1. Standard Business Processes
Process Map Example
MOP’s
Document Control
Business Processes
Customer Satisfaction
Quality Planning
Quality Objectives
Management Review
Corrective & Preventive Action
Data Control
Internal Auditing
COP’s
Marketing
Design
Manufacturing
Packaging
Shipping
Realization Process
Customer Requirements
Input
Customer Satisfaction
Output
SOP’s
Support Processes
Purchasing
Shipping
Training
Safety Compliance
Maintenance

2. Standard Business Processes
Turtle Diagram Example, COP
Requirements
Process
Training Knowledge
Skills
(With whom?)
Equipment /
Installations
(With what?)
Key Factors
(How many?)
Instructions
Procedures
Methods
(How?)
Input
What Should We Receive?
Output
What Should We Deliver?