IT Organizational Chart Moçambique Leaf Tobacco

Organizing Around a Complete Team To help in this process, at MLT we adopted a complete team-based IT department organizational structure derived from common practices.  The Head of Information Technology's position is key at MLT to ensure that IT, telecom and web infrastructure and attendant networks are running smoothly and for the business to operate effectively. The incumbent is responsible to link with business unit heads, managers, other functional heads and the IT team to facilitate seamless information processing and sharing within and outside (when needed) the organization, involved with analysing and reworking existing business processes, with identifying and developing the capability to use new tools, with reshaping the enterprise's physical infrastructure and network access, and with identifying and exploiting the enterprise's knowledge resources using his portfolio of management skills as a way to align the company's information technology strategy and spending with the overall business objectives.  The Application Development Manager’s role is to plan, coordinate, and supervise all activities related to the design, development, and implementation of organizational information systems and software applications. The Application Development Manager is also responsible for maintaining, supporting, and upgrading existing systems and applications to strategically design and implement BI software and systems, including integration with databases and data warehouses. He is also responsible for ensuring high levels of BI availability through support functions and in-depth testing. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices to guide his/her development team on issues related to the design, development, and deployment of mission-critical information and software systems.  The (Factory + Agronomy) IT Operations Manager’s role is to supervise and ensure the efficient operation of the company’s network, client servers, databases, and equipment. This includes managing the IT staff responsible for monitoring and diagnosing network and hardware problems. The Operations Manager will also work closely with the IT executive staff and decision makers in other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.  The Security and Network Administrator’s role is to manage day-to-day operations of the in-place security solutions while the second is the identification, investigation and resolution of security breaches detected by those systems. Secondary tasks may include involvement in the implementation of new security solutions, participation in the creation and or maintenance of policies, standards, baselines, guidelines and procedures as well as conducting vulnerability audits and assessments. This administrator is also expected to be fully aware of the enterprise’s security goals as established by its stated policies, procedures and guidelines and to actively work towards upholding those goals and to ensure the stability and integrity of in-house voice, data, video, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, he will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion.  Help Desk Administrator’s role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions. The Help Desk Manager is also responsible for planning, designing, and analyzing the organization’s service desk according to best practices, while ensuring high levels of customer service quality and availability. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. The Help Desk Manager is also responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans. The Help Desk Manager will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.

MLT DITD - a Complete Team  Systems and Applications Administrator The SysApp Administrator’s role is to supervise and maintain the organization’s repository of software applications through best practices and the appropriate reporting for compatibilities and improvements of all software in use. The incumbent is also responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for business operations and researching new ways that can improve current processes. The incumbent is also responsible for generating and compiling reports based on findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of mission-critical information and software systems in order to maximize the benefit of IT systems investments.  Database Administrator The Data Management Administrator’s role is to direct, evaluate, review, and manage all database resources (STS, Wintouch, BI, Sage etc.) and services (SharePoint, Accsys, OPManager etc.) across the organization while ensuring high levels of data quality. This individual is also responsible for developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software including integration within databases and data warehouses. This includes selecting, blueprinting, gathering requirements, designing, and rolling out solutions to end users. Where required, the Database Admin will design, install, monitor, maintain, and performance-tune production databases.  The Security and Network Analyst his tasks may include involvement in the implementation of new security solutions, participation in the creation and or maintenance of policies, standards, baselines, guidelines and procedures as well as conducting vulnerability audits and assessments. This analyst is also expected to be fully aware of the enterprise’s security goals as established by its stated policies, and to actively work towards upholding those goals and to ensure the stability and integrity of in-house voice, data, video, and wireless network services. He will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion.  Client/Server Analyst The incumbent’s role is to manage and tune in-house computer software systems and network connections to ensure high levels of availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.  Help Desk Technician – SW + HW The Hardware and Software Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.  Help Desk Trainee The Trainee Help Desk Technician’s role is to learn and assist in all aspects of proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

MLTc IT Organizational Chart – Factory detailed

MLTc IT Organizational Chart – Agronomy detailed

MLTc Agro + Tete 38 STS databases 31 buying centers 17 - North areas 12 - Tete areas 1 - Manica area 1 - Factory ~ 500 users BI, STS, SQL, Sage, Wintouch, Accsys, Prism, Bartender, Galactrix, SharePoint, Office, Windows, , Lync, BES, VMware, Veeam, PIX, Riverbed, Bluecoat, Cisco PBX-WiFi- Switches, OPManager, ServiceDesk, Electronic Signature, Electronic Data Capture.  Over 24 key applications