1. Transportation Department Transit Division Paratransit Services

2. TRANSPORTATION OPTIONS

3. CTC/TOPS Statistics Clients Clients –ADA 14,791 87.75% –TD 2,064 12.25% 16,855 649,408 16,855 649,408 Total clients Annual trips Total clients Annual trips * TD Trips account for 18% of Total Annual *

4. Characteristics of Broward County Quick Facts Broward County Florida Population, 20101,748,06618,801,310 Population, percent change, 2000 to 2010 7.7%17.6% Population, 20001,623,01615,982,839 Persons under 5 years old, percent, 2009 6.5%6.3% Persons under 18 years old, percent, 2009 23.1%21.9% Persons 65 years old and over, percent, 2009 14.0%17.2%

5. Within the senior population, the population over the age of 75 increased by 14% between 2000-2010Within the senior population, the population over the age of 75 increased by 14% between 2000-2010 There were over 43,000 residents 85 years and older living in Broward County in 2010, an increase of 72% from 2000.There were over 43,000 residents 85 years and older living in Broward County in 2010, an increase of 72% from 2000. There are over 400 County residents 100 years of age or older.There are over 400 County residents 100 years of age or older. In 2000 the senior population was primarily in the 65 to 74 year age group. In 2010 there are fewer people in the 65 to 74 age group and more people in the over 75 age group.In 2000 the senior population was primarily in the 65 to 74 year age group. In 2010 there are fewer people in the 65 to 74 age group and more people in the over 75 age group. The increase in the 75 year old age group shows that life expectancy and advances in medicine are allowing people to live longer lives.The increase in the 75 year old age group shows that life expectancy and advances in medicine are allowing people to live longer lives. Women have a longer life expectancy - they represent 59% of the senior population and 65% of the population that are over 85.Women have a longer life expectancy - they represent 59% of the senior population and 65% of the population that are over 85.

6. CTC Broward County Services Coordinated Transportation Services ADAADA TDTD Hurricane/Emergency ServicesHurricane/Emergency Services

7. TD Application ADA Application

8. Number of Applications Received

9. TD Process Application received –Time & date stamped Reviewed by Paratransit Staff –Completeness checked by the eligibility staff –Verification of income stated, based on need and using Medicaid’s 2011 Poverty Guidelines (www.cms.gov)www.cms.gov –Eligibility determination by paratransit eligibility staff (First tier) –Applications found ineligible at the first tier will automatically be moved to a supervisor for review (Second tier) –Applicant may request a review of the application by the CTC program manager. –The CTC and the Coordinating Board have an established eligibility appeal process.

10. TD Eligibility – Chemo, Radiation, Dialysis Upon receipt of original application, reviewed by Broward County Eligibility Team for:Upon receipt of original application, reviewed by Broward County Eligibility Team for: –Completeness –Income level –Closest center –Medicaid eligibility –Distance to bus stop/how many buses Conditional eligibility generally 1 yearConditional eligibility generally 1 year 52 Dialysis Centers – Approximately 150 trips daily52 Dialysis Centers – Approximately 150 trips daily

11. TD Eligibility - Nutrition Upon receipt of original application, reviewed by Broward County Eligibility Team for:Upon receipt of original application, reviewed by Broward County Eligibility Team for: –Completeness –Income level –Closest center –Distance to bus stop / how many buses Conditional eligibility generally 1 yearConditional eligibility generally 1 year 36 Broward Meals on Wheels Nutrition Sites- Approximately 175 trips daily36 Broward Meals on Wheels Nutrition Sites- Approximately 175 trips daily

12. Fares One-way fare per trip is $3.50One-way fare per trip is $3.50 Fare paid to driver - requires exact changeFare paid to driver - requires exact change Exempt trips - NutritionExempt trips - Nutrition

13. Letter sent to new client to explain approval and the reservation process

14. Partnerships & Collaborative Efforts ADRC – Aging & Disability Resource CenterADRC – Aging & Disability Resource Center Broward County Community PartnershipsBroward County Community Partnerships Broward Homeless Initiative PartnershipBroward Homeless Initiative Partnership Broward Elderly & Veterans AffairsBroward Elderly & Veterans Affairs Lighthouse of BrowardLighthouse of Broward Broward Meals on WheelsBroward Meals on Wheels Center for Independent LivingCenter for Independent Living American Cancer SocietyAmerican Cancer Society APD - Agency for Persons with DisabilitiesAPD - Agency for Persons with Disabilities Victory Living & Schott CommunitiesVictory Living & Schott Communities

15. Travel Training A free program designed to help clients use the fixed-route bus service, affording accessibility and defraying costs of the paratransit systemA free program designed to help clients use the fixed-route bus service, affording accessibility and defraying costs of the paratransit system Personal and group training provided by a professional instructor (Wendy Novack), on how to navigate the fixed- route systemPersonal and group training provided by a professional instructor (Wendy Novack), on how to navigate the fixed- route system Seniors and disabled, ages 13 - ? (96!)Seniors and disabled, ages 13 - ? (96!) Request training by calling 954-357-7705Request training by calling 954-357-7705

16. TD – Bus Pass Program Free monthly bus passes to those completing the Travel Training ProgramFree monthly bus passes to those completing the Travel Training Program Free monthly bus passes to eligible ADA & TD clients upon requestFree monthly bus passes to eligible ADA & TD clients upon request Approximately 250 passes sent out each monthApproximately 250 passes sent out each month $29 monthly pass vs. $23 per trip on a paratransit vehicle$29 monthly pass vs. $23 per trip on a paratransit vehicle

17. Contact Information www.broward.org/bct Patrick E. Cavanaugh, M.S. Community Transit Officer Broward County Paratransit Services 954-357-8494 Office 954-357-8345 Fax pcavanaugh@broward.org

18. Thank you … For your time and attention! Enjoy the conference!