Remote Coding: Best Practices and Strategies AHIMA 2016

GeBBS Global Footprint Founded in 2005, GeBBS has developed a global footprint ready to meet your desired needs. We are headquartered in California, where a majority of our leadership and client service works. We have resources throughout the US, along with even larger resources in Mumbai and Manila. Mumbai and Aurangabad, India support our billing and coding solutions. Manila, Philippines supports our patient access solutions, including call center. With your specific needs, we will work with you to figure out the right locale for you. We have the flexibility from US and global delivery centers employing 4,000+ professionals – all staff with W2s – ready to meet your specific needs. We do not subcontract. United States Philippines (Manila) India (Mumbai & Aurangabad) HQ in Los Angeles, CA Global footprint – 6 locations in 3 countries 4,000+ employees All employees are GeBBS W2’s No subcontractors Strong infrastructure

A case study in global service delivery Norwegian American Hospital What makes GeBBS Healthcare Solutions uniquely positioned to help your organization in the face of these pain points? Here are several of the GeBBS differentiators in overview, which we will elaborate on during this presentation: GeBBS delivers a comprehensive solution portfolio with end-to-end customizable Revenue Cycle Management solutions. Our proprietary workflow and analytic technology solutions are built to industry standards so that we have unique advantages for our clients. The global footprint extends not just from our Los Angeles-area headquarters, but also with flexibility from US and global delivery centers employing over 4,000 professionals. Our staff has deep domain expertise and service delivery leadership coming from diverse healthcare organizations and specialties. This includes for example GeBBS investing tens to hundreds of thousands of dollars making sure our coders are and maintain their AAPC and AHIMA certifications. We have rigorous compliance and security in place. This includes HIPAA compliance with SSAE 16 Type II security of PHI, data, network, hardware/software, and physical infrastructure. A case study in global service delivery Norwegian American Hospital Challenges Growing Backlog of 1,400 accounts Increasing A/R Budget concerns Coder Salaries Other vendor prices Inadequate QA / External audit Expensive to staff Inadequate Volume Inconsistent audits and reports Documentation / Education Rigorous Compliance & Security Global Footprint

Selecting the right vendor partner What makes GeBBS Healthcare Solutions uniquely positioned to help your organization in the face of these pain points? Here are several of the GeBBS differentiators in overview, which we will elaborate on during this presentation: GeBBS delivers a comprehensive solution portfolio with end-to-end customizable Revenue Cycle Management solutions. Our proprietary workflow and analytic technology solutions are built to industry standards so that we have unique advantages for our clients. The global footprint extends not just from our Los Angeles-area headquarters, but also with flexibility from US and global delivery centers employing over 4,000 professionals. Our staff has deep domain expertise and service delivery leadership coming from diverse healthcare organizations and specialties. This includes for example GeBBS investing tens to hundreds of thousands of dollars making sure our coders are and maintain their AAPC and AHIMA certifications. We have rigorous compliance and security in place. This includes HIPAA compliance with SSAE 16 Type II security of PHI, data, network, hardware/software, and physical infrastructure. Selecting the right vendor partner Suite of services Engage in discussions with other departments Think beyond a single immediate need Management and Oversight Staff Qualifications Scalability Staff availability and Schedules Timeframe/urgency of need Technology Security

The GeBBS FlexCode Model What makes GeBBS Healthcare Solutions uniquely positioned to help your organization in the face of these pain points? Here are several of the GeBBS differentiators in overview, which we will elaborate on during this presentation: GeBBS delivers a comprehensive solution portfolio with end-to-end customizable Revenue Cycle Management solutions. Our proprietary workflow and analytic technology solutions are built to industry standards so that we have unique advantages for our clients. The global footprint extends not just from our Los Angeles-area headquarters, but also with flexibility from US and global delivery centers employing over 4,000 professionals. Our staff has deep domain expertise and service delivery leadership coming from diverse healthcare organizations and specialties. This includes for example GeBBS investing tens to hundreds of thousands of dollars making sure our coders are and maintain their AAPC and AHIMA certifications. We have rigorous compliance and security in place. This includes HIPAA compliance with SSAE 16 Type II security of PHI, data, network, hardware/software, and physical infrastructure. The GeBBS FlexCode Model Suite of services Workflow & Distribution Staff Qualifications Scalability Management and Oversight Continuous Education Technology Security Global Footprint

