Maximizing the Impact of Learning & Development Learning 2018 Conference

IMPACT MEASUREMENT. WHY NOW? AND HOW? The approach, mindset, and capabilities to define, measure, and drive effectiveness, value, and impact for the Talent Development (TD) function TD Function Value & Impact Are our L&D strategies and solutions aligned to and enabling business priorities? L&D Solution Effectiveness Are the L&D solutions doing what they are designed to do? In this session, we’ll share our outcome-based approach to planning, designing, measuring, and refining learning solutions, plus how we assess and articulate the impact of Talent Development as a business partner. Join us to learn: • How to maximize impact by defining business priorities and performance objectives, incorporating those in planning and design, measuring against those, and refining strategies and solutions accordingly. • How to evaluate the effectiveness of formal learning programs and drive continuous improvement efforts. • How to employ a common language to articulate the value and impact of the Talent Development function to stakeholders. Impact Mindset and Capabilities Are members of the TD function equipped to drive L&D effectiveness, value, and impact?

TALENT DEVELOPMENT FUNCTION VALUE AND IMPACT Articulating value and impact through a common language that reflects the core TD function’s outcomes BUSINESS ALIGNMENT & IMPACT INNOVATION EFFECTIVENESS EFFICIENCY How is the TD function… Aligned with and enabling key business objectives? Creatively exploring new and different ways to do things better? Driving quality solutions or initiatives that achieve learning and improve performance? Managing budget/spend and optimizing resources to achieve its priorities?

L&D SOLUTION EFFECTIVENESS Defining intended outcomes and measuring solution effectiveness to drive continuous improvement What business priority is the L&D solution designed to support/enable? What are learners expected to know/be able to do? Improved learner performance and productivity Content relevance, usefulness, and applicability Acquisition of new skills or knowledge Learner perception of the learning experience, instructor, materials, etc.

IMPACT MINDSET AND CAPABILITIES Making effectiveness, value, and impact a strategic priority for the TD function Integrating impact into the L&D lifecycle Outcome-based design Expectations, ownership, and accountability Resources and guidance Building habits and a discipline

THANK YOU! Graham Johnston Janna Levy Talent Development Leader Contact: grjohnston@deloitte.com Janna Levy Talent Development Leader Contact: jannalevy@deloitte.com About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about for a detailed description of DTTL and its member firms. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright © 2018 Deloitte Development LLC. All rights reserved. 36 USC 220506 Member of Deloitte Touche Tohmatsu Limited