Health in Health and Safety Has your organisation got this covered? Jo Kitney Kitney Occupational Health and Safety www.kitney.com © Kitney Pty Ltd 2013

Health in Health and Safety 4 Key Questions What is ‘health’ in health and safety? Why is health (and safety) important? How can ‘health’ be managed? Has your organisation got it covered? www.kitney.com © Kitney Pty Ltd 2013

1. What is ‘Health’ in Health & Safety? www.kitney.com © Kitney Pty Ltd 2013

Health and Safety 1. What is ‘Health’ in Health and Safety? Safety This presentation is really close to my personal and professional roots and before starting the presentation I thought I’d share my own real life case study with you ... I’ve been working in health and safety for the past 20 years and came into health and safety from a health background - I trained as a nurse in the UK in the early 1990’s and an injury at work made me take step back from looking after patients to preventing ill health and injury in the first place. I injured myself in an accident waiting to happen, transferring a patient we were resuscitating to an intensive care unit when a large oxygen cylinder fell out of a broken cylinder trolley in a lift lobby. Back in the early 90’s smoking was allowed in the lift lobby areas and I can still recall the image passing in my mind of the lobby going up in flames if the end of the oxygen cylinder end came off near the cigarettes. Still holding the patients face mask, I reached out, twisted and grabbed the cylinder and badly pulled my neck and back. Looking back – I can’t even remember the incident being reported, I had no after care and an unsympathetic GP. I looked into health and safety and have had a 20 year journey from nursing to OHN to WHS across a wide range of industries and organisations. And 20 years on I have the absolute conviction that workers should be able to come into work, be safe (ideally happy and healthy) and go home without injury or ill health. Pleased to be here and I hope that you’ll be able to take away from my presentation some things that you’ll be able to use in your workplaces. This presentation fits very well with other presentations you will hear today and for the next 40 minutes we’ll look at how we manage health at work with a focus on health care. But before we do this, we first need to understand what ‘managing health at work’ means ... It’s well known that ‘health’ means different things for different people and that there are many different types of workplaces. www.kitney.com © Kitney Pty Ltd 2013

Health Health at Work Effects of health on work Wellness and well-being Capabilities and fitness for work Effects of work on health Health hazards Effects of health on work This presentation is really close to my personal and professional roots and before starting the presentation I thought I’d share my own real life case study with you ... I’ve been working in health and safety for the past 20 years and came into health and safety from a health background - I trained as a nurse in the UK in the early 1990’s and an injury at work made me take step back from looking after patients to preventing ill health and injury in the first place. I injured myself in an accident waiting to happen, transferring a patient we were resuscitating to an intensive care unit when a large oxygen cylinder fell out of a broken cylinder trolley in a lift lobby. Back in the early 90’s smoking was allowed in the lift lobby areas and I can still recall the image passing in my mind of the lobby going up in flames if the end of the oxygen cylinder end came off near the cigarettes. Still holding the patients face mask, I reached out, twisted and grabbed the cylinder and badly pulled my neck and back. Looking back – I can’t even remember the incident being reported, I had no after care and an unsympathetic GP. I looked into health and safety and have had a 20 year journey from nursing to OHN to WHS across a wide range of industries and organisations. And 20 years on I have the absolute conviction that workers should be able to come into work, be safe (ideally happy and healthy) and go home without injury or ill health. Pleased to be here and I hope that you’ll be able to take away from my presentation some things that you’ll be able to use in your workplaces. This presentation fits very well with other presentations you will hear today and for the next 40 minutes we’ll look at how we manage health at work with a focus on health care. But before we do this, we first need to understand what ‘managing health at work’ means ... It’s well known that ‘health’ means different things for different people and that there are many different types of workplaces. www.kitney.com © Kitney Pty Ltd 2013

Health is about People www.kitney.com © Kitney Pty Ltd 2013

The 4 P’s People Plant Premises Process © Kitney Pty Ltd 2013 www.kitney.com © Kitney Pty Ltd 2013

