Volvo on Call October 2012 Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 2017-04-01

What is Volvo On Call Mobile app Security Safety Volvo On Call is the integrated application of telecommunication and computer services. It provides two-way communication between VCC/service provider, the customer and the car. It enables: More efficient delivery of already existing products and services, such as roadside assistance. Delivery of a whole set of new products and services to our customers in the areas of: Safety Security Convenience (Mobile app) Volvo On Call is an integrated part of the Connected car as the “Connectivity Pro” offer – a car always connected Volvo On Call is also an integral part of the overall Volvo Advanced Safety Strategic Approach as shown on the following slide. Safety Crash notification Emergency service Breakdown service Remote door unlock Security Stolen vehicle tracking Alarm notification Remote vehicle immobilisation Mobile app Car locator Remote door lock/unlock Vehicle dashboard Car alerts Journal log Heater start Roadside assistance Vehicle info Subscription info Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 2017-04-01

5 phases of safety Volvo On Call 4. Damage reduction 3-point Safety Belt Deformation zones PRS SIPS WHIPS ROPS IC 1. Normal driving 2. Conflict 3. Avoidance DSTC and CTC RSC Collision Warning Emergency Brake Assist Lane Departure Warning Ready Alert Brake Driver Alert Control Adaptive Cruise Control IDIS BLIS Active Bending Lights Distance Alert Pedestrian Detection with Full Auto Brake Collision Warning with Full Auto Brake City Safety 5. After collision Volvo On Call Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 2017-04-01 3

Volvo on Call - current services overview Crash notification Emergency service Breakdown service Stolen vehicle tracking Alarm Notification Remote vehicle immobilisation Safety & Security Mobile app Remote Heater start Remote Engine start (13w46) Car locator Remote door lock/unlock Vehicle dashboard My Volvo integration (13w20) Connected Service Booking data (13w46) Journal log Roadside assistance Vehicle info Subscription info Convenience Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 2017-04-01

Local Customer Service Center Volvo On Call – How it Works A centralized database of vehicle and customer data is operated for Volvo Cars by Volvo’s preferred Telematics Service Provider. This TSP also operates a workstation server used by Customer Service Center operators. Central Server GPS Data (SMS) Web Connection Position of the vehicle is calculated based on signals received from the Global Positioning System. 4 1 When a service is needed, both a data message and a voice call are initiated. 3 5 In-vehicle system Voice (GSM) Local Customer Service Center 2 The customer pushes either the OnCall or SOS button activating a service request. An automatic crash notification or theft alarm also send signals from the system. The customer service center operator responds to the service request and sees to it that the services that are needed are dispatched to the vehicle Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 2017-04-01

Volvo On Call System Available in all models Communication unit with: embedded SIM back-up battery back-up GSM antenna GPS receiver Integrated into the electrical platform Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 2017-04-01

Volvo On Call System SIM-Card reader connection GSM antenna Main power MOST connection GPS antenna Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 2017-04-01

Evolution of Volvo On Call 1996 Volvo Cars completes study of telematics and decides to invest in systems and services 1997 Projects started in Europe and US 1999 Volvo decides on centralised message handling. WirelessCar is formed to provide services. Volvo Cars sold to Ford. 2001 Services start in first market, Sweden, with Falck as customer service center 2002 Services start in US with Cross Country Automotive as customer service center (Offer removed in 2004) 2003 Services start in UK in Autumn with Mondial as CSC and direct connection to UK emergency services 2005 Services to start in IT and FR, and re-launch in Sweden with Viking as call center. 2006 Pan-European Service Start with all countires on SIM-card. 2006 Service start in Norway and BeNeLux 2007 Germany, Spain and Switzerland 2008 Austria and Russia 2012 Brazil, Finland and Denmark 4/1/2017 Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 2017-04-01

Volvo on call services Safety Security Mobile app Collision Notification Roadside Assistance Accident Assistance Remote Door Unlock Security Mobile app Car Locator Heater Start Lock/Unlock Subscription Info Driver Journal Warnings Dashboard Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 2017-04-01

Volvo oncall mobile app Volvo OnCall mobile apps are today available for: Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 2017-04-01 10

Volvo On Call Markets Sold in 16 markets as of July 2012 Service available in 17 markets Finland and Denmark became active with their own call centers in May 2012 = Market selling option = Cross-border service = No service yet 1 Sweden (2001) 2 UK (2003) 3 France (2005) 4 Italy(2005) 5 Netherlands (2006) 6 Belgium (2006) 7. Luxembourg (2006) 8. Norway (2006) 9 Germany (2007) 10 Switzerland (2007) 11 Spain (2007) 12 Portugal (Call Center in France) 13 Austria (2008) 14 Russia (2008) 15 Brazil (2012) 16 Finland (2012) 17 Denmark (2012) Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 2017-04-01 11

Volvo oncall sales Introduction of convenience features in smartphone app 2007 2008 2009 2010 2011 2012 2013 Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 2017-04-01 12 12

Volvo On Call responds well to customer demands for connected services Customer demand for connected services (% saying useful / very useful) Remotely lock and unlock vehicle Service reminders Call roadside assistance Parked car locator Vehicle health information  Manufacturer vehicle notifications  Diagnostic trouble code Vehicle owner’s manual Service scheduling support  Mature markets Developing markets “Cars Online 11/12” where Capgemini asked 8000 customers worldwide about their preferences for connected services Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 2017-04-01 13