operations User call notification Level 1 Reactive Best effort Fight fires Inventory Initiate problem mgmt processes Alert and event mgmt Monitor availability (u/d) Level 2 Proactive Monitor performance Analyzer trends Set thresholds Predict problems Automation Mature problem, asset and change mgmt processes Level 3 Service Define services, classes Understand costs Set quality goals Guarantee SLAs Monitor and report on services Capacity planning Level 4 Value IT and business metrics linkage IT improves business processes Real-time infrastructure Business planning Level 5 Triage Stabilize Optimize NWTC 2004 NWTC 2005 NWTC NWTC NWTC

Transformational Properties – How is IIT Different? The IIT Staff are focused on customers first. IIT supports the customer not the computers IIT staff are willing to go above and beyond to serve the needs of our customers System uptime has improved to 99.97% All levels of IIT are working seamlessly together as a unified team IIT has improved the learner experience through technology Implemented a 24x7Student Helpdesk, backed by a on-call IIT Team to respond when the student has issues PeopleSoft performance has improved for student registration, class lookup and general student navigation Blackboard environment has become faster and more reliable Video conferencing is now blended with ITV classrooms to offer more classes remotely Implemented new services such as student , student live chat Resources are being used more efficiently and effectively Project management methodologies are being used to improve implementation Nearly eliminated the need for external consultants, through proper staff training and development Supporting a growing environment : 30% more systems and completing 20% more projects per year On target with budgets and project timelines Since the inception of the partnership, IIT has saved NWTC $550K per year

Transformational Properties – How is IIT Different? Communications and relationships have improved substantially Participate in proactive communication to reduce the number of unexpected events Seek out feedback and takes action to improve the performance and service offerings to the user community Created new pathways to improve communication with the college community Advise on new technology projects and developments IIT has improved NWTC’s position on information security Adopting more secure practices around data and computer equipment Policies and procedures have been implemented to improve the computing environment IIT is a more strategic asset to the college Improving access to Evidence and Data within PeopleSoft Are a resource for process improvements before development occurs Aligns technology to meet the current and future needs of the college Explore, investigate and recommend new and emerging trends in technology relating to higher education Meet with the technology advocates around the college on how to apply these to the classroom and college |

The Future SunGard will remain a leading provider of technology solutions in the Higher Education market space. SunGard will continue to pave the way for wiser investments in the solutions that meet the ever changing needs within higher education. SunGard will offer services, solutions, and innovation through the ‘Open Digital Campus’ framework Flexible Accessible Innovative Modular Cost effective Student centered Helping NWTC achieve Future 2013

Thank you for the shared success and your trust!