Work and People Effects of work on people Effects of people on work Lifestyle Knowledge Fitness & capability Relationships Environment Plant & tasks This presentation is really close to my personal and professional roots and before starting the presentation I thought I’d share my own real life case study with you ... I’ve been working in health and safety for the past 20 years and came into health and safety from a health background - I trained as a nurse in the UK in the early 1990’s and an injury at work made me take step back from looking after patients to preventing ill health and injury in the first place. I injured myself in an accident waiting to happen, transferring a patient we were resuscitating to an intensive care unit when a large oxygen cylinder fell out of a broken cylinder trolley in a lift lobby. Back in the early 90’s smoking was allowed in the lift lobby areas and I can still recall the image passing in my mind of the lobby going up in flames if the end of the oxygen cylinder end came off near the cigarettes. Still holding the patients face mask, I reached out, twisted and grabbed the cylinder and badly pulled my neck and back. Looking back – I can’t even remember the incident being reported, I had no after care and an unsympathetic GP. I looked into health and safety and have had a 20 year journey from nursing to OHN to WHS across a wide range of industries and organisations. And 20 years on I have the absolute conviction that workers should be able to come into work, be safe (ideally happy and healthy) and go home without injury or ill health. Pleased to be here and I hope that you’ll be able to take away from my presentation some things that you’ll be able to use in your workplaces. This presentation fits very well with other presentations you will hear today and for the next 40 minutes we’ll look at how we manage health at work with a focus on health care. But before we do this, we first need to understand what ‘managing health at work’ means ... It’s well known that ‘health’ means different things for different people and that there are many different types of workplaces. www.kitney.com © Kitney Pty Ltd 2013

Cause and Effect HEALTH HAZARD CONSIDERATIONS Physical Radiation, noise, vibration, flying, heat, lasers, cold, shifts Chemical Hazardous substances, isocyanates, grease, bleaches, asbestos, lead Biological Hepatitis, HIV, tetanus, Hendra virus, pandemic influenza, Q Fever, zoonoses Environ-ment Humidity, substances, wellness/well-being Ergonomic Manual handling, repetition, confined space, computer use, poor posture, repetitive movements Mental Work/home life imbalance, bullying, over/under work, ‘stress’, fatigue, harassment, isolation HEALTH / LIFESTYLE CONSIDERATIONS Alcohol/ drug misuse Errors, mistakes, accidents, poor performance Musculo-skeletal Manual handling capability, ergonomics, posture Mental health Decision making, relationships, performance, concentration Cardiac conditions Physical tasks, work pressures, capability Skin condition Infection risks, aggravation of condition Diabetes Shift work, lone/remote working Epilepsy Driving or operating machinery Lung conditions Capability, compounding exposure, susceptibility Pregnancy / new mother Ergonomics, infection risks, capability, hazardous substances This slide here looks at managing health hazards and employee health It shows the link between different hazards in the workplace and how health can be affected, some examples very specific to health care .... Radiation, hepatitis, manual handling, work life balance, noise. It also shows how an employees health can impact on their fitness for work – to make themselves more vulnerable or risks to others. A pre existing back injury will make someone more susceptible to injury, angina for physical tasks such as portering, eczema for increased risks of infection. Managing health at work need always to consider both sides of the coin and manage the risks – particularly for higher risk industries such as health care. oma, the world's top-ranked restaurant, has offered to reimburse dozens of diners who suffered food poisoning. Denmark's two-Michelin-star Noma restaurant said on Saturday that tests had shown the poisoning was caused by the stomach bug norovirus, which was brought in by a staff member. Sixty-three customers fell ill over five days, health officials said on Friday. Noma said customers could choose between a refund or a free meal, if they dared to return. A menu at Noma costs 1,500 kroner ($A250). Drinks are extra. The restaurant has been ranked No. 1 in the world by Restaurant magazine for the past three years. Inspectors from the Danish food ministry criticised the restaurant for not alerting authorities quickly enough and for failing to take adequate action after the worker fell ill. Noma blamed a delay in disinfecting the restaurant's kitchen on internal communication problems. Even when members of two separate dining parties complained by email, and one employee reported being ill after handling food, no measures were taken the next day. www.kitney.com © Kitney Pty Ltd 2013

