Disseminating Vision & Values Sharon Byrne, Tracey Digby, Julie Perrett, Amanda Williams, John Thomas & Trevor Smith

The Vision & Values Strategy Map

How To… Survey your team (use questionnaire template) Share results (if needed with managers and/or team) Plan event Run event Feedback and Actions Evaluate – re-send questionnaire

Disseminating Vision and Values Survey results

Example slides: Pre-conceptions of how staff engage in and understand the Vision and Values statement Summarise results This is for you to share the results of the mini questionnaire with your managers

Disseminating Vision and Values Student Processes Team Case Study 1 Student Processes Team

Student & Academic Services Student Administration Director of Student & Academic Services Head of Student Administration Student Processes Manager Enrolment Coordinator Assessment Coordinator Examinations Coordinator Awards Coordinator Senior Student Processes Administrator Senior SP Administrator Senior SP Administrator Student Processes Administrator SP Administrator

The Vision & Values Strategy Map BU 2018: Creating, Sharing, Inspiring BU 2018 Creating the most stimulating, challenging, and rewarding university experience in a world-class learning community by sharing our unique fusion of excellent education, research and professional practice and inspiring our students, graduates and staff to enrich the world. Strategic Enablers People – P1. Recruit, retain, recognise, and develop a high performing workforce; P2. Engage and inspire staff to deliver an outstanding student experience and to fulfil their potential; P3. Be an excellent place to work Values Excellence Achievement Authenticity Creativity Responsibility

Appraisals Team Responsibilities: Admissions Enrolment Team Aims: Examinations & Assessments Graduation Team Aims: Student Experience Excellent Customer Service To Be Innovative Become Paperless Become More Automated & Flexible Individual Responsibilities: Effective Communication Engagement with Peers & Students Being Creative & Innovative Ownership & Empowerment Individual Aims: Security Personal & Professional Development Be part of an Effective Team Be part of Decision Making Be Flexible/Mobile P2: Engage & inspire staff to deliver an outstanding student experience & to fulfil their potential Appraisals P3: Be an Excellent Place to Work

Disseminating Vision and Values Finance & Resources Team Case Study 2 Finance & Resources Team

Facilities Management EIS Structure Estates & IT Services Client Services Facilities Management Estates Development IT Project Practice Project management Business analysis Project proposals Enterprise Architecture IT strategy IT architectures IT policies IT Design Council IT Development Systems Development Design Provisioning Unit testing Production support Information management Data marts & reporting Platform Development Infrastructure upgrades Testing services DBA support Systems assurance Web Development Testing Service Management Relationship management Incident management Request management IT Operations Service Planning Service level management Service transition Capacity planning Service catalogue Config, Change & Release management Disaster recovery Technical Support (Field Services) Desktop support Field support AV services Technical Support (Infrastructure) Data centre operations Network support Applications support Security monitoring Problem management FM Soft Services Outsource contracts (cleaning, catering) Internal services (security, post, caretaking, reception) Transport FM Hard Services Building services M&E services Fire safety Environment Management Energy management EMS development Carbon reduction ESG support Capital Projects Capital projects Minor works Commissioning Space Management Conferences & events support Space management Timetabling Project Management Office Programme/project support Project governance Change management IT Group Estates Group Residential Services Residencies operations Residencies development Lettings agency Operational Risk Operational risk management Business continuity planning Finance & Resources People services IT skills, EUC support Financial control Procurement support Resource management Admin support Buildings Architecture Architecture & design services Design standards

The Vision & Values Strategy Map BU 2018: Creating, Sharing, Inspiring BU 2018 Creating the most stimulating, challenging, and rewarding university experience in a world-class learning community by sharing our unique fusion of excellent education, research and professional practice and inspiring our students, graduates and staff to enrich the world. Strategic Enablers Finance – F1. Use resources efficiently to secure the vision and key strategic priorities, and F2. to ensure financial sustainability Values Excellence Achievement Authenticity Creativity Responsibility

Disseminating Vision and Values Proposal Summary

Process: Baseline Initial questionnaire

Process: Discuss Workshops or Team Meetings

Process: Produce a Poster Create review and distribute a poster

Process: Review Repeat the questionnaire

Making it work Requires questionnaire defined in advance Needs middle management engagement Target individual teams Needs an implementation time frame

Barriers and Costs Manager implementation Minimal costs: Can be managed in team meetings Printing of posters – Approx £25 for 15

Measures of Success Questionnaires: Visible posters Initial baseline Repeat to measure improvement Visible posters Greater staff awareness: Relating their work to the Vision and Values Improved staff focus

Lessons Learnt Two key factors: Questionnaire Engaging staff Needs to ask the right questions Question scales required for baseline and measuring improvement in understanding Engaging staff Meeting or workshop time required with team Getting staff input into the process Generate a poster

Disseminating Vision and Values