1. Hotel organization

2. ABC HOTEL
Rooms
F&B
Adminstration

3. Rooms Front office Reception Reservation Operator Bell service
Business center
Duty manager
Housekeeping

4. Food & Beverage
Restaurant
Kitchen
Bar
Room service

5. Adminstration Personnel & Training Finance Accounting
Sales & Marketing
Purchasing
Security
Engineering

6. Hotel staff
Rooms

7. Front office Reception Assistant manager Supervisor Receptionist
GM ( General manager)
Assistant general manager
Secretary
Manager
Reservations clerk
Operator
Assistant manager
Supervisor
Receptionist
Cashier

8. Reservations Operator Supervisor Reservations Clerk Shift leader
Operator (day / night shift)

9. Bell service / Concierge Business center
Secretary
Interpreter / translator
Captain
(bell captain)
Bellman
Valet
Bellboy
Trainee

10. Housekeeping Manager Room maid Supervisor Shift leader Laundry worker
Cleaning staff

11. Recreation and Relaxation
Manager
Maintenance technician
Hairdresser / hair designer / hairstylist
Assistant manager
Lifeguard
barber

12. Hotel staff
F & B

13. Restaurant Bar Manager Host / hostess Assistant manager Cashier
Waiter / waitress
Head waiter / head waitress
Bartender
Musician
Waiter / waitress

14. Room service Kitchen Day shift staff Night shift staff Chef Cook
Assistant chef
Kitchen assistant
Dish-washer

15. Administration (Back office)
Hotel staff
Administration (Back office)

16. Personnel and Training Finance and Accounting
Director
Supervisor
Clerk
Assistant
Manager
Director
Chief accountant
Cashier
Assistant manager
Supervisor
Accountant
clerk

17. Sales & Marketing Purchasing Director/deputy director
Marketing specialist
Supervisor
Sales representative
Director
Supervisor
Clerk
Assistant

18. Security Engineering Director/deputy director Shift leader Supervisor
Security guard
Director
Shift leader
Supervisor
Technician
Repairman
Plumber
Mechanic

19. Public relations Director/deputy director Spokesperson P.R. specialist
Secretary
assistant

20. Types of Hotels

21. Motel
Business Hotel
Airport Hotel
Tourist Hotel
Luxury Hotel
Resort Hotel

22. Choose one correct hotel works in the blank.
1. You can park the car yourself or have the ______ do it.
2. The ______ will clean your room before 2 p.m.
3. The _____asked me if I wanted my bags sent up to my room.

23. Choose one correct hotel works in the blank.
4. If you have a problem that no one can help you with, you see the hotel_______.
5. If you have a problem making a long distance phone call, the ______ will be happy to assist you.

24. 6. If you don’t feel like going out to eat, just call ______. 7
6. If you don’t feel like going out to eat, just call ______. 7. If the bank is closed, the hotel ______ may be able to help you exchange money.