Work on Health Effects of work on people Effects of people on work Incident or exposure Relationships Environment Plant & tasks Effects of people on work Lifestyle Knowledge Fitness & capability This presentation is really close to my personal and professional roots and before starting the presentation I thought I’d share my own real life case study with you ... I’ve been working in health and safety for the past 20 years and came into health and safety from a health background - I trained as a nurse in the UK in the early 1990’s and an injury at work made me take step back from looking after patients to preventing ill health and injury in the first place. I injured myself in an accident waiting to happen, transferring a patient we were resuscitating to an intensive care unit when a large oxygen cylinder fell out of a broken cylinder trolley in a lift lobby. Back in the early 90’s smoking was allowed in the lift lobby areas and I can still recall the image passing in my mind of the lobby going up in flames if the end of the oxygen cylinder end came off near the cigarettes. Still holding the patients face mask, I reached out, twisted and grabbed the cylinder and badly pulled my neck and back. Looking back – I can’t even remember the incident being reported, I had no after care and an unsympathetic GP. I looked into health and safety and have had a 20 year journey from nursing to OHN to WHS across a wide range of industries and organisations. And 20 years on I have the absolute conviction that workers should be able to come into work, be safe (ideally happy and healthy) and go home without injury or ill health. Pleased to be here and I hope that you’ll be able to take away from my presentation some things that you’ll be able to use in your workplaces. This presentation fits very well with other presentations you will hear today and for the next 40 minutes we’ll look at how we manage health at work with a focus on health care. But before we do this, we first need to understand what ‘managing health at work’ means ... It’s well known that ‘health’ means different things for different people and that there are many different types of workplaces. www.kitney.com © Kitney Pty Ltd 2013

Health on Work Effects of work on people Effects of people on work Relationships Environment Equipment & tasks Effects of people on work Ill health or injury Lifestyle Knowledge Fitness & capability This presentation is really close to my personal and professional roots and before starting the presentation I thought I’d share my own real life case study with you ... I’ve been working in health and safety for the past 20 years and came into health and safety from a health background - I trained as a nurse in the UK in the early 1990’s and an injury at work made me take step back from looking after patients to preventing ill health and injury in the first place. I injured myself in an accident waiting to happen, transferring a patient we were resuscitating to an intensive care unit when a large oxygen cylinder fell out of a broken cylinder trolley in a lift lobby. Back in the early 90’s smoking was allowed in the lift lobby areas and I can still recall the image passing in my mind of the lobby going up in flames if the end of the oxygen cylinder end came off near the cigarettes. Still holding the patients face mask, I reached out, twisted and grabbed the cylinder and badly pulled my neck and back. Looking back – I can’t even remember the incident being reported, I had no after care and an unsympathetic GP. I looked into health and safety and have had a 20 year journey from nursing to OHN to WHS across a wide range of industries and organisations. And 20 years on I have the absolute conviction that workers should be able to come into work, be safe (ideally happy and healthy) and go home without injury or ill health. Pleased to be here and I hope that you’ll be able to take away from my presentation some things that you’ll be able to use in your workplaces. This presentation fits very well with other presentations you will hear today and for the next 40 minutes we’ll look at how we manage health at work with a focus on health care. But before we do this, we first need to understand what ‘managing health at work’ means ... It’s well known that ‘health’ means different things for different people and that there are many different types of workplaces. www.kitney.com © Kitney Pty Ltd 2013

Managing Work and People Effects of work on people Effects of people on work Risk Management Lifestyle Knowledge Fitness & capability Relationships Environment Equipment & tasks This presentation is really close to my personal and professional roots and before starting the presentation I thought I’d share my own real life case study with you ... I’ve been working in health and safety for the past 20 years and came into health and safety from a health background - I trained as a nurse in the UK in the early 1990’s and an injury at work made me take step back from looking after patients to preventing ill health and injury in the first place. I injured myself in an accident waiting to happen, transferring a patient we were resuscitating to an intensive care unit when a large oxygen cylinder fell out of a broken cylinder trolley in a lift lobby. Back in the early 90’s smoking was allowed in the lift lobby areas and I can still recall the image passing in my mind of the lobby going up in flames if the end of the oxygen cylinder end came off near the cigarettes. Still holding the patients face mask, I reached out, twisted and grabbed the cylinder and badly pulled my neck and back. Looking back – I can’t even remember the incident being reported, I had no after care and an unsympathetic GP. I looked into health and safety and have had a 20 year journey from nursing to OHN to WHS across a wide range of industries and organisations. And 20 years on I have the absolute conviction that workers should be able to come into work, be safe (ideally happy and healthy) and go home without injury or ill health. Pleased to be here and I hope that you’ll be able to take away from my presentation some things that you’ll be able to use in your workplaces. This presentation fits very well with other presentations you will hear today and for the next 40 minutes we’ll look at how we manage health at work with a focus on health care. But before we do this, we first need to understand what ‘managing health at work’ means ... It’s well known that ‘health’ means different things for different people and that there are many different types of workplaces. www.kitney.com © Kitney Pty Ltd 2013

