Wholesale Portal Features in 2019

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Presentation transcript:

Wholesale Portal Features in 2019 Swisscom (Switzerland) Limited Customer Wholesale Services 29.05.2019 C2 Internal

Customer communication 2019 based on customer experience chain Q1 Data Service Fulfillment Q2 Data Service Fulfillment Q3 Data Service Assurance Q4 Billing Provide Direct Order Use Order according to the Offer Create Offer request Pay Inform Q1 Product change Check free VLAN IDs SLA Platinum Light Q2 Capture the houseowner Manage Installation partner Get help CWS Customer Portal Steeringboard Q2 View connectivities per VLAN Q4 View invoices and credits Q1 Lead Times Platinum "Cancel Offer" Funktion Offertdownload Archivierung Q3 Report and track incidents Q1 Real-time update of milestones Q2 Partially put into service (SLA Premium Platinum) Q1 MyProducts Bandwidth CES Light Mandatory fields Q2 Renewed price calculation