Hospitality & Consumer Business Cluster 24 Jul 2012 The Hospitality Voyage

S trengthen S ingaporean C ore P rogressive W ages With P rogressive W ages B etter J obs F or A ll Build B etter J obs F or A ll Through Inclusive Growth Objectives

38 hotels 1600 local workers1200 low wage workers After implementing the Inclusive Growth Programme (Hotel sector) for 23 months… …we have impacted:

Front Line, Support Staff, Housekeeping Staff, Waiter Directors, Managers Asst Managers, Supervisors 2 : 1 1 : 1 1 : 2 Today, Hotels Employ 33,700 Workers FOREIGNLOCAL

FOREIGNLOCAL Progressive wages for 3,000 workers in hotel industry Target Strategy 1  Wage thru’ Productivity Strategy 2 Build a Singaporean Core in Mgr & Sup

> $1,000 Room Attendants Service Staff Stewards Operators > $1,300 >$1,500 Supervisors > $1,600 > $1,800 Assistant Managers > $2,000 Managers > $3,000 Starting Salaries Room Associates F&B Service Associates Front Office Associates HOSTs RoomsF&B Front Office Strategy 1:  Wage thru’ Productivity Executive Trainees Strategy 2: Build a Singaporean Core in Mgr & Sup New position with Deeper Skills, Better Wages New position, equipped with multi-skills across divisions New programme to attract and retain mid- level PMEs

> $1,000 Room Attendants Service Staff Stewards Operators > $1,300 >$1,500 Supervisors > $1,600 > $1,800 Assistant Managers > $2,000 Managers > $3,000 Starting Salaries Room Associates F&B Service Associates Front Office Associates HOSTs RoomsF&B Front Office Executive Trainees

Strategy : Strengthen Singaporean Core with Progressive Wages, Better Jobs for All Rank & File Supervisor Manager More PMEs can Flow-in to through Development and Conversion Programmes Rank-and-File Flow Up to supervisory positions through multi-skilling, structured training and cross- deployment.

The Executive Development Programme Attract & retain mid-level PMEs Employers to provide: Good starting pay of $1,800 - $2,500 Structured management trainee programme + Career progression pathway: step up to $2,000 - $3,000 when PME inducted into hotel job Work Life Balance helped by technology Supports up to 70% of training allowance, capped at $1,400/month Target: 250 PMEs Developed in partnership with WDA

Security Officer $1,300 Security Officer $1,300 Intervention 1: Holiday Inn Atrium Security Supervisor $1,600 Security Supervisor $1,600 Security Supervisor $1,600 Security Supervisor $1,600 Security Officer $1,500 Security Officer $1,500 Security Executive $1,900 Security Executive $1,900 + Front Office Cross Deployment and Training Front Office + Increased scope of supervision Same Hours, Higher Pay

Intervention 1: Holiday Inn Atrium Same Hours, Higher Pay

Room Attendant to Hotel Generalist Salaries increased from $1,300 to $1,500 … Intervention 2: Royal Plaza on Scotts Same Hours, Higher Pay

Intervention 3: Grand Park City Hall HousekeepingF&BFront Office HOST: Multi-Skill and Cross-Deployment Approach HOSTs are trained in: WSQ Interact with Guests WSQ Provide Safety and Security for Guests WSQ Work Safely WSQ Deliver Service Excellence WSQ Offer Customised and Personalised Service

Matthew $1,200 $1, % Anthony $1,800 $2, % Intervention 3: Grand Park City Hall Move up faster

> $1,000 Room Attendants Service Staff Stewards Operators Room Associates F&B Service Associates Front Office Associates > $1,300 HOSTs RoomsF&B Front Office >$1,500 Supervisors > $1,600 Executive Trainees > $1,800 Assistant Managers > $2,000 Managers > $3,000 Starting Salaries Target: 2,250 Associates Target: 2,250 Associates Target: 500 HOSTs Target: 500 HOSTs Target: 250 Executive Trainees Target: 250 Executive Trainees Intervention 1 Intervention 2 Intervention 3 Helping another 3,000 have better jobs and better pay

For Details: Cluster Lead Mr Yeo Guat Kwang