Rigorous Compliance & Security We take security of our customers’ data very seriously. Since our inception, we have invested significantly in our information security management systems. We have implemented rigorous security policies at a PHI, data, application, hardware, network and physical infrastructure level. For example, all of our delivery centers have physical safeguards, such as the manning of entrances by security guards and all employees needing to pass through biometric scanners to enter facilities. Another example, all the computers used by our delivery personnel do not have removable storage devices such as USBs, as well as access to the Internet and printers to support data security. Our approach to risk management is to segregate risks that need to be managed by line functions and those that need to be managed centrally. GeBBS is SSAE 16 Type II certified, an auditing standard for service organizations that is independently reviewed annually by KPMG to ensure service organizational controls are in place. GeBBS is HIPAA compliant with annual certification and training/retraining of all delivery staff, including a dedicated HIPAA Compliance Officer at each delivery facility. IT Certifications ISO 9001 provides the framework for a formal quality management system and the requirements of an information security management system that complies with ISO 27001. The integration of these two standards enables GeBBS to comply with an increasing number of legal and regulatory requirements and enables the adoption of an integrated approach to security compliance management. All staff are GeBBS W2 employees. We do not subcontract. This allows us to consistently follow our rigorous security standards. Rigorous Compliance & Security

Service Implementation What makes GeBBS Healthcare Solutions uniquely positioned to help your organization in the face of these pain points? Here are several of the GeBBS differentiators in overview, which we will elaborate on during this presentation: GeBBS delivers a comprehensive solution portfolio with end-to-end customizable Revenue Cycle Management solutions. Our proprietary workflow and analytic technology solutions are built to industry standards so that we have unique advantages for our clients. The global footprint extends not just from our Los Angeles-area headquarters, but also with flexibility from US and global delivery centers employing over 4,000 professionals. Our staff has deep domain expertise and service delivery leadership coming from diverse healthcare organizations and specialties. This includes for example GeBBS investing tens to hundreds of thousands of dollars making sure our coders are and maintain their AAPC and AHIMA certifications. We have rigorous compliance and security in place. This includes HIPAA compliance with SSAE 16 Type II security of PHI, data, network, hardware/software, and physical infrastructure. Service Implementation Scoping of Services Staffing model Establish workflow Ramp up period Company culture Test the Waters? Oversight Ongoing Support & Security Global Footprint

Benefits of GeBBS’ Solutions What makes GeBBS Healthcare Solutions uniquely positioned to help your organization in the face of these pain points? Here are several of the GeBBS differentiators in overview, which we will elaborate on during this presentation: GeBBS delivers a comprehensive solution portfolio with end-to-end customizable Revenue Cycle Management solutions. Our proprietary workflow and analytic technology solutions are built to industry standards so that we have unique advantages for our clients. The global footprint extends not just from our Los Angeles-area headquarters, but also with flexibility from US and global delivery centers employing over 4,000 professionals. Our staff has deep domain expertise and service delivery leadership coming from diverse healthcare organizations and specialties. This includes for example GeBBS investing tens to hundreds of thousands of dollars making sure our coders are and maintain their AAPC and AHIMA certifications. We have rigorous compliance and security in place. This includes HIPAA compliance with SSAE 16 Type II security of PHI, data, network, hardware/software, and physical infrastructure. Benefits of GeBBS’ Solutions Cost Savings Quality Turnaround Time Access to Services Technology Oversight Communication Global Footprint

Jerry Jorgensen, RHIA, CCS Thank You! Jerry Jorgensen, RHIA, CCS VP Operations 888.539.4282 sales@gebbs.com