Six Sigma Australian Organisation for Quality-Queensland Inc Presentation to Six Sigma 2007 Conference Strategic Insights from Research and Practice in Lean Six Sigma 22 nd August, 2007 Mario Pennisi (FAOQ, FIMF, SM ASQ) Chairman Australian Organisation for Quality- Queensland Inc AOQ-QLD Lean Six Sigma Champion

Six Sigma Australian Organisation for Quality-Queensland Inc AOQ AOQ Membership Why AOQ? What Does AOQ DO? Partnering Regional Groups Divisions Gold Award/Qualcon Peak Industry Advisory Council Quality Auditor Register 2007 Initiatives What will I cover ?

Six Sigma Australian Organisation for Quality-Queensland Inc What is AOQ? A Confederation of Associations based on States with Regional Centres overseen by a National Council Not for Profit Personal and Corporate memberships

Six Sigma Australian Organisation for Quality-Queensland Inc Membership Individual Corporate Professional Honorary National Corporate

Six Sigma Australian Organisation for Quality-Queensland Inc Why Does AOQ Exist? AOQ exists to service its members’ needs. –Networking opportunities –Training/Forums/Conferences –Affordable consulting –Affordable auditing services A lobbying force with Government for QUALITY. “How many votes?

Six Sigma Australian Organisation for Quality-Queensland Inc Some of Our Consultancies! Brisbane City Council Cell Consultancy, Mackay Charles Porter & Sons Pty Ltd, Mackay Clean Air Australia Pty Ltd Griffith University Howell Facilities Kedron Wavell Services Club Maunsell Australia Qld Department of Housing Qld Department of Education and the Arts Qld Department of Health Rowen Meyer Associates Sunshine Orthopaedic Services

Six Sigma Australian Organisation for Quality-Queensland Inc What Are AOQ’s Strengths? A valuable Official Journal The Gold Award for Business Excellence – National Sponsor JAS-ANZ. AOQ-QLD’s Patrons Hon Mike Ahern-former Premier and former Minister State Development

Six Sigma Australian Organisation for Quality-Queensland Inc What Are AOQ’s Strengths? Qualcon and Divisional Conferences Personal Awards – Queensland M J Ahern- Outstanding contribution to quality in Queensland Representation on 8 Standards Quality Committees

Six Sigma Australian Organisation for Quality-Queensland Inc What Are AOQ’s Strengths? AOQ’s have very energetic and innovative management Council. AOQ’s have access to wide range of people in the quality and middle to senior management positions.

Six Sigma Australian Organisation for Quality-Queensland Inc What Are AOQ’s Strengths? AOQ’s provide up-to-date training in management issues as well as quality topics. AOQ’s have a network of consultants and auditors. AOQ-QLD is third party certified organisation – We Walk the Talk

Six Sigma Australian Organisation for Quality-Queensland Inc What Are AOQ’s Weaknesses? AOQ’s operate on voluntary labour. Most AOQ’s training programmes only consider quality issues. Quality as a profession has virtually died out-quality is now everyone’s business.

Six Sigma Australian Organisation for Quality-Queensland Inc Partnering - Why? Advantages include: 1.Reduces programme development and maintenance. 2.Reduces the number of players in a crowded marketplace. 3.Partners combine the small number of registrants so that fuller classes are generated and 4.The process becomes more economical.

Six Sigma Australian Organisation for Quality-Queensland Inc Partnering? What Could be Covered by the Agreement (s)? Training? Consulting? Auditing? Gold Award?

Six Sigma Australian Organisation for Quality-Queensland Inc Partnering - Universities The University of Queensland Griffith University Monash University QUT University of Western Sydney RMIT Melbourne University

Six Sigma Australian Organisation for Quality-Queensland Inc Other Partnering? Standards Australia JAS-ANZ Certifying Bodies-Gold Award International Quality Associations NZOQ ASQ

Six Sigma Australian Organisation for Quality-Queensland Inc Regional Groups Grouping of Members by Geographical Locations within a State

Six Sigma Australian Organisation for Quality-Queensland Inc Regional Groups In Queensland Cairns Townsville Mackay Rockhampton Gladstone Sunshine Coast Toowoomba Gold Coast

Six Sigma Australian Organisation for Quality-Queensland Inc Gold Award What? Why? To recognise and encourage organisations, which through the implementation of Company-wide Management System are leading examples of best practice and are realising the benefits through organisational success.

