1. Polk County CTC 2011/2012 Annual Operating Report Summary Local Coordinating Board September 10, 2012

2. Total Trips Performed 20112012 20112012 Paratransit:292,714 285,388 FX Route/Pass Trips:222,554 221,254 Total Trips:515,268 506,642

3. Trips by Passenger Type 20112012 Elderly26% 23% (Over 59) Children14% 14% (Under 16) Other60% 63%

4. Miscellaneous 2011 2012 2011 2012 Complaints 30 64 Commendations 17 19 Unmet trip requests 164 475 Passenger no-shows 4,533 5,608

5. Performance Measures Target - To serve at least 9% of potential TD population 2011 2012 2011 2012 Clients Served:23,141 27,340 Potential TD Population: 213,073 216,839 Actual:12.60% Target met

6. Performance Measures Target – At least 25% Fixed-route Trips as % of Total Trips 2011 2012 2011 2012 Bus Pass Trips: 222,554 221,254 Total Trips: 515,268 506,642 Percentage: 43.1% 43.7 % Target met

7. Performance Measures Target – Average cost per Passenger trip less than $14.60 2011 2012 2011 2012 Actual:$16.11 $16.70 Target not met Target – Average cost per Paratransit Trip less than $22.00 2011 2012 2011 2012 Actual:$28.21$28.91 Target not met

8. Performance Measures Target – Less than 1.2 Preventable Accidents per 100,000 miles 20112012 Actual:0.260.39 Target Meet Target – At least 30,000 vehicle miles between road calls 2011 2012 Actual: 21,658 20,846 Target Not Met

9. Period Covered: July 1, 2011 through June 30, 2012 CTC - Summary of Performance Measures 2010/2011 State Average 2011/2012% Change Revenues$8,027,991$8,521,3446.14% Expenditures$8,303,047$8,463,0331.92% Expense Per Passenger Trip$16.11.51 $7.51$16.703.66% Total Passenger Trips515,268506,642-1.67% Paratransit Trips as a % of Total Trips56.80%30%56.32%-.80% Total Paratransit Trips292,714285,388-2.50% Fixed Route Trips as a % of Total Trips.19 43.19%70%43.67%1.11% Total Fixed Route Trips (Bus Passes)222,554 221,254.58% School Board Tips as a % of Total Trips0%0.001%0% Total School Board Trips000% Expense per Vehicle Mile$3.60$2.67$3.53-1.94% Vehicle Miles2,295,8342,397,3714.42% Operating Expense per Driver Hour$37.65$40.64$31.93-15.19% Driver Hours219,340264,99120.81% Paratransit Trips per Driver Hour1.331.721.07-19.54% Driver Hours219,340264,99120.81% Accidents per 100,000 Miles.740.66.8312.16% Total Chargeable Accidents6950.00.% Miles Between Road Calls21,65948,977 20,846 3.74% Total Road Calls1061158.49%

10. Questions