Communicating in and Leading Groups and Teams

Five Dysfunctions of a Team Absence of Trust Fear of Conflict Lack of Commitment Avoidance of Accountability Inattention to Results Project Teams Work Teams Virtual Teams

Interpersonal Attraction Why Do Groups Form? Collective Endeavors Interpersonal Attraction

Individualistic Roles Group Roles Task Roles Socioemotional Roles Individualistic Roles

Group Member Relations Status Hierarchies Attraction Relations Communication Networks Common Communication Networks

Stages of Group Development Forming Storming Norming Performing Adjourning

The Effects of Group Cohesion Costs Benefits Member satisfaction Group success Reduced anxiety Excessive dependence Interpersonal aggression Pressure to conform

Sources of Influence within a Group Informational Normative Interpersonal

Group Performance Improve productivity by: Increasing group unity and creating productive norms Setting high but clear and realistic goals Increasing members’ personal stake in the group outcome

Stages of Group Decision Making 1 Orientation 2 Discussion 3 Decision 4 Implementation

Sources of Group Conflict Personal Substantive Procedural

Conflict Resolution Competition Collaboration Compromise Avoidance Accommodation Figure 10-2. Styles of Conflict Resolution

Techniques for Enhancing Group and Team Creativity Brainstorming Nominal-Group Technique Delphi Technique Electronic Brainstorming

Team Leadership Leadership Decisions Continue to monitor or take action? Intervene to meet task or relational goals? Intervene internally or externally? Leadership Actions Internal task Internal relational External environmental

Communicating in Virtual Teams Developing Trust Brainstorming Managing conflict Training effectively