National Case Management Week

American Case Management Association (ACMA) This slideshow was created by the American Case Management Association (ACMA) to be used by healthcare facilities to educate and celebrate Case Managers in their organizations. We included slides to input your hospital specific data, but we encourage you to make this your own and edit or add information as you see fit. It is our hope this template is used to benefit our wonderful case management professionals during National Case Management Week. National Case Management Week October 13-19, 2019

National Case Management Week October 13-19, 2019 Contents Overview What is National Case Management Week? Why should your organization recognize case managers? Ideas for recognizing staff. Individual Slides Who can you celebrate in your organization? What data supports the benefits of a supported case management division in your hospital? National Case Management Week October 13-19, 2019

National Case Management Week October 13-19, 2019 Background National Case Management Week was established to bring recognition to the field of case management to industry professionals, administration, patients, their families, and the general public. Additionally, we want to recognize individuals working within case management (YOU!!!) To say thank you and celebrate your contributions to case management, your organization, and the lives of the patients and families you help every day. National Case Management Week October 13-19, 2019

Importance of Recognition for Case Management Services The goal of NCMW is to create an opportunity for organizations, managers and teams to acknowledge the unique role of case managers (and those who support this process) in the delivery of high quality and cost-effective health care services. Recognizing case managers will result in an increased understanding of the CM role. The more people that know who you are and what you do, the more people will benefit from your role. Greater recognition for the effectiveness of case management practice will assist leadership in hospitals/health systems in assessing the quality of their structures and processes to determine if their case management programs are fully supported. Make your case! National Case Management Week October 13-19, 2019

Celebrate ACM Recognition Day Wednesday, October 16, is a day set aside to recognize those that have obtained the Accredited Case Manager (ACM) certification. Certification validates knowledge and demonstrates commitment to the profession. Shine a light on the hard work and achievement of your ACM team and help promote awareness of the certification program! National Case Management Week October 13-19, 2019

Recognition Event Suggestions Case Management Department Open House Community Resource Fair Case Management Staff Achievement Awards Ceremony Case Management In-Service Program Gifts such as Bags, Coffee Mugs, T-shirts, Name Badge Holders and other items with theme/logo - available to order https://www.jimcolemanstore.com/cmweek/ Letter to Hospital Administration (CNO/CEO) announcing National Case Management Week National Case Management Week October 13-19, 2019

Recognition Event Suggestions Hold a drawing with prizes for entries from all working in Case Management Present Certificates of Achievement for Staff Team/Group Photos to put on social media or display in departments Display Storyboard Results/Outcome Projects Offer Education Sessions, Lunch and Learn or Webinar for Case Management Services National Case Management Week October 13-19, 2019

Presentation to Your Leaders & Peers The Goal of Health Care Delivery System Case Management Case Management Core Functions Key Outcomes of Case Management National Case Management Week October 13-19, 2019

The Goal of Health Care Delivery System for Case Management National Case Management Week October 13-19, 2019

Health Care Delivery System for Case Management The goal of case management is to maintain optimal patient health status across the continuum of care in a manner that emphasizes both individual control over decisions and stewardship of resources regardless of provider. National Case Management Week October 13-19, 2019

National Case Management Week October 13-19, 2019 Our Team Roles (Describe Your Department-specific Team Roles and Metrics) National Case Management Week October 13-19, 2019

Health Care Delivery System for Case Management Case Management practice is the catalyst for a collaborative approach to care that is critical in meeting the complex clinical and psychosocial needs of patients and their families. National Case Management Week October 13-19, 2019

Our Case Management Team (Insert Your Organizational Chart to Illustrate Your Relationship with Other Departments and Services) National Case Management Week October 13-19, 2019

Case Management Core Functions National Case Management Week October 13-19, 2019

Professional Background The majority of case managers in acute care settings are nurses and social workers who often work together as a team. Vitally important in healthcare today, case managers play such an essential role in hospitals and health systems that they are almost becoming the face of care. CM professionals work across the organization teaming with physicians, physician advisors and administrators to improve care. National Case Management Week October 13-19, 2019

Common Roles of a Case Manager Clinical Assessment Care Coordination Patient Education Counseling Case Monitoring and/or Clinical Pathway Management Discharge Planning Resource Management Patient Advocacy (Can modify this list or customize to meet your specific organization’s defined roles) National Case Management Week October 13-19, 2019

National Case Management Week October 13-19, 2019 Our Case Managers (Add list of roles and areas of responsibility to specific to your organization) Pictures help put a face to the work you do! Consider adding pictures along with your roles and responsibilities. National Case Management Week October 13-19, 2019

Bridge to Interdisciplinary Team The case manager creates the appropriate connections with the health care team, insurance companies and community-based agencies to coordinate and implement a plan of care that is in keeping with the best interests of the patient and their family. (Modify description/customize to meet specific organizational role) National Case Management Week October 13-19, 2019

Integral to Key Outcomes Case Management programs have been proven to increase organizational performance in areas such as: Clinical Outcomes Patient Satisfaction Resource Utilization Financial Outcomes National Case Management Week October 13-19, 2019

Case Management Outcomes Insert examples of outcomes Insert examples of outcomes and results National Case Management Week October 13-19, 2019

American Case Management Association (ACMA) The ACMA is the first case management association specifically designed to address the needs and concerns of health care delivery system-based case managers and transitions of care professionals. ACMA offers solutions to support the collaborative practice of hospital/health system case management & transitions of care professionals. As the Case Management profession grew, additional care settings are represented in ACMA including long-term care, rehabilitation, clinics, and surgery centers. For additional information visit acmaweb.org. National Case Management Week October 13-19, 2019