Financed bySupported byImplemented in cooperation with Financed bySupported byImplemented in cooperation with COMMNICATION AND PRESENTATION SKILLS

Financed bySupported byImplemented in cooperation with INTRODUCTION TO COMMUNICATION Definition The process of communication is what allows us to interact with other people; without it we would be unable to share knowledge or experience with anything outside of ourselves. Common forms of communication include speaking, writing, gestures, touch and broadcasting. Wikipedia definition

Financed bySupported byImplemented in cooperation with THE ANATOMY OF COMMUNICATION Good communication is an essential ingredient to any successful relationship

Financed bySupported byImplemented in cooperation with THE ANATOMY OF COMMUNICATION Good communication is an essential ingredient to any successful relationship step oneThe sender must first decide what message he or she wants to communicate to the partner step two The sender must also decide how to send the message step three The receiver must also receive the message step four Receiving the message means accurately hearing everything that is said, as well as observing non-verbal signals. The receiver must then accurately interpret the meaning of the message based on both the verbal and non-verbal information.

Financed bySupported byImplemented in cooperation with THE GOLDEN LAW OF EFFECTIVE COMMUNICATION It is not important what I say, but only what YOU understand! Point 1: Effective communication always implies a feedback mechanism. Point 2: Making sure that there is feedback is the responsibility of Person A. COMMUNICATION

Financed bySupported byImplemented in cooperation with WHAT IS INTERPERSONAL COMMUNICATION? DEFINITION Interpersonal communication is exchange of information between two or more people. It is also an area of study. Related skills are learned and can be improved. During interpersonal communication there is message sending and message receiving. This can be conducted using both direct and indirect methods. Successful interpersonal communication is when the message senders and the message receivers understand the message.

Financed bySupported byImplemented in cooperation with INTERPERSONAL COMMUNICATION ELEMENTS OF INTERPERSONAL COMMUNICATION The CommunicatorsThe Communicators The MessageThe Message NoiseNoise FeedbackFeedback ContextContext ChannelChannel

Financed bySupported byImplemented in cooperation with INTERPERSONAL COMMUNICATION Observe and think about the following factors: Who are the communicators? What messages were exchanged? What (if any) noise distorts the message? How is feedback given? What is the context of the communication? By observing others - making a conscious effort to understand how communication occurs - you will think about how you communicate and be more aware of the messages you send.

Financed bySupported byImplemented in cooperation with INTERPERSONAL COMMUNICATION Uses of interpersonal communication: Give and collect information. Influence the attitudes and behaviour of others. Form contacts and maintain relationships. Make sense of the world and our experiences in it. Express personal needs and understand the needs of others. Give and receive emotional support. Make decisions and solve problems. Anticipate and predict behaviour. Regulate power

Financed bySupported byImplemented in cooperation with WHAT IS THE ROLE OF COMMUNICATION IN ORGANIZATIONAL BEHAVIOR? The role of communication in organizational behavior is a vital one, as miscommunication typically reduces productivity and increases error and waste. Accurate communication transmitted in a supportive manner often results in increased morale and may also lead to a greater sense of camaraderie among staff. Within organizations, having a more open communication policy may provide a safety valve to vent problems before these issues impact productivity. Failure to transmit accurate instructions may negatively impact communication.

Financed bySupported byImplemented in cooperation with WHAT IS THE ROLE OF COMMUNICATION IN ORGANIZATIONAL BEHAVIOR? Clear, consistent communication, on the other hand, often encourages more productive workplace behavior and increases morale. Equipping stakeholders to accurately communicate an organization's values and mission is another important aspect of communication in organizational behavior. Instituting an open-door policy for employees may also be a part of facilitating accurate communication about the organization to those outside it. Maintaining an accurate record of corporate events is generally deemed critically important. In almost every case, there are laws in place that require organizations to adhere to various reporting requirements.

