Managing, Motivating & Leading People Presented By: Karen Becton-Johnson Katheryn Houston For ABMTS Conference August 2009

Focus Leading when not in a position of authority Leading when not in a position of authority What to do when your boss gives you authority and co-workers don’t accept it What to do when your boss gives you authority and co-workers don’t accept it Getting things done through others Getting things done through others

Management is doing things right; Leadership is doing the right things. Peter F. Drucker

Management vs. Leadership Management Inside the company Inside the company Into each individual Into each individual Into the differences in goals, style, needs of each person Into the differences in goals, style, needs of each person More tactical More tacticalLeadership At the competition At the competition At the future At the future At alternative routes forward At alternative routes forward Focus on broad patterns Focus on broad patterns More strategic More strategic

Effective Leadership Communicate Communicate Inclusion Inclusion Empowerment Empowerment Accountability Accountability Model the Behavior Model the Behavior Trustworthy Trustworthy

Become an Extraordinary Leader Skills Skills –Personal assessment Personal character Personal character Coach Coach Role models Role models

Effective Virtual Leadership Use technology effectively Use technology effectively Build community Build community Share goals, expectations, purpose vision Share goals, expectations, purpose vision Share visible, measurable results Share visible, measurable results Coordinate/Collaborate across organizational boundaries Coordinate/Collaborate across organizational boundaries

How to Motivate Others Authentic You Authentic You Listen Listen Learn Learn Relationships Relationships Keep giving feedback/coach the outcome Keep giving feedback/coach the outcome Get input from others Get input from others Lead from the front Lead from the front Tell the truth Tell the truth Manage your boss Manage your boss Recognize people through responsibility and advancement Recognize people through responsibility and advancement

President Obama on Leadership Deep rooted honesty Deep rooted honesty Empathy Empathy See the truth in others See the truth in others Listen Listen Learn Learn No tricking or bullying No tricking or bullying

Mistakes to avoid in motivating others Assuming everyone is like you Assuming everyone is like you Relying on financial rewards Relying on financial rewards Promising something you cannot deliver Promising something you cannot deliver Limiting training and development opportunities Limiting training and development opportunities Insufficient feedback Insufficient feedback

The failure to give appropriate and timely feedback is the most extreme cruelty that we can inflict on any human being. Charles Coonradt

Leading When Not in a Position of Authority YOU – 4F club YOU – 4F club WIIFT WIIFT Inclusion Inclusion Golden Rule Golden Rule Platinum rule Platinum rule Communication- LISTEN Communication- LISTEN Recognition Recognition

Pull the string, and it will follow wherever you wish. Push it and it will go nowhere at all. Dwight D. Eisenhower

Co-workers won’t accept your authority??!!! WIIFT WIIFT Listen Listen Give credit where credit is due Give credit where credit is due It’s about the organization It’s about the organization

Getting Things Accomplished Through Others Lead by example Lead by example Tell them why Tell them why –Get their opinions Feedback Feedback Reward Reward Manage by exception Manage by exception Manage by walking Manage by walking around around Smile Smile

Questions???