PBX: Integrate or Replace Adam Gent UK UC User Group

Agenda New Lync Telephony Features Understanding the Telephony Estate PBX Integration and Replacement Options

New Telephony Features in Lync Infrastructure Survivable Branch Appliance Call Admission Control Media Bypass Voice Features Call Park Improved Dial-in Conferencing Improvements to Response Groups

Understanding the Telephony Estate Telephony features used: Group Pick Up Call Park Shared Lines Multiple Lines IVRs Call Centres

How do these requirements translate to Lync? Telephony features: Group Pick Up = Team Ring Call Park = Call Park Shared Lines = Team Ring or Hunt Groups Multiple Lines = Hunt Groups or Private Line IVR = 3 rd Party or Custom Development Simple IVRs may be possible through Response Groups Call Centres = 3 rd Party Simple Call Centres may be possible through Response Groups

Integrate or Replace? For the majority of organisations some form of integration will be required: To allow call routing for the migration To allow the organisation to continue to use Call Centres, IVRs etc on the current PBX For features required which are not available in Lync Where the PBX needs to be maintained for functionality such as Call Centres: Migrate all the possible users to Lync PBX users can still use Lync functionality such as Dial-in Conferencing

Telephony Options at a Glance

Resources UC User Group to be added to mailing Next Hop UK TechNet Blog UK Lync TechNet Site Technical Library Lync Development Lync Trial Download