Leadership from the bottom up Frontline First Leadership from the bottom up Elizabeth Anderson, CPRP Director of Parks and Recreation City of Loveland

What are some of the FUNCTIONS performed by a Parks and Recreation Agency?

Contracts & Agreements Events Services and Programs Facilities Maintenance Contracts & Agreements Events Services and Programs Facilities Planning and Construction Customer Service Rentals Department Operations Marketing Purchasing Policies and Procedures Scheduling Budget

Traditional Model of Leadership in a Parks and Recreation Agency Director Managers/ Superintendents Traditional Model of Leadership in a Parks and Recreation Agency Supervisors/Coordinators Frontline Staff

Have you ever seen a pyramid like this? Yikes!

What would happen if we INVERTED the pyramid??

That’s crazy talk! (Or is it?) Communication Buy in Expertise Morale & Engagement Efficiencies Loyalty Retention Advocacy & Support Innovation Succession

Invest in your greatest resource – employees! Okay. So how?? Invest in your greatest resource – employees!

Professional Development Leadership Opportunities Listening Ways to Invest Resources Empowerment Recognition

City Council City Manager Citizens “Your number one customers are your people. Look after employees first and then customers last.” – Ian Hutchinson, author of People Glue

Parting words – aka Words from a Director None of us are as great as ALL of us! R. E. S. P. E. C. T. – find out what it means to me Don’t get too hung up on titles Create an environment of trust Be accessible Encourage INNOVATION and RISK TAKING Embrace your inner child – Have FUN in the workplace!