1. Library Services and Special Collections - Key Performance Indicators
Library Services and Special Collections - Key Performance Indicators * 2018 results showed that sector-wide, 87% of students agreed with Q19 and 85% of student agreed with Q20 ** measured each academic year
 Indicator
2016
2017
2018
current
NSS Learning Resources Questions Satisfaction Score*
Q19. The library resources (e.g. books, online services and learning spaces) have supported my learning well [amended]
Q20. I have been able to access course-specific resources (e.g. equipment, facilities, software, collections) when I needed to [amended]
84%
79%
81%
82%
Professional Service Department
Student Satisfaction Survey **
% rating the service offered by the Library as Excellent and Very Good (for November and April surveys combined)
83%
86%
E-book accesses**
137 per
FTE student
140 per
161 per