1. ONLINE Consultation Programme
A brief overview and expectations for practice and patients
Programme Manager: Sunil Sharma
Digital Programme Lead: Andy Hadley

2. What are online consultations?
Portal for patients to seek advice and access self-help support to help treat their care needs
Available through your GP practice website and Patient Access account
Currently being piloted across 24 GP sites to assess benefits and capture good process models for wider deployment

3. BENEFITS TO PATIENTS
Decrease the time spent on hold when attempting to call your practice during those busy periods
Practice can easily triage appointments by using details provided on electronic forms
Ensure patients get the right clinician/clinical care
Easy to request sick notes as opposed to walking into practice or booking GP appointment
Improve patient safety through red flag system alerting you to serious symptoms

4. Patient Access
Now available via Patient Access for Emis practices

5. WHAT PRACTICES SAY?