Six Sigma Australian Organisation for Quality-Queensland Inc Qualcon-What, Where, Who? Annual Conference October, 2007 Melbourne Theme: The Quality of Management

Six Sigma Australian Organisation for Quality-Queensland Inc Qualcon-Streams Management Skills Aerospace Health Care Risk Management OH&S

Six Sigma Australian Organisation for Quality-Queensland Inc Peak Industry Advisory Council The Peak Industry Advisory Council will provide timely advice to the member elected Board of the Australian Organisation for Quality- Queensland Inc on a wide range issues

Six Sigma Australian Organisation for Quality-Queensland Inc Advise on Vision for AOQ Gold Award for Business Excellence – eligibility, assessment Divisions Customer Service and Industry Feedback Industry needs and Membership. Peak Industry Advisory Council

Six Sigma Australian Organisation for Quality-Queensland Inc Theme for the following AOQ year Training and education needs for industry Sponsorships Speakers Input to Industry Standards Personal Awards Peak Industry Advisory Council

Six Sigma Australian Organisation for Quality-Queensland Inc  Chair – Patron – Hon Mike Ahern  D-Chair - AOQ-QLD Chair Mario Pennisi  Secretary – AOQ-QLD Secretary Patrick Killoran  Government: Jim Varghese Mark Bermingham  Business: John Puttick Michael Whipps George Hatzis  Food – Barbara Wilson  Accreditation and Certifying Bodies Tony Craven Alex Ezrakhovics Bruce Smith  Standards: Colin Blair  Academia: Tim Brailsford Peter Little Ken Bennett  Auditing – Ken Cameron PIAC - Membership

Six Sigma Australian Organisation for Quality-Queensland Inc Auditor Register Based on three criteria 1.Knowledge of auditing 2.Knowledge of business principles 3.Knowledge of the relevant standard

Six Sigma Australian Organisation for Quality-Queensland Inc 2007 Initiatives Appointed a Professional Event Organiser Appointed a Marketing Consultant Initiated Breakfast meetings Trialling two Member meetings each month. Scheduled two conferences –Six Sigma 2007-Melbourne 22 nd August, 2007 –Aged Care 2008-Brisbane 8 th March, 2008 Re-developed Regional groups Appointing 2 external directors/councillors to Board

Six Sigma Australian Organisation for Quality-Queensland Inc Divisions Grouping of individual members by a common interest Cut across Regional Groupings and State Boundaries

Six Sigma Australian Organisation for Quality-Queensland Inc Divisions-Networking Options To be decided by Division Members Some Possibilities: Networking Meetings? Forums/Seminars/Conference Training E-Bulletin Boards/Blogs? Newsletters?

Six Sigma Australian Organisation for Quality-Queensland Inc Divisions Aerospace – QLD Six Sigma – QLD Aged Care - QLD Regulated Research & Development and Manufacturing Division – QLD Young Entrepreneurs - QLD Local Government – QLD Universities – QLD Integrated Management Systems – TA Pathology-NSW & VIC IT - SA

Six Sigma Australian Organisation for Quality-Queensland Inc Six Sigma Division-Objectives Some possible objectives of the Division are: aTo promote and contribute to the science and practice of quality management and business improvement through the processes of Six Sigma and Lean in any of their forms in the; bTo recognise and to advance the status of the natural persons engaged in the Six Sigma industry; cTo disseminate knowledge of the science and practice of quality management and business improvement in the Six Sigma industry; dTo initiate, conduct, supervise, and assist in research and investigations into the science and practice of quality management and business improvement in the Six Sigma industry

Six Sigma Australian Organisation for Quality-Queensland Inc Elite Awards Program To demonstrate to the business community the real results and excellence which organisations achieve through the successful implementation of Six Sigma. The Six Sigma Awards would be given to the most outstanding organisational achievements through the application of Six Sigma methodologies. The Six Sigma Awards would be judged by an independent panel of esteemed Six Sigma experts and practitioners.

Six Sigma Australian Organisation for Quality-Queensland Inc Elite Awards Program Some possible categories are: –Six Sigma CEO of the Year Award –Six Sigma Vice President of the Year Award –Best Achievement of Innovation Through Six Sigma –Best Achievement of Design for Six Sigma –Best Achievement of Integrating Lean and Six Sigma –Best Achievement of Six Sigma in Financial Services Healthcare Manufacturing Service & Transactional Environments –Platinum Award for Most Outstanding Organizational Achievement Through Six Sigma –Best Use of Six Sigma by a Small Organization

Six Sigma Australian Organisation for Quality-Queensland Inc How Can Division Help You? Networking? Forums? Conferences? Setting Standards? Elite Awards?

Six Sigma Australian Organisation for Quality-Queensland Inc How Can You Help? Committee Suggestions Involvement

Six Sigma Australian Organisation for Quality-Queensland Inc What Did I Cover ? National Council of AOQ AOQ Membership Why AOQ? What Does AOQ DO? Partnering Regional Groups Divisions Gold Award/Qualcon Peak Industry Advisory Council Quality Auditor Register 2007 Initiatives

Six Sigma Australian Organisation for Quality-Queensland Inc Thank you for your attention! Contact Information: or