Enterprise Business Agility Transformation What it takes to start and to scale Andrea Willemse EBA Summit Atlanta Sept 11-12, 2019

“Strong back, soft front, wild heart” (Brené Brown) About me Transformation leader focused on changing the way we work so that we are all more connected and contented at work = better business results! “Strong back, soft front, wild heart” (Brené Brown)

About RBC Founded in 1864, 155 years old Headquartered in Toronto Canada 84,000+ employees in 34 countries 16 Million customers 6.7 million digital users in Canadian Banking Continued profitable growth across 5 lines of business

What problems are we solving? Prioritization and focus Investments and effort ≠ highest value outcomes Slow to respond Execution doesn’t meet strategy Competing business priorities across silos Increasing cost base Stressed out employees who feel disengaged We need to evolve! Business Agility transformation looks to optimize the ENTIRE system for value delivery in an ever changing environment

What it takes to get started: Why, What, How Core enablement team ($) ‘MVP’ framework / approach to guide leaders Cross-functional pilot areas with executive sponsors who commit Internal team in the business to partner and learn ($) Compelling, transparent and frequent storytelling to broad audiences Agreed upon metrics for ‘early days’ results – financial results will not be present at the beginning The old ways of managing and working no longer enable us to thrive in the present WHAT Clarity on the problems you are solving and a vision for the future

Transformation enablement team roles to scale Business Agility scaling strategy – head of the COE Coaching, frameworks, principles, and practices Transformation Teams and Champions in the Business Communities of Practice – Design Thinking, Performance Management, Innovation, DevOps, etc Measurement – transformation and business results Storytelling and Communications

The journey Solve the problem of too much work Outcome-based goals Prioritization Remove system impediments Funding Stable teams Performance management Capability development Manage work so it achieves outcomes Visualize work Cross-functional teams that co-create Experiment and pivot Build leaders that support new ways of working Leadership agility and coaching Create safety for teams

When will we get there? We will get better every day; this is not an overnight change It’s not going to look like what you are used to It’s not about implementing a new process It’s about changing how we think and partner together

Role of the transformation leader Change Management is the new Management – the process is easy, culture is HARD! Delicate balance between meeting teams where they are, and pushing them into areas that will feel uncomfortable

Radiate successes! Results create momentum #GOALS! Increase Competitive Advantages Improve Time to Market Increase Productivity Continuous Value Delivery Improve Client & Employee Experience Improve Collaboration How is this different? How does it feel? What are the challenges? Fast Feedback/ Short Cycles Relentless Prioritization and Focus Continuous Planning, Continuous Improvement Co-create with clients Experiment and Learn High trust and engagement Optimized flow of work Empowerment and flexibility around the “how” to meet an outcome Leadership team has to collaborate differently Feeling uncomfortable with ambiguity and experimentation Changing mindsets and beliefs

Questions?