1. Process Step (Activity)
Exercise 2. Quote Provision Process
1 Request quote
2 Develop requirement notes
4 Enter data
5 Enter data 3
Help?
4’ Check
require-ments
6 Calculate quote
7 Present quote
8 Accept quote as order
Customer
Salesperson
Tech. Expert
Sales System Y N
Step ID
Process Step (Activity)
or Decision
Who/What
Performs 1
Request quote
Customer 2
Develop requirement notes
Salesperson 3
Decision: Help? 4
Enter data into Sales System
(no help) 4’
Check requirements (help)
Technical Expert 5 6
Calculate quote
Sales System 7
Present quote to Customer 8
Accept quote as order