NWPCSS Review Meeting

Attendees Jon CrabtreeGroup Managing Director Supplies Fergus MathiesonSales & Marketing Director (QC) Alistair KuhnbaumSupplies Category Manager (XMA)

HE/FE Structure Bob Pigot Business Unit Manager Higher and Further Education Higher Education Hardware Further Education Hardware Bruce Morley- Newman HE South Peter Hueck FE South Lee Hayes HE North Marie-Louise Hitt HE/FE Wales Paul Lewis FE North Jacqui Garton FE External Consumables Deb Wallis NWPCSS/NWUPC Internal Leanne Smith NWPCSS/NWUPC Internal TBC NWPCSS/NWUPC Internal David Warren Scotland External Marie-Louise Hitt Wales External Chris Hepworth-Bourne England External

Sales Growth Sales growth 2013 versus 2012

Sales Growth -H – H sales growth of 28% -H – H order growth of 20% -H – H customer growth of 77% -H – H sales growth of 1% -H – H order growth of -2% -H – H customer growth of 8%

Top Spending Accounts -Migration to managed print accelerating -In scope – Sheffield, Leeds, York, Huddersfield, Hull, Leicester, Bristol, London SB

E-procurement Warwick, Bath, (Lost Reading – Moved to R12) Brunel, Exeter, Gloucester, Grenwich, Loughborough, Newcastle, Plymouth, Roehampton, Royal Holloway, Worcester Birmingham, Bradford, Cambridge, Keel, Leeds, Leicester, London School of Hygiene, Manchester, Oxford Brookes, Queen Mary, Sheffield, UCL, York APUC, Open University (On hold) Huddersfield, (Lost Reading as moved to Gem) Hull (still testing)

Management Information CriteriaUnit of MeasureSupplier Response Total mass of waste collected from HEIs which is sent to landfill KG0 Carbon footprint output in respect of top ten selling (by unit volume) toners CO2e kg6672 Carbon footprint saving achieved by consolidation of deliveries CO2e kgTBC Number of orders consolidated as a percentage of total number of orders received %2 Number of product lines supplied to the agreement#2189 Total efficiency savings passed on to institutions as a result of product rationalisation ££270k Number of contracted suppliers to service the agreement #2 Total efficiency savings passed on to institutions as a result of supplier rationalisation £0 Q

Marketing Activity

Exhibitions: University of Oxford – Innovation & Technology University of Sheffield - Suppliers Exhibition University of Southampton - Purchasing Exhibition University of Cambridge - Annual IT Exhibition Marketing: HE Framework Presentation - for use at events and exhibitions Higher Ed HUB e-shots cross sell campaigns between NEPA and NWPCSS Migrate customers to e-procurement Accreditations brochure Introduction to XMA & framework accreditations Position XMA as the one stop specialist for the HEFE sector XMA Provider of Choice Position XMA as a solutions provider & trusted advisor

Sustainability Environmental Cartridge Sales Sales of £495k, up 11% on Quantity Shipped of 12.2k, up 8% on 2012 Continued promotion of the HP Supplies Take Back Program. - 2k cartridges Continued promotion of HP Contract Cartridges