EN 16082:2011 (CEN) A Standard for Airport and Aviation Security Services SICUR 2012 – Feria de Madrid March 1, 2012 Hilde De Clerck Secretary-General of CoESS and ASSA-I

A Standard for Airport and Aviation Security Services – General Why? – Context? Aviation security is already highly regulated by EU legislation Problem is that EU Regulations on aviation security do not take into account the quality of private security services EU inspections do not cover providers of such services Although CEN standards are voluntary, they could pave the way for future EU legislative work Harmonisation can only be upwards At present too many discrepancies between EU Member States March 1, 2012 SICUR 2012 - Feria de Madrid

A Standard for Airport and Aviation Security Services – General What is a European standard? Definition of common requirements Agreed basis of understanding Aimed at Promoting efficiency Simplifying life Increasing reliability/effectiveness of goods and services Improving interoperability Voluntary application Approved by a recognised body National standardisation bodies (CEN members) to implement identical national standards March 1, 2012 SICUR 2012 - Feria de Madrid

A Standard for Airport and Aviation Security Services – Scope of the project (1) CEN project was initiated by the private security sector (CoESS/ASSA-I) itself ASSA-I members are the most important security companies providing security services for airports and airlines Many national member federations of CoESS have private security companies active in this field They wish to invest in and promote high-quality security services Scope: standardisation of airport, aircraft, airline and airport-related civil aviation security services provided on a contractual basis March 1, 2012 SICUR 2012 - Feria de Madrid

A Standard for Airport and Aviation Security Services – Scope of the project (2) Content Requirements for private security companies and their independent branches and establishments related to Organisation Personnel management Operations Quality criteria for the delivery of civil aviation security services Tool for customers To be used for the selection, attribution, awarding and post-contractual reviewing of the most suitable contractor CEN is not a certification mechanism, audit system or label; it is a standard for airport and aviation security services with voluntary application March 1, 2012 SICUR 2012 - Feria de Madrid

A Standard for Airport and Aviation Security Services – State of play Three-year project The Project Committee finished drafting the standard by the end of 2010 The standard was then submitted to the CEN members (national standardisation bodies) for final vote, which took place on June 7, 2011 The English language version of the standard was published by CEN on August 17, 2011 At national level, CEN members now have to translate the standard and make it available March 1, 2012 SICUR 2012 - Feria de Madrid

A Standard for Airport and Aviation Security Services – Content of the standard (1) Scope A service standard That specifies requirements for quality in organisation, processes, personnel and management of a security provider of civil aviation security services Definition Important for a uniform approach Subcontractors Responsibility of provider: subcontractor must also meet all the requirements of the standard Temporary and leased workers Responsibility of provider: temporary and leased workers must also meet all the requirements of the standard March 1, 2012 SICUR 2012 - Feria de Madrid

A Standard for Airport and Aviation Security Services – Content of the standard (2) Several chapters, all treated from a quality point of view Quality related to the organisation of the provider Organisation Structure and organisation Financial and economic capacity Incident preparedness and operational continuity management Human resources management Insurances References Corporate governance Contract March 1, 2012 SICUR 2012 - Feria de Madrid

A Standard for Airport and Aviation Security Services – Content of the standard (3) Quality related to staff Personnel selection (operational) Methodology Recruiting General Individual/personal file Training Additional training requirements Training policy and methodology Basic training Specialised training Supervisory training Structured on-the-job training Refresher training Testing of training Training data Evaluation of training results Trainers responsibilities March 1, 2012 SICUR 2012 - Feria de Madrid

A Standard for Airport and Aviation Security Services – Content of the standard (4) Quality related to contract Contract management/operations Quality management system Contract manager On-site management Customer responsibility Operational plan and roistering Equipment, systems, vehicles and dogs Cooperation with other relevant parties Confidentiality Lost and found property policy March 1, 2012 SICUR 2012 - Feria de Madrid

A Standard for Airport and Aviation Security Services – Benefits and advantages for airports, airlines and other clients Reference to a European-wide standard as no other standards exist today Guarantee that security providers will comply with the highest possible set of rules and standards Common standards will strongly enhance the ‘best value’ principle Encourage customers to choose quality above low prices Designed to guide customers through key quality criteria when selecting a service provider CEN project could be a first step into the direction of the necessary European legal recognition At a later stage, voluntary standards could hopefully evolve into mandatory standards March 1, 2012 SICUR 2012 - Feria de Madrid

Why – A further necessary step towards European harmonisation in this field Human factors

Research CoESS and ASSA-I have carried out surveys in several European countries to collect data on the working environment and the status of airport security services personnel March 1, 2012 SICUR 2012 - Feria de Madrid

Future analysis Analysis within the industry Mainly concerning Identification of the complexity of qualification criteria for airport security services personnel Identification of differences in administration and training practices between countries Mainly concerning Requirements related to mandatory training hours Licence status of airport security screeners and non-screeners Timeframe of the airport pass and background check procedure Flexibility in tasks performed by airport security screeners Personnel turnover Working hours March 1, 2012 SICUR 2012 - Feria de Madrid

Specific mandatory training requirements for airport security screeners How many hours of mandatory training are foreseen? March 1, 2012 SICUR 2012 - Feria de Madrid

Training requirements Is there a difference in training for airport security screeners and non-screeners? Yes No Hungary Germany United Kingdom Sweden Finland Spain Italy Slovenia Austria Norway The Netherlands Turkey Belgium Main differences Training hours Training programme Screeners receive some additional training after mandatory training March 1, 2012 SICUR 2012 - Feria de Madrid

Airport screeners tasks Do airport screeners perform other additional tasks? Yes No Austria Germany United Kingdom Norway Finland Spain Italy Belgium Hungary Sweden The Netherlands Turkey Slovenia Main additional tasks Passenger luggage, hand luggage and freight screening Access control Staff and vehicle screening Bag and body search General aviation security duties March 1, 2012 SICUR 2012 - Feria de Madrid

Conclusions Lack of recognition of the profession exists Awareness among buyers throughout Europe must be raised Creation of standards for airport and aviation security services EN 16082:2011 (CEN) A Standard for Airport and Aviation Security Services March 1, 2012 SICUR 2012 - Feria de Madrid

Is this it? No! Airport and aviation security is not the only field where quality standards are necessary All segments of private security services So next step: CoESS initiated CEN/TC 417 ‘Standard for Maritime and Port Security Services’ Why? Content? Purpose? Start: March 22, 2012 (Vienna, Austria) March 1, 2012 SICUR 2012 - Feria de Madrid

Thank you for your attention! ASSA-I Aviation Security Services Association International Jan Bogemansstraat | Rue Jan Bogemans 249 B-1780 Wemmel, Belgium T +32 2 462 07 77 F +32 2 460 14 31 E-mail: assa-i@i-b-s.be Web: www.assa-int.org CoESS Confederation of European Security Services Jan Bogemansstraat | Rue Jan Bogemans 249 B-1780 Wemmel, Belgium T +32 2 462 07 73 F +32 2 460 14 31 E-mail: apeg-bvbo@i-b-s.be Web: www.coess.eu