2. 1 Switchboard Operation By Faye Spaulding WEBSITE: http://www.angelfire.com/extreme4/fayemay faye.spaulding@uncp.edu e-mail

3. 2 How To Use The University’s Telephone System The following information will help you understand the UNCP’s telephone system, allowing you to make the best use of what’s available.

4. 3 Major Components of the System The telephone system consists of two major components:  Telephone Switch  Call Data Recording System

5. 4 Classes of Service and Authorization Codes ClassLimitation/Privilege 0Unrestricted 1Campus and local Calls 2Campus only 3Campus, local, and Centrex (to make a personal, long-distance call, must ask switchboard for an outside line)

6. 5 Placing Calls  On campus station-to-station – listen for dial tone, then enter four-digit extension desired.  Local – listen for dial tone, then enter “9” + number desired  Long distance – to access Centrex, enter “9” + “1” + area code and number desired  Toll-free numbers – enter “9” + “1” + the 800 number.

7. 6 Personalized Station Features  Abbreviated Dialing  Automatic Callback  Call Forwarding all calls  Call Park  Call Pickup  Call Waiting  Conference  Hold  Last Number Dialed  Transfer

8. 7 How To Operate The Features  Abbreviated Dialing: To create, add, or change a personal list item.  Automatic Callback: To send a call again to an extension that does not answer or gives a busy signal.  Call Forwarding All Calls: To temporarily send all calls to another extension.  Call Park: To park a call at your extension for retrieval at another extension.  Call pickup: To answer a call within your pickup group when your phone is idle.

9. 8 How To Operate The Features  Call Waiting: To answer a call-waiting tone.  Conference: To add a third party to a call.  Hold: To put a call on Hold.  Last Number Dialed: To automatically redial the last number you dialed.  Transfer: To send present call to another extension.

10. 9 Telephone Directories  Local area telephone directories and UNCP directories are available in the Computer Center.

11. 10 Tips On Telephone Courtesy  Answer promptly, when possible, and identify yourself. It’s both helpful and courteous. If you must leave the line, explain why; don’t leave your caller “hanging.” Take time to be helpful; listen attentively to the caller. You should always give your most frequent callers your “direct-in- dial” number; this will get your incoming calls to you more efficiently as well as reduce the load on the University switchboard. Remember, when you are on the telephone, you represent The University of North Carolina at Pembroke. This is your opportunity to build a pleasant image.

12. 11 Telephone Economy  Telephone service is becoming more and more expensive, and each person can help by using University telephones properly. Please:  Plan your toll calls—keep them short.  Answer and make your own telephone calls.  Save the time and expense of having someone do it for you.  Make only necessary official calls. Time spent in idle conversation or in locating someone for an unnecessary call can be money wasted.

13. 12 Information  When you need information or assistance related to any aspect of UNCP’s campus communications system, please contact UNCP’s switchboard operator.

14. 13 Welcome to UNC-Pembroke! Thank You Ms. Faye Spaulding