22 nd Annual CTD Workshop WOW Session: “Few Staff, Many Trips” By Ross Silvers PSTA’s Mobility Manager

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TD Program Profile  2.8 Million Trips Provided in 2010/11  63% through PSTA bus passes  Others were mostly agency group trips  Contracted door-to-door trips are rest  18% of passengers are elderly  36% of trips are medical related  36% of trips are employment related

Transportation Disadvantaged Pinellas County address Household Income at or below 150% of poverty No access to ride/transportation 31-day bus pass $ day pass $5.00 Door-to-Door $3.00 Group Trip $0

Eligibility Documentation Sign 4-page application to self-certify that live in Pinellas County and no other transportation is available for life-sustaining trips Proof of Household Income required, such as Access Florida benefits (Food Stamps, AFDC….) Door-to-Door trips primarily for work trips outside of bus hours & areas or medical trips when doctor states will be unable to use bus Annual eligibility re-certification

Paratransit & Deviated Fixed Route ADA & TD Paratransit ADA =$4/trip; TD =$3/trip Door-to-Door Reserve by: ADA = 5 PM Prior Day; TD=3 days prior Reserved & Performed by taxi & lift van contractors ADA = bus hours & areas; TD = 24/7 countywide Deviated Fixed Route Local Bus Fare or TD Bus Pass Flag Stop OR Curb-to-Curb Called North County Connector, serving hard-to-reach areas All can Reserve 2 hours ahead Operated in-house using Low- Floor Cut-Aways with 2 large wheelchair positions, ADA Ramp, 16 Passenger Capacity

North County Connector Service

Paratransit Contractors ADA Lift Van ContractorADA Ambulatory Contractor 8

Agency Group Trip Providerss PARC (Pinellas ARC)Neighborly Senior Services 9

2 Full Ttime Equivalents + Job Integration for Many TD & ADA Applications, Eligibility Criteria & Usage Rules mostly from website and PSTA’s existing Customer Service staff 1 staff does only TD Bus Pass eligibility determination, trouble-shooting, and preparing CTD Invoices 1 staff 50% TD letters, 50% ADA 1 staff 20% TD, 20% ADA, 60% Connector 1 staff is lead with contractors: 80% ADA, 20% TD 1 staff does CTC Site Visits & TD A/P = 10%; 90% ADA I do Mgmt.: CTC + TD = 50%, ADA = 50%