Steve Boston Convergence Engineer Best of Breed Unified Communications Virtual Platform Solutions for GCAAU Steve Boston Convergence Engineer

Agenda Business User Communications Unified Communications Midsize Business Template

Unified Communications Leads to Improved Business Outcomes Customers Simplification Availability Responsiveness Collaboration Work Flow Decision Making Social Network Unified Communications Productivity Speed & Execution Effectiveness & Efficiency Content and Context Cost Collaborative & Mobile Expenses Customer control & retention Opportunity costs

What are your current challenges? Reduce the IT Budget Remain competitive Prepare for the future Mergers and acquisitions, downsizing

Business and Operations Continuity Business continuity planning is driving Unified Communications as a “contingency” solution Business Continuity Planning Should be integral part of Continuity Planning Uninterrupted operations in crisis or planned event Capabilities are in place before you need them Employees have full access to their office communications and information at alternate location Includes all employees essential personnel , remote Small Office Home Office (SOHO) teleworkers On the go mobility workers F I R E F L O O D Severe Weather Earthquake Tornado

Unified Communications Enables the Effective “Anywhere” Worker Access to Office Communications Capabilities Employees have access to all features and functionality as their co-workers and more Client or Browser-based Access Employees have an option to connect using client-based software or a browser from their home computer One Number Access Employees’ in-bound calls will ring simultaneously on their office phone and up to four wireline and mobile phones Presence/Instant Messaging/E-mail Employees know who is available at any given time and how to reach them Broadband or Dial-up Support Employees can connect over broadband or dial-up while using home line or cellular for voice VPN Remote Telephone Employees can have an Avaya IP telephone in their home Mobility Employees can access their office communications through most mobile devices Unified Communications Enables the Effective “Anywhere” Worker

Intelligent access in various settings Desktop Voice, Video, IM, Presence Web Collaboration MS Outlook, Lotus Notes MS Communicator, Sametime WiFi Dual-mode Mobile “One Number” Speech Access Conferencing Home/ Remote Office Desk Worker Campus Roamer Road Warrior Teleworker

Business User Communications Adaptable For different users, needs, industries Simple to use and deploy Contextual How and where you work Analytics and intelligent assistance Business process integration Multimodal Speech, mobile devices, PCs, phones Video, Web 2.0, collaboration, kiosks Open Multivendor integration, no lock-in Industry standards 8

Avaya Multi-Vendor Best of Breed UC Solutions Award Winning #1 IP Telephony, Presence Instant Messaging, Presence Unified Messaging Unified Communications Email & PIM Audio, Video, Web Conferencing Mobility Web Conference Speech Access

Standard or Enterprise Edition Avaya UC All Inclusive Avaya one-X Portal® Standard or Enterprise Edition System Manager Session Manager Application Enablement Presence Communication Manager Avaya Aura™ Avaya one-X® Communicator Available Optional Video Microsoft OCS IBM® Lotus® Sametime VPNremote Avaya one-X® Mobile Extension to Cellular Avaya one-X® Speech Included with Modular Messaging

Enhanced Collaborative Communications Avaya Telephony & Microsoft Office Communicator Quicker, more intelligent access to colleagues / greater efficiency Status info (presence) Multiple modes of contact (IM, voice, email) Tag contacts Avaya enabled telephony in OC Click to Call in OC, SmartTags Escalate IM to call Phone & OC stay in synch Presence is shared Call Control - Hold, Transfer, etc. Optional Avaya feature tab with Avaya one-X® Communicator

Ubiquitous Telephony Presence* Microsoft Office Communicator Office Cell Phone: Extension to Cellular / Avaya one-X Mobile Mobile one-X Portal Teleworker/ Remote one-X Communicator one-X Communicator one-X Portal one-X Deskphone (SIP or H.323) TDM / Analog IP Softphone Any Phone VPN Remote IP Softphone * Provided the user is logged into Microsoft Office Communicator

OCS Presence in Avaya one-X Avaya one-X® Communicator Avaya one-X® Portal Aggregated presence: Telephony + OCS today; more in future OCS presence: Available Busy Off Line

Office Worker or Call Control Call Control Call Control Call Control Desk Phone Desk Phone Optional Optional Enterprise Mobility User Call Control Call Control Call Control Call Control LAN or WAN Voice Voice My Desk Visiting Desk Maintain enterprise identity/presence for all inbound/outbound calls Optimum voice quality & call control