2. Why is Health (and Safety) Important? www.kitney.com © Kitney Pty Ltd 2013

Reasons for Health (and Safety) Protect against injury and ill health Prevent accidents and incidents Meet legal obligations But what about beyond the obvious? www.kitney.com © Kitney Pty Ltd 2013

Other Reasons for Health (and Safety) Meet business goals / profitability / cash flow management Workload planning, costing and coordination Responding to changing demands Prevent lost time / overrun of work Prevent impact on workers and others Protect reputation Make work a positive experience Add value www.kitney.com © Kitney Pty Ltd 2013

Links WHS and Ill Health/Injury Prevention & Management WHS Act WHS Regulation Codes of Practice Standards Ill Health & Injury Workers Compensation & Rehabilitation Act Sick Leave So – onto our first main slide How does WHS link to WC? This slide here looks at the practical and the legislative link between the two. Over to the right we have WHS legislation and management, aimed at managing hazards and preventing ill health and injury. It tends to the case that where WHS fails – it can result in injury or ill health (or even fatality) – these can leave to claims for compensation or workers may choose to take sick leave. Compensation claims maybe for workers compensation or public liability (particularly where the public enter, hospitals are a good example of this). Going back in the other direction, when dealing with a WC claim, ill health or injury for workers who are returning to work or being managed in the workplace, this can have WHS implications – they will have individual health needs that must be managed to prevent further injury to themselves Or indeed impacting on others through the job they do. www.kitney.com © Kitney Pty Ltd 2013

Workers Health / Ill Health Spectrum Detect & Intervene Work Health & Safety Ill Health and Injury I would like you to think for a moment about the line between WHS and ill health or injury. When someone joins the workforce, they expect to come in and do their job. In return, they get paid, may be given career opportunities, training – and should go home each day to their personal and family lives. We know that there are many factors that can influence health (at home and at work) – in this presentation we are just thinking about work. In employment or the process of working, a worker may be exposed to hazards that can impact on health and most of the time there are opportunities to pick up on symptoms and signs that someone is starting to ill health or injury – a twinge in the back from sitting in a poor position or manual handling, a cough if exposed to chemicals, a loss of sensation or blood supply in the fingers HAV We have opportunities to pick up on these things early on – before they become an issue and deal with them before they become a WC claim. If you took a moment to think – could predict what hazards will result in WC claims in your organisation – or look at what WC claims you are getting and manage these hazards ( focused program of prevention). Prevent & Manage Treat www.kitney.com © Kitney Pty Ltd 2013

Important But Not Easy ‘The distinction between disease and ill health arising from the workplace and that arising from other causes is increasingly difficult to define – because many common illnesses have several, with occupational as only one of the factors’ Health & Safety Executive (UK), 1987 Managing health at work is not without challenge and we live in a world where the classic link between hazard and health effect is blurred by other factors that can impact on health . This quote dates back to just before I started working in OH and still rings true today ........ We may not be able to manage all of the other factors impacting on health (the hobbies outside of work for example ...), but we can manage what is within the workplace -= This helps to both prevent illness / injury – as well as defend a claim with factors other than work through the actions taken and records made. www.kitney.com © Kitney Pty Ltd 2013

3. How can ‘Health’ be Managed? www.kitney.com © Kitney Pty Ltd 2013

Managing Work and People Effects of work on people Risk Management Relationships Environment Equipment & tasks Effects of people on work Lifestyle Knowledge Fitness & capability This presentation is really close to my personal and professional roots and before starting the presentation I thought I’d share my own real life case study with you ... I’ve been working in health and safety for the past 20 years and came into health and safety from a health background - I trained as a nurse in the UK in the early 1990’s and an injury at work made me take step back from looking after patients to preventing ill health and injury in the first place. I injured myself in an accident waiting to happen, transferring a patient we were resuscitating to an intensive care unit when a large oxygen cylinder fell out of a broken cylinder trolley in a lift lobby. Back in the early 90’s smoking was allowed in the lift lobby areas and I can still recall the image passing in my mind of the lobby going up in flames if the end of the oxygen cylinder end came off near the cigarettes. Still holding the patients face mask, I reached out, twisted and grabbed the cylinder and badly pulled my neck and back. Looking back – I can’t even remember the incident being reported, I had no after care and an unsympathetic GP. I looked into health and safety and have had a 20 year journey from nursing to OHN to WHS across a wide range of industries and organisations. And 20 years on I have the absolute conviction that workers should be able to come into work, be safe (ideally happy and healthy) and go home without injury or ill health. Pleased to be here and I hope that you’ll be able to take away from my presentation some things that you’ll be able to use in your workplaces. This presentation fits very well with other presentations you will hear today and for the next 40 minutes we’ll look at how we manage health at work with a focus on health care. But before we do this, we first need to understand what ‘managing health at work’ means ... It’s well known that ‘health’ means different things for different people and that there are many different types of workplaces. www.kitney.com © Kitney Pty Ltd 2013

