Work with Anyone from Anywhere – Citrix Goto Cloud Services Markus Waniek, Director Inside Sales CE Citrix Online

Agenda Vorstellung Citrix Online Services Division Die GoTo-Produktfamilie With Anyone from Anywhere Das Büro von Morgen Q & A

Citrix – Online Services Division. Secure, easy-to-use SaaS services for remote access, support and online meetings/events 2rd-largest Web conferencing company in the world Largest remote access and remote support provider Global presence

Global Presence

848+ 774 684 601 employees 408 employees 289 employees employees 218 employees 157 employees employees employees 1997 2001 2003 2004 2005 2006 2007 2008 2009 2010 Desktop Streaming 5.0 Becomes GoToAssist The Founders Have an Idea and form Expertcity Citrix Systems Acquires Expertcity Total Audio

Goto Cloud Services

Remote Arbeiten Zusammenarbeiten Lernen Präsentieren Teilen Support GoToMyPC GoToMeeting GoToTraining GoToWebinar Sharefile GoToAssist

Unter den 10 größten Audio Konferenz Anbietern weltweit Weltweit Nr. 1 31,5% Marktanteil 1 Weltweit Nr. 1 77,5% Marktanteil 2 Weltweit Nr. 2 14% Marktanteil 3 Unter den 10 größten Audio Konferenz Anbietern weltweit Remote Support und IT Management Made Easy Zugriff auf Ihren Mac® oder PC von Überall Online Collaboration Made Easy Audio Konferenzen Made Easy Sources: 1 IDC, “Worldwide Clientless Remote Support Services 2010 Top 6 Market Share Leaders”, June, 2011 2 IDC, “Worldwide Remote Access Services Software 2010-2014 Forecast and 2009 Vendor Shares”, Dec 2010 3 Frost and Sullivan, “Analysis of the Global Web Conferencing Market, Strong Demand for Collaboration and Declining Prices Lead to Broader Adoption”, Sept 2011

GoToAssist® Corporate: Remote Support Made Easy™ GoToAssist Corporate is a comprehensive remote-support solution with advanced features that enable multi-agent support centers to provide a superior customer experience while maximizing employee productivity. Increases first-time call resolution and boost customer satisfaction Streamlines operations with advanced administration, reporting and integration features Maximizes support team efficiency with collaboration tools

GoToMeeting ®: Online Meetings Made Easy™ GoToMeeting is the easiest-to-use and best performing Web conferencing solution in the market today Increases productivity by enabling remote collaboration. Boosts sales by enhancing interactions with customers and prospects. Significantly reduces travel and operational costs

GoToMyPC ®: Access Your Mac® or PC From Anywhere GoToMyPC gives you the flexibility to choose where, when and how you want to work. Increases your flexibility with access from any Internet connection Protects your private data streams – even on a public network Easy to set up and use – no instructions needed

GoToTraining™: Online Training Made Easy™ GoToTraining makes it easy to provide interactive online training to customers and employees across the globe. Significantly reduces travel and operational costs. Increases customer retention by improving customer training. Enables companies to train employees in multiple locations faster. Save time and get more done 12

GoToWebinar®: Webinars Made Easy™ Easy, do-it-yourself, Web-based collaboration tool designed to support and engage larger audiences. Save time and get more done Helps marketers generate more qualified sales leads. Enables more cost-effective company meetings. Reduces travel and operational costs

HiDef Conferencing™/HiDef Corporate™: Audio Conferencing Made Easy™ Easy-to-use, high-quality conference calling so you can connect with multiple people in multiple locations – at an affordable cost. Increases reach with global audio conferencing Reduces costs with real-time reporting, Web-based controls and no hidden fees. Saves time by enabling you to distribute recordings instead of repeating live interactions. © 2009 Citrix Online Audio,  LLC.

Work from anywhere with anyone

From Anywhere with Anyone

Applications Project managers with co-remote workers -> GTM Trainers and their classes -> GTT Marketers and their audience -> GTW Sales Managers and their teams -> GTM IT-Managers and their infrastructure - > GTG Client-Services and their customers -> GTA

Case Study GoToMeeting – Bank Austria Customer Service & Consulting Online Beratung von Kunden Steigerung der Kundenzufriedenheit Citrix Confidential - Do Not Distribute

Case Study GoToAssist – Bauer Support der weltweiten Niederlassungen (Fernwartung) Kosten- und Zeitersparnis Citrix Confidential - Do Not Distribute

Case Study GotoMeeting – Cundus IT Service Provider (z.B.SAP) GTM, GTA und GTW Jegliche Art von interner und externer Kommunikation Citrix Confidential - Do Not Distribute

Das Büro von Morgen

Das Büro von Morgen

GoToMeeting with HD FacesTM HD Video High Resolution 1920 x 960 6 Way