Financed bySupported byImplemented in cooperation with WRITING AND COMMUNICATIONS BUSINESS COMMUNICATION AND PROFESIONAL WRITING Reports Communication plans Style guides Marketing materials Speeches Media pitches

Financed bySupported byImplemented in cooperation with WRITING AND COMMUNICATIONS 5 TIPS FOR CLEARER WRITTEN COMMUNICATIONS 1.Use precise language 2.Keep your sentences short. 3.Reread what you’ve written 4.Ask for feedback 5.Read messages out loud to yourself

Financed bySupported byImplemented in cooperation with LISTENING Active listening is a skill that can be acquired and developed with practice. However, active listening can be difficult to master and will, therefore, take time and patience. ‘Active listening' means, as its name suggests, actively listening. That is fully concentrating on what is being said rather than just passively ‘hearing’ the message of the speaker. Active listening not only means focusing fully on the speaker but also actively showing verbal and non-verbal signs of listening.

Financed bySupported byImplemented in cooperation with NON VERBAL COMMUNICATION Non-verbal Messages Allow People To: Reinforce or modify what is said in words. For example, people may nod their heads vigorously when saying "Yes" to emphasise that they agree with the other person, but a shrug of the shoulders and a sad expression when saying "I'm fine thanks,” may imply that things are not really fine at all! Convey information about their emotional state. Define or reinforce the relationship between people. Provide feedback to the other person. Regulate the flow of communication, for example by signalling to others that they have finished speaking or wish to say something.

Financed bySupported byImplemented in cooperation with NON VERBAL COMMUNICATION The types of interpersonal communication that are not expressed verbally are called non-verbal communications These include: Body Movements (Kinesics) Posture Eye Contact Para-language Closeness or Personal Space (Proxemics) Facial Expressions Physiological Changes

Financed bySupported byImplemented in cooperation with NON VERBAL COMMUNICATION Body Language or Body Movements (Kinesics) Body movements include gestures, posture, head and hand movements or whole body movements Emblems Illustrators Affect Displays Regulators Adaptors Open and Closed Posture Mirroring Eye Contact Para-language Closeness and Personal Space (Proxemics)

Financed bySupported byImplemented in cooperation with PRESENTATION SKILLS GUIDELINES FOR PUBLIC SPEAKING AND PRESENTATIONS Leaders make presentations to a wide variety of audiences, for example, Board members, employees, community leaders and groups of customers. Usually there is a lot that can be quickly gained or quickly lost from a presentation. A little bit of guidance goes a long way toward making a highly effective presentation.

Financed bySupported byImplemented in cooperation with PRESENTATION SKILLS BASIC GUIDELINES FOR DESIGNING YOUR PRESENTATION List and prioritize the top three goals that you want to accomplish with your audience. Be really clear about who your audience is and about why is it important for them to be in the meeting. List the major points of information that you want to convey to your audience Be clear about the tone that you want to set for your presentation, for example, hopefulness, celebration, warning, teamwork, etc Design a brief opening Prepare the body of your presentation Design a brief closing Design time for questions and answers

Financed bySupported byImplemented in cooperation with PRESENTATION SKILLS FIVE THINGS YOU MUST DO IN THE FIRST FIVE MINUTES Tell a short human-interest story. Refer to the audience and their worlds. Engage them in some way. Start without slides. Find the humor.

Financed bySupported byImplemented in cooperation with HOW TO HANDLE UNDESIRABLE BEHAVIORS IN PRESENTATIONS OR TRAINING: USE THE INTERVENTION ESCALATOR Ignore it. Silence it. Eyeball them. Stand by them. Ask a question. Ask for input. Talk offline. Divide and conquer. Address them directly. Eject them. PRESENTATION SKILLS

Financed bySupported byImplemented in cooperation with WHAT IS BUSINESS STORYTELLING? - WHEN TO USE STORIES? TYPES OF STORIES " Who-I-Am" Stories "Why-I-Am-Here" Stories Teaching Stories Vision Stories Values-in-Action Stories "I-Know-What-You-Are-Thinking" Stories How to Tell a Persuasive Story USING STORIES TO INSPIRE

Financed bySupported byImplemented in cooperation with PLANNING EFFECTIVE MEETINGS Selecting Participants Developing Agendas Opening Meetings Establishing Ground Rules for Meetings Time Management Evaluations of Meeting Process Evaluating the Overall Meeting Closing Meetings MEETING MANAGENENT