Health in Health and Safety 1. Before Employment Risk assessment Job capabilities Fitness for work Health surveillance 2. On Starting Work Induction & training Personal protective equipment Workplace comfort / set up 3. During Employment Safe work practices Wellness programs Monitor health & environment Injury/ill health management Adaptation of work 4. On Ceasing Work Monitor health Exit interviews 5. After Employment Record keeping On the slide here you can see the five stages that at between WHS and WC. Takes the worker from pre employment, on starting work, during employment, on ceasing work and after employment. Apply the ‘health on work’ and ‘ work on health’ along this cycle- manage health risks at work. Cover off some points now. Starting with before employment – understand work tasks/capabilities, licences that may be needed, fitness for work, need to cover these as part of the recruitment process. Blood tests, hearing tests, On starting employment – the first few days of starting work strongly influences someones beliefs and behaviours in that organisation. Doing a WHS induction, taking time to explain the importance of safe work processes and procedures, what to do if a problem will also set the scene that WHS matters. When first impressions matter – the same applies to first impressions starting work – imprint the values from the start. Don’t stop with the induction on the first day, take time to check in a day or so later – these touch points all reinforce the importance of WHS and will all positively influence behaviours in the workplace – may be the different between an incident and not During employment, this is the time to positively manage health at work, through training, risk assessments, inspections, as well as monitoring workers health. If exposed to noise – hearing tests (are defenders working ok in CSSD?), radiation dosimeters for staff exposed to x-rays, checking if any back or shoulder problems for those doing manual handling. Ask questions, detect issues early and doing something about it if things are going so well. When leaving work, a great opportunity to check in with staff before they walk out of the door for the last time. Exit interviews are a really perfect time to talk with staff and find out if they have any final issues and if health surveillance done during employment, do it again before they leave. Not legally required, but good to know health status of staff leaving. Finally – record keeping ... Statute of liability, You may need them. www.kitney.com © Kitney Pty Ltd 2013

Successful Health (and Safety) Management Balance System Behaviour Say what we do AND do what we say www.kitney.com © Kitney Pty Ltd 2013

Responsibility at all Levels Board of Directors CEO Department Section WHS Advisor RRTWC Work Area Committee www.kitney.com © Kitney Pty Ltd 2013

‘Health’ in the WHS Management System Industry standards & practice Legislation & Codes of Practice Type of business & work tasks Type of workers Culture & Commitment Business needs & goals Say what we do AND do what we say www.kitney.com © Kitney Pty Ltd 2013

AS 4801 – OH&S Management System Self-Insurance Audit Tool 4.1 General Requirements 4.2 OHS Policy 1 Health and Safety Policy 4.3 Planning 4.3.1 ID of hazards/risk assessment and control 4.3.2 Legal and other requirements 4.3.3 Objectives and targets 4.3.4 OHS management plans 2 2.1 Legal and other requirements 2.2 Objectives and targets 2.3 Health and safety management plans 4.4 Implementation 4.4.1 Structure and responsibility 4.4.2 Training and competency 4.4.3 Consultation, communication and reporting 4.4.4 Documentation 4.4.5 Document and data control 4.4.6 Hazard ID, risk assessment and control 4.4.7 Emergency preparedness 3 3.1 Resources 3.2 Responsibility & accountability 3.3 Training and competency 3.4 Consultation 3.5 Communication 3.6 Reporting 3.7 Documentation 3.8 Data control 3.9 Risk management program 3.10 Hazard ID, risk assessment and control of risks 3.11 Emergency preparedness and response 4.5 Measurement and Evaluation 4.5.1 Monitoring and measurement 4.5.2 Incident investigation, corrective and preventative action 4.5.3 Records and record management 4.5.4 OHSMS audit 4 4.1 General 4.2 Health surveillance 4.3 Incident investigation, corrective & preventive action 4.4 Records and record management 4.5 System audits 4.6 Management Review 5 www.kitney.com © Kitney Pty Ltd 2012

