USC Facility Services Registered Apprenticeship Program The WorkKeys Approach

Presented by: Jim Demarest Director of Facility Services, USC Craig Hairston Adjunct Instructor & WorkKeys Profiler, Midlands Technical College

Vision & Scope Alliances Desired Outcomes The Challenges The Plan Core Course Curriculum Sample – Energy Conservation WorkKeys Summary Technical Course Curriculum The Process What’s Next Presentation Outline

The Vision & Scope Become a world class organization Include all service units of Facility Services Establish career ladders and promotional opportunities Develop a federally approved apprenticeship model for all service units – Journeyman’s Cards

Alliances – Our Partners for Success Midlands Technical College Midlands Workforce Development Board SC Federal Administrator for the US Department of Labor MEBA Various USC Administrative Units –Salary Administration, HR, Business & Finance, Housing

Desired Outcomes Improved work quality; reduced cost and repairs Improved morale and ownership More effective customer relationships More loyal and stable workforce Improved responsiveness and reliability of services Increased employee participation and streamlined work practices

The Challenges Size and scope of the project –More than 20 occupations –Nearly 400 part- and full-time employees –5-year plan Existing conditions Talent level, salaries, and hiring challenges Lack of formal skills training Resource issues

The Plan Develop a Planning Team and Apprenticeship Board WorkKeys Job Profiling (Skills & Tasks) WorkKeys Assessments & Skill Levels Education to Meet Skill Gaps Curriculum Development Development of a Teaching & Learning Center Measured Approach

USC Registered Apprenticeship Program Core Curriculum 1.Customer Service 2.CPR/First Aid 3.Time Management/Work Planning and Scheduling 4.Professional Image and Ethics 5.Environmental Awareness 6.Safety 7.Emergency Preparedness 8.Continuous Improvement and teamwork 9.Work Rules, Policies and Procedures 10.Energy Conservation 11.Facilities Planning and Operations

Sample – Energy Conservation Participants will learn about: USC utility consumption information and associated costs annually. Major energy consumers on campus with costs. How maintenance services in all service units affects the consumption of utilities. Give examples for each service unit. Best energy practices to reduce consumption by service unit. Take ownership and responsibility for energy consumption on campus. How to inform building occupants of energy conservation and win! How to make energy conservation transparent to customers. University energy policy overview.

Developing Curriculum for Apprenticeship Training

Facility Services Custodial Services Energy Services Building Maintenance Grounds

University of South Carolina Facility Services Position Profiled Date # SMEs # employees Locksmith09/03/0534 Custodial Worker04/19 & 21/06772 Custodial Project Team04/28/06311 Insulator05/04/0611 Roofer05/05/0611 Tree Care05/08/0611 Electrician05/12/06515 Energy Plant Operator05/17/0639 Mason05/18/0611 Welder05/19/0625 Carpenter05/24/06617 HVAC Tech. Mech. & PM05/26/0648 Grounds Worker05/29/06723 HVAC Tech. Controls05/31/0637 Environmental Maintenance06/02/0622 Plumber06/07/0648 High Voltage Electrical06/08/0624 Painter 06/09/0625 Pest Control06/13/0611 Material & Equip. Mover06/14/0611 Recyclers06/15/0624 Truck Driver/Equip. Operator06/16/0611 Steam Technician06/22/0624 Greenhouse Technician07/26/0622

University of South Carolina Facility Services Entry Level Performance RI(3-7) AM(3-7) LI(3-6) OB(3-6) TW(3-6) AT(3-6) W(1-5) L(1-5) Locksmith Custodial Worker33332 Custodial Project Team33332 Insulator Roofer Tree Care Electrician Energy Plant Operator Mason45443 Welder Carpenter HVAC Tech PM & Mechanical Grounds Worker HVAC Tech. Controls Environmental Maintenance33433 Plumber High Voltage Electrical Painter Pest Control Material & Equipment Mover Recyclers33332 Truck Driver/Equip. Operator Steam Technician Greenhouse Technician334332

