Worksheet 1 : English for hospitality industry Aj. Sunattha Krudthong

Use each word or phrase once to complete the text Use each word or phrase once to complete the text. running late switchboard connects put calls through makes a note hold the line hold their rooms arrange Jessica works on the hotel switchboard at the Como hotel in Milan. Most of the time, she can put calls through the different hotel departments or the guests’ rooms. She just asks the callers to hold the lines While she connects the calls. Sometimes, guests call to ask for a child’s bed in their room. Jessica asks housekeeping to arrange this. Guests who are running late often call to inform reception. Jessica asks reception to hold their rooms If there’s a call for the manager and he’s not in his office, she makes a note of any message and leaves it on his desk.

Lakeside HOTEL INTERNAL CALLS Reservations manager Restaurant Kitchen Housekeeping Reception Room service Rooms Beauty salon Security Conference manager Central bar 620 220 120 540 600 580 Room number 350 700 800 240 EXTERNAL CALLS Dial 9 and wait for the dialling tone. Then dial the number

Worksheet 2 : English for hospitality industry Aj. Sunattha Krudthong

Match a word in each box to make a new noun. business car currency gift hair internet Shuttle taxi Tourist airport Bus parking stop salon access space bus attractions centre exchange transfer shop rental rank

Ring = call, phone, make a call Book = reserve Run late = delay Answer ตอบรับ Arrange + sth จัดการให้ Call back โทรกลับ Car registration ทะเบียนรถ Hold หยุด, รอ ไว้ก่อน Make a note of + sth Put sb through + dep. Ring = call, phone, make a call Book = reserve Run late = delay

Next to the currency exchange At the top of the stairs Behind the reception Between the business centre and the lift (elevator) Inside the lift Is above the restaurant

Answer = รับโทรศัพท์ Arrange = จัดการให้ Book = reserve จอง Car registration = ทะเบียนรถ Hold a room = เก็บห้องไว้ก่อน Hold the line = รอสาย

Beep = เสียงบิ้ป Dial tone = เสียงรอสาย Directory Outside line Hang up Local call Long distance call