Teleworker/Remote Worker VPN Phone PC Any Phone Optional VoIP via PBX VoIP via PBX Call Control Call Control Call Control Call Control Voice Virtual Office Remote Worker Hotel / Internet Only Teleworker Maintain enterprise identity/presence for all inbound/outbound calls Optimum voice quality & call control

Mobility Solutions for Remote Workers Enterprise communications in the palm of your hand Avaya one-X® Mobile Visual Voice Mail, Call Logs, Call Routing, Dial through PBX Single-Number, Single-Identity, Single-Voice Mail, Single-Telephony Presence UC version supported on Windows Mobile 5 or 6, RIM, Palm, J2ME, iPhone Telephony version supported on Windows Mobile 5 or 6, Symbian Microsoft Office Communicator Mobile Enterprise IM/Presence Supported on Windows Mobile 5 or 6, Nokia S40, Motorola Razr Avaya one-X® Mobile Microsoft Office Communicator Mobile Device Level Unification split screen for illustration purposes only Easier to reach and connect with colleagues One number access Lower cell phone bills

Avaya one-X® Speech Personal Assistant eyes-free / hands-free / speaker independent iterate between applications session based concatenated speech personal assistant that learns “Make a call” …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call! “Schedule a reminder” …and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments! “When am I free today?” …keep track of your time wherever you are! “Send a message” …to a contact, to a voicemail mailbox or somebody within your corporate directory. “Read my messages” …voicemail and/or email. Filter by status or by sender. You can reply, forward, delete, … “Follow Me!” …and have all your calls flexibly forwarded to you wherever you are.

Simplified, Efficient Messaging Avaya Modular Messaging & Microsoft Exchange Email, voice mail, fax accessible simultaneously Flexible access enhances productivity via touch-tone based menu via Outlook via browser via speech Notification options support faster responses to customers & colleagues MWI, Call Me, Find Me, Notify Me (Automatic & Caller Requested) Message store options to meet enterprise needs Exchange Separate store for voice

Effective Group Collaboration: Avaya Meeting Exchange integrated to Outlook Meeting Efficiency Schedule Conferences in Outlook with access to key information & features Click-to-Join

Unified Conferencing Microsoft Live Meeting integrated with Meeting Exchange Live Meeting from Service Provider Live Meeting from OCS Integrated audio controls in participant roster: Mute individuals Mute All Lock Conference Hang up participants Add new participants Dial out to add new participants Click to join Live Meeting from Outlook invitation

Avaya Aura™ for Midsize Enterprises with System Platform technology Making Communications Simpler and More Cost Effective for Enterprises of All Sizes Avaya Aura™ for Midsize Enterprises with System Platform technology © 2009 Avaya Inc. All rights reserved. 21 21

Evolving Avaya Core Architecture Avaya Aura™ includes: Communication Manager Application Enablement Presence System Manager Enterprise Standard Branch Session Manager System Platform technology

Avaya Aura Solution™ for Midsize Enterprises How It Works… from… Communication Manager / CM Messaging to… Midsize Enterprise Solution with Avaya Aura™ System Platform technology SIP Enablement Services S8800 Application Enablement Services Up to 2400 users, 250 locations Integrated install, backup, upgrades High Availability backup server Secure remote monitoring Utilities Server (DHCP, HTTPS) Media Gateways SUPERVISOR Simple to add further applications on separate servers + Survivable Servers (for each app) UC all Inclusive Contact Center Express + Embedded Survivable Servers Meeting Exchange 3rd Party Applications Modular Messaging 23

Avaya Aura™ Midsize Business Template 5.2 Network Diagram Overview Other Applications: One-X Portal, MM, etc. Analog phones, Modems, FAX PSTN JTAPI, Web services, … Web console H.323 SIP T1/E1 Analog Optional : H.248 media gateway to support Analog and TDM SIP SIP HTTPs S8800 System Platform software Midsize Business Template Network Switch Private network connection WAN Optional: S8800 High Availability standby server Same apps as Main server Gxxx/S83xx CM 5.2 LSP with gateway Gxxx/S83xx CM 5.2 LSP with gateway Optional: Gxxx/LSP: Not on System Platform (250 gateways)

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