Presented By: Coury S. Ferguson ISO9001:2000 Orientation Presented By: Coury S. Ferguson

Agenda Introduction Mission Statement Requirements Process Definition Overview of a Quality Management System Conclusion

Introduction

Introduction International Organization for Standardization (ISO) The ISO Series ISO9000 ISO9001 ISO9004 Basic Quality Management System

International Organization for Standardization An International Group that developed the standard Are governed by the International Accreditation Forum (IAF)

Mission Statement

Mission Statement mission is to provide high quality manufactured products and value added services, consistently satisfying our customers through continuous improvement and mutually beneficial partnerships.

Requirements

Requirements ISO9001:2000 Quality Policy (QSM) Procedures- 6 required Process Oriented Customer Satisfaction

Required Procedures There are 6 required procedures Corrective Action Preventative Action Internal Audits Nonconforming Material Document Control Control of Records

Process Defined

Process Defined Anything that has an Input and produces an Output Examples Payroll Manufacturing

Overview of a QMS

Overview of a Quality Management System Document what you do. Do what you say. Consistency in the Business Practices Internal/External Audits Documentation used DCR Corrective Action Work Order Identification Tags

Conclusion

Conclusion Customer Perception of Yanagawa Bottom Line