Coaching the At-Choice Workforce In a World of Free-Agency Leveraging Choice for Competitive Advantage

©2003. All Rights Reserved. Modern Day Evolution: Natural Selection at Work? The World of Work has evolved Expectations have changed Reporting relationships and the organization of work have not changed all that much Conventional Wisdom no longer applies Survival of the Fittest… in a New World with New Rules

©2003. All Rights Reserved. The New World: A revised Employment Contract The old rule prevails: Survival of the Fittest All other Rules have been rewritten The New Contract Environmental changes force Adaptation

©2003. All Rights Reserved. The Emergence of a new Species: the Free Agent In their purest form, Free Agents are external resources to the organization, who –Are independent contractors –Pick and choose when and where they will work –Sell knowledge and experience rather than a product –Work on a specific project, then move on –Decide who they will work with/for and negotiate their own contracts Source: Free Agency, Richard Templar

©2003. All Rights Reserved. The Impact of this new Species Masters of Survival and Adaptation Attitudes and Behaviour very different from established species Impact on the traditional organizational paradigm

©2003. All Rights Reserved. New Species meets Conventional Wisdom Traditional management approach pushes them away Breakdowns and Disconnects – developing new systems, structures and measures We are still re-engineering relationships, and how we work together

©2003. All Rights Reserved. The Emergence of a Hybrid Species The Internal Free Agent Product of generational shifts and the rewritten employment contract Demand Independence of thought and action Clear about their Expectations Suffocate in the traditional environment More inclined than ever to exercise Choice

©2003. All Rights Reserved. The Leadership Challenge: Engaging the Free Agent Choice: the new paradigm Choice creates a Paradox for Managers Gallups examination of Great Managers: The new rules of Engagement The impact of Choice on Performance

©2003. All Rights Reserved. The New Imperative: Creating a Choice Environment TM Shifting Intention Intention WordsRelationship Trust

©2003. All Rights Reserved. The Role of Choice Managers TM Shifting Intention Unconditional Commitment to supporting the individual in their Success Manager as Guide and resource provider

©2003. All Rights Reserved. The Role of Choice Managers TM Building Choice Relationships: Shifting Roles Shifting Perspectives Being a Catalyst for Evolution:

©2003. All Rights Reserved. The Role of Choice Managers TM Shared Commitment to end result (the goal) Alignment on Big Picture and Boundaries (the playing field and the rules of the game) The role of Coaching in fostering and supporting Choice

©2003. All Rights Reserved. Tapping into The Power of Choice Setting in place the Foundation of Choice: Confidence Competence Commitment Control of Self

©2003. All Rights Reserved. Tapping into The Power of Choice Engaging in the Power of Choice Process : REFRAMEREFOCUSRECOMMIT Shift: No Possibility to Possibility Emergent Choice Choice and Committed Action

©2003. All Rights Reserved. Tapping into The Power of Choice Achieving Results through Conversations that build Commitment through Choice: Distinguish perspective of present situation Uncover assumptions, limiting beliefs, judgments Support creation of new perspectives Create, validate, test new frame Uncover impact of new frame on Priorities, Goals, Measures Discovery & Exploration of new possibilities and emergent choices Select best fit and new actions required Surface possible roadblocks and resource needs Commitment to chosen course of Action Summarize the Action Plan steps Identify new learning and associated value Confirm what will be different

©2003. All Rights Reserved. The Choice Pathway Intention WordsRelationship Trust Confidence Competence Commitment Control of Self RESULTS REFRAMEREFOCUSRECOMMIT Shift: No Possibility to Possibility Emergent Choice Choice and Committed Action Self-Generated Breakthroughs New Choices and Committed Action

©2003. All Rights Reserved. Benefits of Fostering Choice and a Culture of Free Agency To Customers… To the Employee… To the Manager… To the Organization and the Bottom Line…

©2003. All Rights Reserved. Applying Choice in Your World What would motivate you to foster Choice in what you do? What shifts and steps would be required?

©2003. All Rights Reserved. Contacting Us… Jan van der Hoop Cynthia Calluori