MENANGANI KEDATANGAN & KEBARANGKATAN TAMU PORTER SERVICE MENANGANI KEDATANGAN & KEBARANGKATAN TAMU Created by Julie

Summary ( Check in Procedure) Preparing for expected arrival Check the room list / EAL Prepare luggage trolley Check the Bell Desk log book for special request Follow up the special instruction Coordinate with other department Prepare material and supplies

Summary ( Check in Procedure) Process Collect guest luggage from the guest transport Confirm the number of pieces luggage with the guest Label the luggage and secure on trolley Deliver to guest room and placed on the luggage rack

Summary ( Check in Procedure) Delivering guest luggage Procedure of delivering : Accompanying the guest Entering the room Open the door and show the guest how to use the key Let guest enter the room first 2. Un accompanying the guest Knock room and announce Identity 3 times If there no answer, enter the room If guest in room, wait until guest open the door and let you in

Summary ( Check in Procedure) b. Placing luggage Check where guest would like their luggage placed Position the luggage to allow for easy opening for guest Make sure the luggage will not fall THESE PRCEDURE CAN BE DIFFERENT ACCORDING TO THE SOP OF EACH COMPANY OR ENTERPRISE

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