Job Characteristics Model (JCM)

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Presentation transcript:

Job Characteristics Model (JCM) 2/23/2019 Job Characteristics Model (JCM)

Core Job Characteristic Critical Psychological States Outcomes High Internal Work Motivation Skill Variety Experienced Meaningfulness of the Work Task Identity High Growth Satisfaction Task Significance Experienced Responsibility for outcomes of the Work High General Job Satisfaction Autonomy Knowledge of the Actual Results of the Work Activities High Work Effectiveness Feedback from Job Moderators Knowledge and Skills Growth Need Strength Context Satisfactions

Moderators Knowledge and Skill capabilities match demands of job : High Motivation capabilities do not match demands of job : Low Motivation Growth Need Strength High Growth-Need: Favorable response to enriched jobs Low Growth-Need : Unfavorable response to enriched jobs “Context” Satisfactions degree to which employees are satisfied with various aspects of their job (supervision, system, co-workers, job security, etc)

Motivation Potential Score (MPS) MPS = (SV + TI + TS) x AU x FE 3 MPS % = MPS x 100 343 (SV-Skill Variety; TI-Task Identify; TS-Task Significance; AU-Autonomy; FE-Feedback)