November 2012 | Cancun, Mexico

Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 2 Networking Innovation Lounge Virtual Services Fabric  Zero Touch Provisioning  Faster Time to Service  Enabling Service Virtualization Anywhere  Active – Active Services Identity Engines Access Control  Network & Vendor Agnostic  Simplified Guest Management  Device Finger Printing Access Mobility and BYOD (any device, any user...) Mobility and BYOD (any device, any user...) Cloud/Fabric (Private, Public, Hybrid) Cloud/Fabric (Private, Public, Hybrid) Virtualization (Servers, Storage, Desktops) Virtualization (Servers, Storage, Desktops)

Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 3 SME Innovation Lounge Flexible Workforce  Mobility support for iPhone, Android, and tablets  Phone, chat, and conferencing, just as if you’re in the office  Video for everyone Simple and Scalable  Telephony, conferencing, mobility, and collaboration on a single platform  Easy extensibility to 1,000 users and 32 networked sites  Data networking and security options

Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 4 UCaaS CCaaS VCaaS Open, scalable, reliable architecture Voice & Video Mobility Collaboration & Conferencing Messaging Customer Experience The Avaya Difference Extended to the Cloud The Avaya Difference Extended to the Cloud  One unified platform – scalable for small/medium to large enterprises  Open standards, hardware infrastructure agonistic  Enterprise class solutions based on Avaya Aura®, AvayaLive and VENA  Single Orchestration Suite  End points & applications, BYOD, Mobility, Context  Elegant migration from Existing PBXs CoS CoS Express GovOS AvayaLive Connect AvayaLive Engage Networking Collaboration Pod Managed Services Cloud Enablement Cloud Communications Data Networking Avaya VENA AvayaLive Collaborative Cloud Innovation Lounge

Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 5 UC & C Innovation Lounge 5 Video for Everyone  A simplified interface that makes video conferencing easy to use, for everyday productivity  A cost-effective desktop, mobile, or in-room video solutions  High-definition multi-party video options Demo in a box  Avaya applications virtualized applications in one BOX.  Server & Virtualization  Gateway Avaya AURA Collaboration environment - Flare  Simple and intuitive contact driven user interface  Delivers a superior HD audio and video experience  Seamless Ad-hoc, Meet-me, and Instant Conferencing  One click Web collaboration

Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 6 Customer Experience Innovation Lounge 6 Avaya Social Media Manager  Scan and analyze events from social media.  Use existing Avaya Contact Center infrastructure to route report and handle social media interactions. Customer Connection Mobile  Enable customer service from smart phones and tablets.  Allow rich context transfers for contacts that are initiated from a mobile device but then request a human service representative.

Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 7 Avaya Professional Services Lounge VisionExecutionInnovation 7 Services Continuum Enabling clients to achieve the true benefits of technology by removing complexity, improving performance and accelerating ROI Assures successful implementation of technology solutions allowing maximum benefit of investments. Leverages existing technology investments, Industry Best Practices and business processes towards increased ROI and acceleration of go to market plans. Leading technology services allowing companies to leapfrog competitors and provide a differentiated user experience. Includes the design and delivery of the complete solution.

THANK YOU! November 2012 | Cancun, Mexico