Emotional Intelligence in the 21st Century Presented by: David G. Lewis 1701 E. Empire St. Ste 360 #146•Bloomington, IL 61704•(309) 827-0540• Emotional Intelligence in the 21st Century E-mail: David@Davidglewis.com Website: www.Davidglewis.com

Emotional Intelligence Defined 1990 – Peter Salovey and John Mayer coin the term “Emotional Intelligence.” Their definition: “The ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional meanings… …To reflectively regulate emotions in ways that promote emotional and intellectual growth.”

Emotional Intelligence Defined 1995 – Daniel Goleman publishes the first book on the topic: Emotional Intelligence. His definition: “The capacity to recognize our feelings and those of others… …to motivate ourselves… …to manage emotions well in ourselves and in our relationships.”

EQ-I Competencies INTRAPERSONAL SCALES INTERPERSONAL SCALES Self regard Emotional self-awareness Assertiveness Independence Self-actualization INTERPERSONAL SCALES Empathy Social responsibility Interpersonal relationship ADAPTABILITY Reality testing Flexibility Problem solving STRESS MANAGEMENT Stress tolerance Impulse control GENERAL MOOD Optimism Happiness

How Does EQ Differ From IQ Focus: developing an understanding of and an ability to manage emotions Can be enhanced throughout one’s life Recently understood to be an important predicator of one’s potential for success Foster’s understanding and management of own emotions Promotes positive relationships Increases self-motivation and drive IQ Focus: developing one’s cognitive abilities; more academically orientated Generally thought to be largely established at birth and cannot be enhanced Has been traditionally used to predict one’s potential for success Allows development of needed knowledge base Enables conceptual thinking

IntRApersonal Competencies Being aware of and understanding one’s emotions. Being able to express one’s feelings

IntERpersonal Competencies Emotional Self-Awareness The ability to recognize and understand one’s feelings and motions, differentiate between them, know what caused them and why. Benefit: Promotes successful conflict resolution and leads to improved interaction. Assertiveness The ability to express feelings, beliefs and thoughts, to defend one’s rights non-destructively. Benefit: Helps people work more cooperatively and share less ideas effectively. Self-Regard The ability to look at understand, respect and accept oneself, accepting one’s perceived positive and negative aspects as well as one’s possibilities and limitations. Benefit: Better self-confidence means better performance, work attitudes and behaviors.

IntRApersonal Competencies Self-Actualization The ability to realize one’s potential; to strive to do what one wants to do and enjoys doing. Benefit: Associated with good motivation and striving to optimize both individual and team performance. A well-rounded individual brings more life experience to situations. Independence The ability to be self-reliant, self-directed in thinking and actions and free of emotional dependency. Benefit: The best balance is for people to “think for themselves,” and still listen to and use ideas from others when appropriate.

InterERpersonal Competencies Understanding how others feel. Establishing mutually satisfying relationships with others

InterERpersonal Competencies Empathy The ability to be attentive to, to understand and to appreciate the feelings of others…it is being able to “emotionally read” other people. Benefit: Understanding the points of view, duties and demands being placed on others creates cohesive functioning. Interpersonal Relationship The ability to establish and maintain mutually satisfying relationships that are characterized by intimacy and by giving and receiving affection. Benefit: Translates into effective communication within and between groups and teams. Social Responsibility The ability to demonstrate oneself as a cooperative, contributing and constructive member of one’s social group. Benefit: Contributing to recognize team & group goals, being aware of the great good each can contribute.

Adaptability Competencies Coping and adapting to change Generating effective solutions to stressful problems

Adaptability Competencies Problem Solving The ability to identify and define problems as well as to generate and implement potentially effective solutions. Benefit: Methods for problem solving are critical: viable optional solutions and alternatives must be considered including cost/benefit analysis, long term complications. Reality Testing The ability to assess the correspondence between what is experienced (the subjective) and what in reality exists (the objective). Benefit: A focus on practicality and realistic expectations. Flexibility The ability to adjust emotions, thoughts, behavior to changing situations and conditions. Benefit: better performance in situations where tasks are dynamic and changing.

Stress Management Competencies Managing and controlling one’s emotions

Stress Management Competencies Stress Tolerance The ability to withstand adverse events and stressful situations without falling apart by actively and confidently coping with stress. Benefit: Managing reasonable workloads, clarifying priorities, meeting deadlines. Impulse Control The ability to resist or delay an impulse, drive or temptation to act. Benefit: Rash actions made out anger or other strong needs can be costly! Mistakes can often be avoided by simply taking time to stop and think.

General Mood Competencies General feeling of contentment and overall outlook on life. Impact on self and others.

General Mood Competencies Happiness The ability to feel satisfied with one’s life, to enjoy oneself and being with others; to have fun. Benefit: A positive atmosphere lifts spirits and helps overall performance. Optimism The ability to look at the brighter side of life and to maintain a positive attitude, even in the face of adversity. Benefit: In life there are self-fulfilling prophesies. When people believe something is possible, they will often make it happen, and vice versa. Optimism also ward off stress.