Presentation of Business Information GRADE 11 – CAPS Presentation of Business Information

GRADE 11 – CAPS • Presentation and validation (support) of business-related information in verbal and non-verbal format (including tables, graphs, diagrams and illustrations); posters and hand-outs (recap) • Design and layout of the presentation using different visual aids (e.g. show how to prepare/set out transparencies/slides, posters and hand-outs) (recap) • Written information - reports, business plans, business information and analysis, e.g. steps in report-writing, composing a flyer, etc. • Responding in a non-aggressive and professional manner to questions about work and presentations, e.g. answer all questions, make notes, do not argue, apologise for errors,

GRADE 11 – CAPS Business Reports Flyers Memo’s

GRADE 11 – CAPS Flyers Whether you're selling your car or opening a new business, a flyer is one of the cheapest but highly effective ways to attract attention.

GRADE 11 – CAPS Sales Promotion Flyer

GRADE 11 – CAPS Events Flyer

GRADE 11 – CAPS Business Promotion Flyer

GRADE 11 – CAPS Information Flyer

Job Advertisement Flyer GRADE 11 – CAPS Job Advertisement Flyer

Job Advertisement Flyer GRADE 11 – CAPS Types of Flyers J I B E S Sales Promotion Flyer Business Promotion Flyer Events Flyer Job Advertisement Flyer Information Flyer

How to Write a Business Flyer GRADE 11 – CAPS How to Write a Business Flyer Eye catching Legible - distance 2m BIG letters on top Advantages – bullet form Points short Promote business – best Create incentives Coupon / Special offer Contact info & location Small font – less important info Neatly organised

GRADE 11 – CAPS Activity Instructions Participants to form groups of 6 - 10 Design a flyer for your new plumbing business to advertise your business in the local community. Use an A5 sheet of paper. Report back to the group.

GRADE 11 – CAPS Reports A business report is done for a business that have been in operation and key information must be shared with stakeholders

GRADE 11 – CAPS PURPOSE Reports Reports are documents which present specific, focused content : often the result of an experiment, investigation, or inquiry to a specific audience. To give the information PURPOSE To record events for decision making To recommend specific action

GRADE 11 – CAPS Formal TYPES Informal / Semi formal OBJECTIVE Reports It helps management to identify the reason(s) underlying the situation that management already knows. OBJECTIVE

GRADE 11 – CAPS Writing a report Reports A report should include the following: Introduction Background Body (Discussion) Conclusion (Make recommendation) References Appendixes In Business Buddies Cannot Reject Authority

GRADE 11 – CAPS How to write a Report Introduction Purpose and Scope; Limitations, Assumptions, Methods Background History of the problem Context Overview Body Discussion Presentation and interpretation of data Conclusion Recommendations Findings Proposal References Sighted work Appendixes Graphs Tables Questionnaire Interviews Previous reports

GRADE 11 – CAPS Memos A memo or memorandum is a communication note that records events or observations on a topic.

GRADE 11 – CAPS How to write a Memo Memos Memorandum should include the following: Subject Line Introduction Discussion Conclusion

GRADE 11 – CAPS Example Memos To: Mrs.. Peters, Supervisor From: Dianna Moreno, Sales Manager DM Date: March 7, 2012 Re: Product Promotions Next Wednesday (14/03/2012), Mrs. Khoza will provide each of you a timetable of product promotions and a summary of sales accomplishments.” Call me if you have questions: (014) 555-7355.

GRADE 11 – CAPS Memos

GRADE 11 – CAPS Memos

GRADE 11 – CAPS Subject Line 100% of readers read the subject line Memos Subject Line 100% of readers read the subject line Write the “focus” and “topic” for the subject line For example, Don’t just write: “Administrators” Do write: “Salary Increases for Administrators” “Termination of Comptroller Administrators ” “Hiring Procedures for Administrators” “Vacation Schedules for Administrators” “Training Seminars for Administrators”

GRADE 11 – CAPS Introduction Memos Write one or two clear introductory sentences What you want Why you are writing Examples: “In the third of our series of quality control meetings this quarter, I’d like to get together again to determine if improvements have been made.” “As a follow-up to our phone conversation yesterday (11/2/12), I have met with VP regarding your suggestions. He’d like to meet with you to discuss the following ideas in more detail.”

GRADE 11 – CAPS Discussion Memos Respond with the reporter’s questions: Who, What, When, Why, Where, and How Make your information accessible by applying highlighting techniques - Itemization - White space - Boldface type - Headings - Columns - Graphics

GRADE 11 – CAPS Conclusion Memos Conclude with either a complimentary close or a directive close Complimentary close: motivates readers and leave them happy “If our quarterly sales continue to improve at this rate, we will double our sales expectations by 2013. Congratulations!” Directive close: tells readers exactly what you want them to do next or provides dated action “Next Wednesday (15/03/12), Mr. Jones will provide each of you a timetable of events and a summary of accomplishments.”

GRADE 11 – CAPS Activity Memos Read the scenario below and answer the questions that follow: You are a supervisor and realize that your staffing needs have increased due to the changes in the current year’s enrolment. Write a memo requesting more funds to the director of your department”. Pre-write: Answer who, what, when, why, where, and how Write: Draft the memo using the correct memo format and checklist Re-write: Check for errors, flow, and tone Display an example of a Memo to participants.

GRADE 11 – CAPS Memos 21st Century

GRADE 11 – CAPS

GRADE 11 – CAPS