Career Orientation—2nd Edition Unit 6: Communicating for Career Success

Objective 1 - Purposes of Communication Social Relationships Information Knowledge Wants and needs Persuasion Problem solving

Objective 2 - Methods of Communication Braille Cellular phone E-mail Fax Sign language Telephone Video phone Voice mail Written letter

Objective 3 - Communication Factors Culture and custom Gender Physical and psychological conditions Group membership Social circumstances

How English Relates to Careers . . . Every job requires workers to understand instructions quickly and to explain problems to supervisors and other workers. Good communication is essential for most occupations, even those that require little interaction with others. WHY?

Objective 4 - Verbal and Nonverbal Methods Verbal Communication Listening Reading Speaking Writing Nonverbal Communication Appearance Body language Personal space Silence

Objective 7 – Common Barriers Not seeing individual Not listening Emotions “Closed” mind Clichés Interruptions Vocabulary Assuming Prejudice Low self-esteem, confidence Childhood teachings Unclear message Mixed messages

Objective 8 - I-Messages Thinks, feels, reacts Facts Responsibility and control Prompt positive responses Non-threatening More difficult to learn

Objective 8 - You-Messages Blame, judge, accuse Easy when upset, hurt Challenging or threatening messages Close communication channels

Objective 8 - We-Messages Problem and responsibilities Improve communication Non-Threatening Positive responses

Objective 10 - Active and Passive Active listening How can you tell? Passive listening

Objective 11 - Feedback Purposes Clarify Ensure understanding Help speaker Encourage speaker Make speaker feel good

Objective 12 - Feedback Ways Nodding Smiling Eye contact Asking Responding Repeating

Objective 13 - Improving Communication I-messages Right time Right tone, language No sarcasm, criticism Attentive Feedback Interest, empathy Patience, focus “Open” mind Asking Awareness Acceptance Repetition Understanding

Did You Know? Getting involved in extracurricular activities like FCCLA improves communication skills because of the interaction required.

Objective 16 - Levels of English Standard English Formal Examples? Informal Nonstandard English Examples?

Objective 17 - Business Letter Parts Letterhead Date line Inside address Salutation Body Complimentary close Signer’s ID line Reference initials

Objective 18 - Organizing Information Decide on purposes Decide what data Decide what order Decide how to unify

Objective 19 - Good and Poor Statements Discuss examples . . . Poor business statements Good business statements

Objective 20 - Basic Letter Styles Full-blocked Blocked Semi-blocked Indented

Objective 22 - Memo Characteristics Four-part heading No signature if group Initial to individuals Introduction, body, conclusion

Unit Review 1. What are the purposes of communication? 2. List methods of communication. 3. How could each factor affect communication? Culture and custom Gender Physical and psychological conditions Group membership Social circumstances

Unit Review cont. 4. How are verbal and nonverbal communication different? 5. What are common barriers to communication? 6. Think of a message that you might want to communicate. How could it be delivered as: a. I-message b. You-message c. We-message

Unit Review cont. 7. How are active and passive listening different? 8. What are purposes of feedback and how could you provide positive feedback? 9. List ways to improve communication. 10. When would it be acceptable to use nonstandard English?

Unit Review cont. 11. List the 8 parts of a business letter. 12. What are the four guidelines for organizing information in a letter? 13. What are the four parts in the heading of a memo? What are the three parts of the message?

Unit Review cont. Match the terms with their definition: communication feedback nonverbal verbal e-mail protocol personal space cliché colloquialism empathetic prejudice fax jargon A. seeing things from the other person’s perspective; understanding what the person is feeling and why B. relating to or consisting of words C. using forms of communication other than words

Unit Review cont. Match the terms with their definition: communication feedback nonverbal verbal e-mail protocol personal space cliché colloquialism empathetic prejudice fax jargon D. a two-way process of conveying thoughts, feelings and information in such a way that the message is received and understood by verbal and nonverbal means E. terms used and understood only by a particular group

Unit Review cont. Match the terms with their definition: communication feedback nonverbal verbal e-mail protocol personal space cliché colloquialism empathetic prejudice fax jargon F. overused expression or idea G. response to or acknowledgement of given information H. electronic mail sent via the Internet on a computer

Unit Review cont. Match the terms with their definition: communication feedback nonverbal verbal e-mail protocol personal space cliché colloquialism empathetic prejudice fax jargon I. the immediate area around you J. a method of sending a facsimile or reproduction of images or written matter by electronic means

Unit Review cont. Match the terms with their definition: communication feedback nonverbal verbal e-mail protocol personal space cliché colloquialism empathetic prejudice fax jargon K. a rigid, long-established “code” that defines the correct procedure for specific situations, often including how something is done and who does it

Unit Review cont. Match the terms with their definition: communication feedback nonverbal verbal e-mail protocol personal space cliché colloquialism empathetic prejudice fax jargon L. local or regional way or figure of speech M. irrational opinion, directed against something or someone

Career Orientation—2nd Edition Copyright 2007 Curriculum and Instructional Materials Center, Oklahoma Department of Career and Technology Education