Jon Mark Bolthouse Technology Projects Manager

Since last we spoke…  2,517 support tickets addressed Over 10 a day!  Over 12,000 miles driven to member libraries  300+ PCs newly installed, replaced, or repurposed  User-driven access to Overdrive now available  6+ Libraries now in the Partnership Program

Since last we spoke…  Zoho Creator for SLP 16 participating Libraries (45% increase from last year) Over 9,000 registered users (25% increase) Highly customized interface developed for each participating library “I only wish we had offered to be one of your test libraries a couple summers ago. Zoho is great!” “ZOHA is the greatest, bestest, most fantastic thing ever invented!!!!!!!!!!!!!!!!!!!!!”

The 2012 Future Directions  Windows 7  Network Convergence and Bandwidth increase  Enterprise Wireless  Enhanced Gadget Support

Windows 7  Server Work: Servers Virtualized All servers upgraded to Server 2008 R2 New Support tools tested and in place  Staff and Patron Images Staff Image in production at 3 libraries +HQ ○ All new Staff PCs will receive Windows 7 Patron image almost ready ○ Security is primary concern ○ New tools needed for Windows 7

Why Windows 7?  Software rapidly becoming obsolete IE 9…10…11 Firefox: Matter of when, not if Skydrive, etc…  New SCLS Tools work with Windows 7  Windows 8!  Deadline is April of 2014 No More support from Microsoft  See Technology News Blog for more info

Bandwidth Update  SCLS Work complete New equipment installed MUFN Fiber connected WiscNet work completed  28 libraries receiving bandwidth increase on BadgerNet Line  TEACH approved bandwidth increase for only top 50% of libraries  Work continues throughout the summer

VPN solution  Badgernet Substitute Utilize private ISP for network connection over Virtual Private Network (VPN)  New Core Router can handle traffic  Currently undergoing lab testing  Will be used at libraries where Badgernet is not a viable bandwidth solution  Identifying Third-Party ISPs as partners

Network Convergence  16 Libraries completely converged  Work continues throughout summer and fall  Process: On-site assessment Bandwidth assessment Cabling (if necessary) Re-imaging of PCs  More details on Technology News Blog!

Enterprise Wireless  One year into the process….  32 libraries now on EW  Over 99.8% uptime  Moving forward… EW will be W W will be LW (Legacy Wireless)  Watch the TC agenda/minutes for more info

Enhanced Gadget Support  Extremely popular  Only one day all year when 2 or more Gadget packages not checked out!  Two E-book Kits now available  Wide variety of models now available Kindle Fire Kindle Touch Nook Touch Etc….

Future Directions…

Future Directions: Tech Staff and Support  Dan = Systems Administrator/Innovator  Greg= Koha Reports project Leader  Helpdesk and PC support ALL support calls to Helpdesk—both LINK and nonLINK New support tools for non-SCLS network PCs All installs (ordering, imaging, installing) done by one sub-team

Future Directions: Software  Ninite Software upgrade tool “Instant” updates of over 200 products  WSUS server “Instant” Microsoft Updates  Antivirus Looking at other solutions for 2013  Office 2010 All new staff PCs receive 2010 (with Win 7) Roll-out to all PCs later in the year

Future Directions: Software Center  New product from Microsoft  Suite of software YOU can install at will! iTunes Adobe Digital Editions Snag-It Chrome  Roll-out by end of 2012 on Windows 7 Staff PCs

Future Directions: Drupal  A new Solution for Websites with many features: Calendars Event Listings RSS Feeds Photo galleries  3 websites now converted  Plan moving forward: Conversion of 40+ sites to Drupal ○ Conversion over redesign Training of staff Many new features will be instantly available Major redesigns after Drupal conversion

Questions? Comments?