Strategic Priorities 2019-22 Dr Paul Ayris Pro-Vice-Provost (UCL Library Services) Co-Chair of the LERU INFO community e-mail: p.ayris@ucl.ac.uk

Content Library Strategy 6 Key Performance Areas Conclusions User Experience Staff, Equality, Diversity and Inclusion Finance & Management Information Systems, Collections & Processes Sustainable Estate Communication, Outreach and Open Science Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

6 Key Performance Area Leads Library Strategy at http://www.ucl.ac.uk/library/about/strategy Kate Cheney Staff Equality, Diversity & Inclusion Andy Pow Finance & Management Information June Hedges User Experience Paul Ayris Communication, Outreach & Open Science Martin Moyle Systems, Collections & Processes Ben Meunier Sustainable Estate 6 Key Performance Area Leads

Content Library Strategy 6 Key Performance Areas Conclusions User Experience Staff, Equality, Diversity and Inclusion Finance & Management Information Systems, Collections & Processes Sustainable Estate Communication, Outreach and Open Science Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

1. User Experience UCL has used 5 measures NSS 2019 National Student Survey (NSS) New to UCL (NewtoUCL) Student Experience Survey (SES) Postgraduate Taught Experience Survey (PTES) Postgraduate Research Experience Survey (PRES) Most important is NSS Will form part of TEF (Teaching Excellence Framework) NSS 2019 Library (q19) scored 86% - up 1% Sector average = 88% Library score was one of the highest scores for all 27 top level NSS questions

Content Library Strategy 6 Key Performance Areas Conclusions User Experience Staff, Equality, Diversity and Inclusion Finance & Management Information Systems, Collections & Processes Sustainable Estate Communication, Outreach and Open Science Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

2. Staff, Equality, Diversity & Inclusion Library just awarded Customer Service Excellence accreditation Assessed against 57 criteria 2017 Staff Survey in UCL 88% of respondents said they understood how their work contributes to the Library Whole staffing complement restructured to reflect Library Strategy

Content Library Strategy 6 Key Performance Areas Conclusions User Experience Staff, Equality, Diversity and Inclusion Finance & Management Information Systems, Collections & Processes Sustainable Estate Communication, Outreach and Open Science Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

3. Finance & Management Information Institution FTE Students Total Gross Library spend Library baseline as % of total Univ. expenditure Total Information spend per student FTE UCL 34,785 £27,499,251 1.7% £289 RLUK MEAN 21,072 £12,638,613 1.8% £256 Imperial 17,050 £12,744,240 1.5% £433 King’s London 27,425 £13,943,325 1.6% £247 Oxford 20,735 £46,677,286 £422 Cambridge 19,580 £31,180,828 1.2% £491 Edinburgh 30,450 £16,792,407 £276 Manchester 37,280 £23,238,606 2.1% £290 SCONUL Strategic Benchmarking Data 2017-18

3. Finance & Management Information Institution Total loans excluding renewals Staff spend (incl. LW) per FTE student Full text article requests E-Book section requests UCL 382,983 £345 10,395,448 6,273,250 RLUK MEAN 248,723 £250 5,179,481 5,630,318 Imperial 105,393 £266 6,464,840 1,747,385 King’s London 218,300 £211 7,130,888 8,002,390 Oxford 577,468 £1,081 9,487,339 10,299,966 Cambridge 375,795 £781 10,006,725 4,590,531 Edinburgh 448,184 £240 10,237,560 9,024,231 Manchester 266,282 £281 11,001,248 9,511,569 SCONUL Strategic Benchmarking Data 2017-18

Content Library Strategy 6 Key Performance Areas Conclusions User Experience Staff, Equality, Diversity and Inclusion Finance & Management Information Systems, Collections & Processes Sustainable Estate Communication, Outreach and Open Science Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

4. Systems, Collections and Processes May 2019 64% of UCL modules have online reading lists

Content Library Strategy 6 Key Performance Areas Conclusions User Experience Staff, Equality, Diversity and Inclusion Finance & Management Information Systems, Collections & Processes Sustainable Estate Communication, Outreach and Open Science Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

Student Centre

Student Centre (2)

Student Centre (3)

Content Library Strategy 6 Key Performance Areas Conclusions User Experience Staff, Equality, Diversity and Inclusion Finance & Management Information Systems, Collections & Processes Sustainable Estate Communication, Outreach and Open Science Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

Alternative Publishing Platforms 2 million Alternative Publishing Platforms 231 countries Total book and journal downloads since launch in June 2015 Some books published for two years, some for just one month Percentage: JSTOR c.50%, UCL Discovery c.35%, rest: OAPEN, Worldreader UCL Press downloads since June 2015

Most-downloaded books (Apr19) 319,902 Since March 2016 72,232 94,446 Since Sept 2016 60,358 Since August 2016 67,125 Since January 2018

Content Library Strategy 6 Key Performance Areas Conclusions User Experience Staff, Equality, Diversity and Inclusion Finance & Management Information Systems, Collections & Processes Sustainable Estate Communication, Outreach and Open Science Conclusions Plaster Relief by John Flaxman, Flaxman Gallery, UCL

Conclusions Library Strategy fully aligned with UCL 2034 and institutional strategies Customer Service Excellence is a key thread UCL pioneering Open Science approaches in Europe