1. Taking a Reservation

2. Possible Inquiries
Does the hotel have a restaurant (swimming pool, parking space, bar, laundry)?
Does the hotel have any shops?
Does the room have air-conditioning (Internet access, satellite TV, cable TV)?
Does the hotel serve meals?

3. Kinds of Rooms (1) Single without Bath (SW/OB)
Single with Shower (SW/Shower)
Single with Bath (SW/B)
Double without Bath (DW/OB))
Double with Shower (DW/Shower)
Double with Bath (DW/B)

4. Kinds of Rooms (2) Single Room, Single Bed Single Room, Double bed
Single Room, Sofa
Double Room, Double Bed
Double Room, Twin Beds
Triple Room
Quad Room

5. Kinds of Rooms (3) Inside Room Outside Room Connecting Room
Adjoining Room
Suite
Presidential Suite
Duplex

6. Taking a Reservation (1)
When taking a reservation, a reservations clerk (agent) needs to obtain the following information to process a reservation:
1. Name of the Guest
2. Date of Arrival
3. Date of Departure
4. Kind and Number of Rooms
5. Guest’s Departure Place

7. Taking a Reservation (2)
6. Guest’s Time of Arrival in the Airport
7. Number of People in the Party
8. Name of the Person or Organization Making the Reservation
9. Phone Number and Address of the Person Making the Reservation
10. Method of Payment

8. Taking a Reservation (3)
After obtaining the above information, the reservations clerk needs to create a reservation record and send out a confirmation letter.

9. Some Technical Terms confirmation on the waiting listing no-show
guaranteed reservation
cancellation
overbooking
room rate
on-season rate
off-season rate
walk-in
vacancy