Creating Culture Change Voice Project Breakfast May 2019 #VPChangeChallengeBreakfast

Our core purpose is improving organisations by giving people a voice Our services include employee surveys, 360 surveys, customer surveys, focus groups and action planning Our key points of difference are: Exceptional service Flexible solutions for different needs and budgets Grounded in ongoing research We grew out of a research project at Macquarie University, and since 2002 we’ve delivered surveys to more than 3 million employees and customers

what’s been happening at voice project We’re expanding our office by 40% at Macquarie Park to cope with our ongoing growth We’ve evolved and shortened our Voice Engagement Survey, reducing the length by 35%, slightly expanding its scope to cover contemporary workplace challenges, strengthened our process for annual updates to our all-industries benchmarks, while maintaining its high predictive validity Delivered the Risk Culture Survey to several financial institutions, partnering with Prof Elizabeth Sheedy in the Department of Applied Finance at Macquarie University

change challenge awards Designed to recognise and learn from positive change Open to all Voice Project clients Involve completing a repeat engagement survey with Voice Project

Cerebral Palsy Alliance criteria and judges Finalists were shortlisted from 105 eligible organisations based on how much they had improved between surveys Finalists were invited to submit further information, including changes in KPIs and detailed descriptions of change programs and outcomes 3 expert judges independently reviewed and scored submissions from the finalists to determine the winners Andrew O’Keefe Frank Sedmak Peter Langford Director Hardwired Humans General Manager People & Culture Cerebral Palsy Alliance Director Voice Project

2019 finalists A big congratulations to our finalists . . . Small/Medium Category (<200 staff) Large Category (200<1000 staff) Enterprise Category (1000+ staff) Getz Healthcare Graduate Student Assoc, Uni of Melb HeartKids Kids Under Cover Redkite Tenterfield Shire Council Frontier Software JewishCare Keolis Downer Ruah Community Services Therapy Focus Allity St John NSW Swinburne University of Technology Victoria University The Y (YMCA) NSW

2019 highly commended awards The following finalists were very close runners up in their categories: Small/Medium Category (<200 staff) Large Category (200<1000 staff)

2019 winners And the winners are . . . Small/Medium Category (<200 staff) Large Category (200<1000 staff) Enterprise Category (1000+ staff)

presenters Today, we’ll hear from St John NSW on their impressive change journey Sarah Lance (CEO) Vanessa Lorford-Mills (GM of Performance & Culture) Sarah Lance, CEO Sarah is a CEO and independent Non-Executive Director. Her past experience spans entrepreneurial-start up conference companies to Post Graduate, Vocational Education and Training organisations both corporate and not-for-profit in Australia, the USA and New Zealand.   In her current role as CEO of St John Ambulance NSW, Sarah leads a dedicated team of 200 employees and an extraordinary group of 3,500 volunteers across NSW. Vanessa Lorford-Mills, General Manager of Performance and Culture Vanessa is an experienced people and culture leader with strong commercial acumen and customer experience across the retail, commercial, professional services and for purpose organisations across Australia and New Zealand. As the GM People, Performance & Culture at St John NSW Vanessa leads the People & Culture Team, Member Support Services, Peer Support and Chaplaincy Teams that provides support for volunteers and staff members across NSW.

Q & A

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