University of South Carolina Custodial Worker Tasks 1 Cleans commodes and urinals by using gloves, toilet bowl brush, cream clean( toilet cleaner) and hard scrubbing to remove stains from all surfaces. 2 Removes trash from resident halls by loading sacks into trash compactor or loading grey bins to take trash to nearest dumpster. 3 Cleans classroom blackboards (green and white boards) by using rags, water, all purpose cleaner, and alcohol (whiteboards). 4 Cleans stairs by mopping, using back pack vacuum cleaner and wiping surfaces with all purpose cleaner. 5 Empties trash cans in rest rooms, offices, classrooms, and any other areas by removing trash and liner, replacing liner in trash cans and placing sacks in bins or dumpsters. 6 Fills out paperwork such as work orders, safety data sheets, supply sheets, and request forms at required times to communicate needs and or completed work. 7 Operates buffers to polish floors (different sizes) by using appropriate pad and using proper techniques to control machine. 8 Waxes floors by applying wax on floor using mop to spread wax on floor to ensure wax is smooth and even by separating task into wall application and middle of floor (figure eight). 9 Cleans overhead and bathroom vents by using broom to knock down dust or wipes surface if accessible. 10 Cleans walls with all purpose cleaner and rags by wiping down surface. 11 Mops office floors by using mops, water, and cleaners to clean and rinse hard surface areas. 12 Pre treats carpeted areas with stain remover before vacuuming or steam cleaning carpet.

Profile to Curriculum Process Develop task lists from Profile/DACUM process Convert tasks to topics Confirm topic list with customer Develop/adjust/acquire curriculum Develop steps for each topic Group topics into courses Develop instructor and student materials Develop pre-test and post test for each course

Core Curriculum All apprenticeship programs will utilize USC OverviewUSC Mgmt 2 Customer ServiceMTC 6 First Responder (CPR & First Aid)USC Mgmt 8 Time Management & SchedulingUSC Mgmt 2 Professional Image and EthicsUSC Mgmt 2 Environmental Partnership (Green)USC Mgmt 2 SafetyUSC Mgmt 2 Emergency ManagementUSC Mgmt 2 Teamwork and Continuous ImprovementUSC Mgmt 4 Work Rules, University Polices and ProceduresUSC-Human Resources 2 Energy ConservationUSC Mgmt 2 Facilities Planning and OperationsUSC Mgmt 2 University Of South Carolina Facility Services

Shared Courses Some apprenticeship programs will utilize Lockout-TagoutMTC6 Blueprint readingMTC12 Super Tech Courses Specialty Certificate Courses On the Job TrainingMTC9 Core LeadershipMTC3 Coaching and CounselingMTC3 Dealing with conflictMTC3 Intro to PCsMTC9 Work Order/Famous systemUSC Mgmt6 University Of South Carolina Facility Services

Custodial Topics Fundamentals of Custodial Care Basics of Floor Care Scrubbing Waxing (Shining & Sealing) Vacuuming Mopping Spot Stain Removal Chemicals – Cleaning Solutions Classroom Cleaning Auditorium Cleaning Detail Cleaning (everything done) Restrooms Project Cleaning Conference Rooms Closets and carts Power Equipment (buffers/strippers) Equipment Safety Practices Equipment Care And Maintenance Advanced Power Equipment Operations Kitchens/Eating Areas Carpet Cleaning Paperwork Elevators Research Labs Security Issues Waste Removal Window Care Wall care Personal Protective Equipment Asbestos Awareness Stairways Tools Dusting Techniques Recycling Basics Health Codes Disinfectants vs. Cleaners Professional Image and organization Special Surfaces (Metal, Masonry, Ceilings) Mold/Mildew Flooding

What’s Next? Implementation – Launching the program Resources - (5-Year Allocation Plan) Measures (Academic & Workplace) The journey has begun … To world class