1. Confidential. Not for distribution. 28 th June 2016, Forum for Interlending, Portsmouth, UK Using OCLC’s WorldShare Interlibrary Loan in the UK – considerations, best practices and trends Katie Birchkatie.birch@oclc.orgkatie.birch@oclc.org Executive Director, Global Product Management

2. 2015

3. Confidential. Not for distribution. 2010201120122013 20142015

4. Confidential. Not for distribution. 2016 YTD

5. Confidential. Not for distribution.

6. UK libraries subscribing to WorldShare ILL

7. Confidential. Not for distribution. UK traffic in WorldShare ILL

8. Confidential. Not for distribution.

10. An example 11 requests from UK – 20 holdings worldwide 13 suppliers Amazon.co.uk

11. Confidential. Not for distribution. Another example 11 requests 48 holdings 30 suppliers

12. Confidential. Not for distribution. COPAC

13. Confidential. Not for distribution. Strength in Numbers The RLUK collective collection encompasses 29.4 million distinct publications of all types, including 20.9 million distinct print book publications. Print books in RLUK member collections reflect a rich global diversity, with 467 languages and 254 countries of publication represented.

14. Confidential. Not for distribution. OCLC Shared Print Program Analysis Shared Print in WorldShare TBD Registration Fall 2016 Currently Available

15. Confidential. Not for distribution. You provide: –in a CSV file - OCLC number, Local System number You complete: An online template that specifies the583 Action Note which details the terms of the retention commitment We generate the 583s and you can export the file for your LMS Registration Process – Overview

16. Confidential. Not for distribution. IFM - INTERLIBRARY LOAN FEE MANAGEMENT

17. Confidential. Not for distribution. About IFM IFM simplifies administrative activities associated with ILL transactions by processing billing within WorldShare ILL. IFM is a time and money saver for both the Borrowing and Lending libraries.

18. Confidential. Not for distribution. Today all IFM transactions are conducted in U.S. Dollars Soon IFM transactions between two libraries in the UK will be conducted in GBP Euro will also be supported within the Eurozone but libraries that borrow cross border will continue with the US Dollar base rate IFM “In Currency”: coming this summer

19. Confidential. Not for distribution. Borrowing in GBP

20. Confidential. Not for distribution. Lending in GBP

21. Confidential. Not for distribution. IFM History

22. Confidential. Not for distribution. IFM History

23. Confidential. Not for distribution. Lender can refund any request that has been shipped and charged for with IFM Only the full charge amount can be refunded Once a charge or refund has occurred, no further charges or refunds can be actioned on a given request IFM refunds: coming this summer

24. Confidential. Not for distribution.

27. Borrower history

28. Confidential. Not for distribution. LIBRARY TRENDS

29. Confidential. Not for distribution.

30. Key trend 1 - Shift in purpose Service centered rather than content centered environments - Outsell report - 2016 Library Market Size, Share, Forecast, and Trends

31. Confidential. Not for distribution. Academic libraries To meet user needs, academic libraries have been transitioning from a content focus to a service focus. A stronger emphasis on service and the user experience will shape academic library investment, and in time we expect this to lead to rethinking the physical library spaces. Public libraries The reinvention of the public library sector continues as many reposition themselves as tech centers, “idea stores,” and cultural and community spaces. Content budgets face pressure as libraries invest in technology and repurpose their physical space. - Outsell report - 2016 Library Market Size, Share, Forecast, and Trends

32. Confidential. Not for distribution.

33. Immediacy Sweeney, 2006 “Millennials, by their own admission, have no tolerance for delays.”

34. Confidential. Not for distribution. Lynn Connaway’s Library in the life of the user Our traditional model was one in which we thought of the user in the life of the library… … but we are now increasingly thinking about the library in the life of the user. Connaway 2015, Dempsey 2015

35. Confidential. Not for distribution. User experience prototyping

36. Confidential. Not for distribution. Key trend 2 - Transition from p - e Outsell’s 2015 Information Management Benchmark survey found that, on average 77% of 2015 content budgets were allocated to digital content, and respondents expected that to increase by two points in 2016. But buying and delivering content is not enough. Average print spend = 23% - Outsell report - 2016 Library Market Size, Share, Forecast, and Trends

37. Confidential. Not for distribution. P E

38. “ Fully 80% of young adults read a book, compared with 71% of those ages 30 to 49, 68% of those 50 to 64 and 69% of those 65 and older.”

39. Confidential. Not for distribution. P E

40. Lending from your electronic collections Add your collections, increase your turnaround –Alison Johnson, Indiana Wesleyan University OCLC Knowledge Base and ILL Our average turnaround time for article requests that go through the KB is 1.98 days. Our average turnaround time for articles that do not go through the KB is 6.26 days.

41. Confidential. Not for distribution.

42. 28 th June 2016, Forum for Interlending, Portsmouth, UK Using OCLC’s WorldShare Interlibrary Loan in the UK – considerations, best practices and trends Katie Birchkatie.birch@oclc.orgkatie.birch@oclc.org Executive Director, Global Product Management