1. National Recognition Week for Hospital/Health System Case Managers
October 9- 15, 2011

2. Table of Contents Outline Part I
Information on what National Case Management Week is and ideas for recognizing staff
Outline Part II
Template for educating others about case management and its importance to your hospital
Places for you to insert your hospital specific data

3. Outline – Part I American Case Management Association (ACMA)
National Case Management Recognition Week
Importance of recognition for case management services
Selecting an annual case management recognition theme for celebration
Recognition event suggestions

4. American Case Management Association (ACMA)
The ACMA is the first case management association specifically designed to address the needs and concerns of Hospital and Health System-based Case Managers
The ACMA offers solutions to support the collaborative practice of Hospital/Health System Case Management

5. Importance of Recognition for Case Management Services
The goal of this event is to create an opportunity for organizations to acknowledge the unique role of case managers (and those who support this process) in the delivery of high quality and cost effective health care services.

6. Importance of Recognition of Case Management Services
Patients will have better access to the services of a case manager once physicians and ancillary staff possess an increased understanding of the role.
Greater recognition for the effectiveness of case management practice will assist leadership in hospitals/health systems to determine whether the structures and processes needed to support their case management programs are fully in place.

7. Recognition Event Suggestions
Case Management Department Open House
Community Resource Fair
Case Management Staff Achievement Awards Ceremony
Case Management In-Service
Gifts such as Coffee Mugs, T-shirts, Name Badge Holders and other items with theme/logo - available to order
Letter to Hospital Administration Announcing Case Management Week

8. Recognition Event Suggestions
Hold a drawing with prizes
Certificates of Achievement for Staff
Group Photos
Display Storyboard Results/Outcome Projects
Offer Education Sessions on Case Management Services

9. Outline - Part II The Goal of Hospital/Health System Case Management
Case Management Core Functions
Key Outcomes of Case Management

10. The Goal of Hospital/Health System Case Management

11. Hospital/Health System Case Management
The goal of case management is to maintain optimal patient health status across the continuum of care in a manner that emphasizes both individual control over decisions and stewardship of resources.

12. Describe Your Department-specific Team and Roles

13. Hospital/Health System Case Management
Case Management practice is the catalyst for a collaborative approach to care that is critical in meeting the complex clinical and psychosocial needs of patients and their families.

14. Insert Your Organizational Chart to Illustrate Your Relationship with Other Departments and Services

15. Case Management Core Functions

16. Professional Background
The majority of case managers in acute care settings are nurses and social workers who often work together as a team.

17. Core Functions of a Case Manager
Clinical Assessment
Care Coordination
Patient Education
Counseling
Case Monitoring and/or Clinical Pathway Management
Discharge Planning
Resource Management
Patient Advocacy
(Can be modified/customized to meet specific organization’s role)

18. Add Organization-specific Definition and/or Roles

19. Critical Members of the Interdisciplinary Team
The case manager creates the appropriate linkages with the health care team, insurance companies and community-based agencies to coordinate and implement a plan of care that is in keeping with the best interests of the patient and their family.
(Can be modified/customized to meet specific organizational role)

20. Case Management Key Outcomes

21. Integral to Key Outcomes
Case Management programs have been
proven to increase organizational performance
in areas such as:
Clinical Outcomes
Patient Satisfaction
Resource Utilization
Financial Outcomes

22. Insert Organization Specific Outcomes