Enhanced Access E-Consultations

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Presentation transcript:

Enhanced Access E-Consultations Presented by Ros Whitehead, Practice Engagement Lead

Primary Care Consultations The use of technology to support GP appointments is growing in popularity: Video Consultations e-Consultations 2 way SMS messaging

Aims Focus will be on E-consultations What is an E-consultation? How does it work? Highlight potential benefits

What is an E-Consultation? It is a patient communicating with their GP online Condition-based questionnaires Via a mobile app or online portal Replies are not instant but are expected by a certain time frame

How it works? Patients make practice website first point of contact Range of options open to the patient Find out about symptoms, conditions, treatments Request call back from 111 clinician Send details of problem/query to GP GP will receive information as a task Deal with online, make face-to-face appointment, call patient for further details or prescribe

How it works? Cont…

How it works? Cont…

How it works? Cont…

How it works? Cont…

How it works? Cont…

Potential Benefits Reduce unnecessary appointments Patients receive the right care Better health outcomes Improved efficiency Free up GP Time Reduce A&E admissions