‘Health’ in Health & Safety WHS Management System Check ‘Health’ in the WHS Policy  Legal register references ‘health’ requirements Goals, targets, plans & KPI’s include ‘health’ ‘Health’ in WHS hazard register & risk assessments Resources (inc. OH expertise, supervision, PPE, monitoring equipment) Responsibilities & accountabilities Role descriptions (inc. capability requirements & fitness for work) Health in scheduled activities (i.e. training, inductions, maintenance, inspections, fitness for work assessment, health surveillance, environmental monitoring Incident investigations (inc. health factors) Ill health and injury management (work & non-work related) Reporting and Review (inc. goals, plans and KPI’s, lead & outcome indicators) Continuous improvement Documents and record keeping www.kitney.com © Kitney Pty Ltd 2013

4. Has your Organisation got it Covered? www.kitney.com © Kitney Pty Ltd 2013

‘Health’ in Risk Management Assess Legal obligations Business needs Claims and Stats Plan Goals, strategy Actions Schedules Resources Timelines Implement Policies & procedures Inductions & training Safe work practices PPE Monitor Inspections Health surveillance Environmental monitoring Enforce Management HR processes Report Progress Lead/Lag Indicators Improve Leadership Skills & behaviours Training Environment On this slide here you can see that I’ve added two extra boxes. Enforce and Report. A question for you all – how many of your workers follow all WHS practices required of them? Hearing protection, safe use of the compactor .. Anything as part of the job? My experience is that people may or may not do as directed and told. An extension of WHS (and before getting to workers compensation) is using HR/IR processes to deal with workers who may disregard their health and safety and that of others. WHS law is clear, workers must not adversely affect their own or others health and safety. But – how is this monitored and managed. A good WHS management system will talk with an organisation’s other processes and systems, including HR and IR for performance management. The second element added here is Reporting – this is important at all levels of the organisation. In the planning phase actions will be agreed and its important to see whether these happened and whether they were effective. This is where lead and lag indicators come in for health (and safety). Lead indicators – the things that drive safety – training, inductions, safety inspections, standard operating procedures. Lag indicators are the outcomes – the LTIFR, the WC claims, incidents. Everyone in the room here should close the loop in the cycle of management with reporting – either to help you do your job more effectively, to help managers make better management decisions and for officers of the organsiation to make sure that due diligence and the duties of the PCBU are being met. www.kitney.com © Kitney Pty Ltd 2013

Business ‘Health’ Check WHS Management System Check ‘Health’ in the WHS Policy  Legal register references ‘health’ requirements Goals, targets, plans & KPI’s include ‘health’ ‘Health’ in WHS hazard register & risk assessments Resources (inc. OH expertise, supervision, PPE, monitoring equipment) Responsibilities & accountabilities Role descriptions (inc. capability requirements & fitness for work) Health in scheduled activities (i.e. training, inductions, maintenance, inspections, fitness for work assessment, health surveillance, environmental monitoring Incident investigations (inc. health factors) Ill health and injury management (work & non-work related) Reporting and Review (inc. goals, plans and KPI’s, lead & outcome indicators) Continuous improvement Documents and record keeping www.kitney.com © Kitney Pty Ltd 2013

Health in Health and Safety 4 Key Questions What is ‘health’ in health and safety? Why is health (and safety) important? How can ‘health’ be managed? Has your organisation got it covered? www.kitney.com © Kitney Pty Ltd 2013

About Kitney OHS Kitney Occupational Health and Safety works with businesses of all shapes, sizes and industry types to ensure that health, safety and wellness are well managed, workers protected and obligations met. We work at all levels to ensure that businesses are equipped with knowledge, capabilities, resources and skills. Kitney OHS’s services include consultancy, coaching, work shops, training and resources. We are particularly skilled at due diligence, compliance and management system audits, developing strategies, goals, targets and action plans, management systems and programs. For further information on Kitney OHS please visit our website (www.kitney.com) or call us on 1300 KITNEY. www.kitney.com © Kitney Pty Ltd 2013

Health in Health and Safety Has your organisation got this covered? Jo Kitney Kitney Occupational Health and Safety www.kitney.com © Kitney Pty Ltd 2013